This ILO code of practice sets out guidance on practical responses to deal with violence at work in the services sectors in both public and private services. It was drawn up by an expert meeting, held in Geneva in October 2003, which included representatives nominated by governments, employers and workers. The Code identifies the roles and responsibilities of key stakeholders involved, and promotes a proactive approach to prevention of workplace violence, based on occupational safety and health management systems.

Violence at work, ranging from bullying and mobbing, to threats by psychologically unstable co-workers, sexual harassment and homicide, is increasing worldwide and has reached epidemic levels in some countries. This updated and revised edition looks at the full range of aggressive acts, offers new information on their occurrence and identifies occupations and situations at particular risk. It is organised in three sections: understanding violence at work; responding to violence at work; future action.

The Handbook of Deviant Behavior presents a comprehensive, integrative, and accessible overview of the contemporary body of knowledge in the field of social deviance in the twenty-first century. This book addresses the full range of scholarly concerns within this area – including theoretical, methodological, and substantive issues – in over seventy original entries, written by an international mix of recognized scholars. Each of these essays provides insight not only into the historical and sociological evolution of the topic addressed, but also highlights associated notable thinkers, research findings, and key published works for further reference. As a whole, this Handbook undertakes an in depth evaluation of the contemporary state of knowledge within the area of social deviance, and beyond this considers future directions and concerns that will engage scholars in the decades ahead. The inclusion of comparative and cross-cultural examples and discussions, relevant case studies and other pedagogical features make this book an invaluable learning tool for undergraduate and post graduate students in disciplines such as criminology, mental health studies, criminal theory, and contemporary sociology.

Reaching beyond the current emphasis on equipping 'primary responders' - such as police, paramedics - to react to violent incidence in the workplace, this book also addresses the experiences of 'secondary responders' - including managers, human resources staff, unions, humanitarian aid workers - and their training and support needs.

The Violence Volcano is for managers and workers in all types of business and government organizations, including law enforcement and other first-responders. Its purpose is to assist all organizations and their employees in fulfilling their obligations under U.S. Government regulations to reduce the risks of any and all forms of violence that affect workers during the time they are carrying out their duties as employees. The Violence Volcano is written at an appropriate level for either self-study, training programs, or classroom settings. It could be used as a supplement in business, educational administration, criminal justice and law enforcement classes, or other academic and trade programs. Key features of the book: • Uses the volcano metaphor to provide a simple and unique way to help readers under stand and remember how violence builds. • Provides a broader approach than other books toward recognizing and dealing with the issue of workplace violence, including both internal and external causes as well as signs of impending acts of violence. • Identifies and discusses the nature and complexity of violence in a variety of workplaces. • Helps management compare violence prevention costs with the immediate and direct costs plus the delayed and hidden costs of violent incidents at work. • Helps management, employees, and law enforcement personnel recognize environmental and organizational influences on employee behavior. • Helps management and employees develop an awareness of personal characteristics and work behaviors that build toward violent behavior, so that timely intervention can perhaps eliminate the threat of violence. • Assists management in establishing a crisis management team, an organizational crisis plan, a violence intervention plan, and a post-violence trauma plan. • Develops a comprehensive definition of workplace violence and examines its rapid growth. • Suggests administrative ways of reducing risks, such as establishing anti-violence policies, improving asset security, and providing an adequate support system. • Introduces the topics of legal responsibilities and liabilities, and working with law enforcement.