In a twenty-first-century global economy, in which multinational companies coordinate and collaborate withÊpartners and clientele around the world, it is usually English that is the parlance of business, research, technology, and finance. Most assume that if parties on both ends of the conferenceÊcall are fluent English speakers, information will be shared seamlessly and without any misunderstanding. But is that really true? Ê Words Matter examines how communications between transnational partners routinely break down, even when all parties are fluent English speakers. The end result is lost time, lost money, and often discord among those involved. WhatÕs going wrong? Contrary to a common assumption, language is never neutral. Its is heavily influenced by oneÕs culture and can often result in unintended meanings depending on word choice, a particular phrase, or even oneÕs inflection. A recent study of corporate managers found that one out of five projects fail primarily because of ineffective transnational communication, resulting in the loss of millions of dollars. Ê In Words Matter, you will venture into the halls of multinational tech companies around the world to study language and culture at work; learn practical steps for harnessing research in communication and anthropology to become more skilled in the digital workplace; and learn to use the ÒCommunication Plus Model,Ó which can be easily applied in multiple situations, leading to better communication and better business outcomes. Ê

Featuring current and historical concrete examples and minimising technical vocabulary, Words Matter is for all interested in examining ideas about language and its connections to social conflict and change. Accessible to general readers, the book will also be useful in linguistics, philosophy, anthropology, or other classes featuring language.

How the 2016 news media environment allowed Trump to win the presidency The 2016 presidential election campaign might have seemed to be all about one man. He certainly did everything possible to reinforce that impression. But to an unprecedented degree the campaign also was about the news media and its relationships with the man who won and the woman he defeated. Words that Matter assesses how the news media covered the extraordinary 2016 election and, more important, what information—true, false, or somewhere in between—actually helped voters make up their minds. Using journalists' real-time tweets and published news coverage of campaign events, along with Gallup polling data measuring how voters perceived that reporting, the book traces the flow of information from candidates and their campaigns to journalists and to the public. The evidence uncovered shows how Donald Trump's victory, and Hillary Clinton's loss, resulted in large part from how the news media responded to these two unique candidates. Both candidates were unusual in their own ways, and thus presented a long list of possible issues for the media to focus on. Which of these many topics got communicated to voters made a big difference outcome. What people heard about these two candidates during the campaign was quite different. Coverage of Trump was scattered among many different issues, and while many of those issues were negative, no single negative narrative came to dominate the coverage of the man who would be elected the 45th president of the United States. Clinton, by contrast, faced an almost unrelenting news media focus on one negative issue—her alleged misuse of e-mails—that captured public attention in a way that the more numerous questions about Trump did not. Some news media coverage of the campaign was insightful and helpful to voters who really wanted serious information to help them make the most important decision a democracy offers. But this book also demonstrates how the modern media environment can exacerbate the kind of pack journalism that leads some issues to dominate the news while others of equal or greater importance get almost no attention, making it hard for voters to make informed choices.

A bright and wide-ranging collection of essays, reviews, talks, and more fromone of today's best and most thoughtful writers.

2020 New York City Big Book Awards Winner in Self-Help: Motivational 2020 14th Annual National Indie Excellence Award-Winner in Self-Help Motivational 2019 IPPY Gold Medal Winner: Self Help 2019 Nautilius Book Awards Gold Winner in Personal Growth & Self-Help 2019 Next Generation Indie Book Awards: Gold Medal Winner in Motivational 2019 Readers’ Favorite Awards: Gold Medal Winner in Nonfiction Self-Help 2019 Eric Hoffer Award Winner: Self-Help 2019 Independent Author Network Book of the Year Awards: First Place in Self-Help 2019 Chanticleer I & I Book Awards for Instruction and Insight Finalist 2019 International Book Awards: Finalist, Self-Help: General 2019 Nancy Pearl Best Book Award: Finalist in Memoir 2019 Eric Hoffer Montaigne Medal: Finalist 2019 Foreword Indies Finalist: Adult Nonfiction—Self-Help Kirkus Reviews Best Books of 2018 Being kind is something most of us do when it’s easy and when it suits us. Being kind when we don’t feel like it, or when all of our buttons are being pushed, is hard. But that’s also when it’s most needed; that’s when it can defuse anger and even violence, when it can restore civility in our personal and virtual interactions. Kindness has the power to profoundly change our relationships with other people and with ourselves. It can, in fact, change the world. In A Year of Living Kindly—using stories, observation, humor, and summaries of expert research—Donna Cameron shares her experience committing to 365 days of practicing kindness. She presents compelling research into the myriad benefits of kindness, including health, wealth, longevity, improved relationships, and personal and business success. She explores what a kind life entails, and what gets in the way of it. And she provides practical and experiential suggestions for how each of us can strengthen our kindness muscle so choosing a life of kindness becomes ever easier and more natural. An inspiring, practical guide that can help any reader make a commitment to kindness, A Year of Living Kindly shines a light on how we can create a better, safer, and more just world—and how you can be part of that transformation.

When a friend or family member is struggling spiritually, do you ever feel uncertain about what to say? You may sense your loved ones need to hear biblical encouragement or advice but, feeling inadequate for the task, you might simply commiserate or say nothing. God calls you to something more. In When Words Matter Most, Cheryl Marshall and Caroline Newheiser help you discern spiritual needs and give biblical, heartfelt guidance. Through real-life stories and carefully chosen Scripture passages, they model what to say to those who are worried, weary, wayward, or weeping. You'll learn how to speak truth to others in your sphere of influence and strengthen the body of Christ as a whole.

This book explores the art of finding the right words and actions at the right time--an invaluable handbook for expressing compassion, kindness, caring, and congratulations to friends and family, neighbors and colleagues, and anyone else who touches your life. Spizman focuses on how to use words wisely and well in both difficult and joyful times, allaying the common fear people have of appearing foolish or inadequate when they want their words to make a difference.