Annotation Success stories and "Applications in Action" illustrate these leading edge principles: - Respond faster to customer needs - Maintain your focus on the most critical activities - Achieve results with new partnering possibilities and resource sharing - Generate excitement and inspire staff to accomplish their best work - Demonstrate measurable improvement in return on investment (ROI)

Author Jason Martin won't tell you how to be a leader. Instead, he’ll give you a roadmap and the tools to find it out for yourself, guiding you to discover why you want to lead, how you can best lead, and what your own unique leadership practice looks like.

As the saying goes, all politics is local. And 90% of funding for public libraries comes from the will of local politicians and, in turn, from local voters. So it's urgent that librarians, library supporters, and anyone interested in running an election or campaign for a library understand the strategies, resources, and tactics necessary for positive political action. Whether election day is four months away or four years away, there are immediate steps library leaders and local library ballot committees should take to help secure a successful ballot initiative later. Written by two experienced library campaigners, this action-driven manual for anyone running a political campaign for libraries dives into proven successful campaigning techniques for rural, suburban, and urban settings;expert analysis on how political perceptions are formed, how political power works, and ways libraries can reach funding or political goals;starting the discussion internally;the right approach to setting up the committee structure, and identifying the core leadership team for the committee;tips on networking, cultivating good relationships with the power players in the community, and building a winning coalition;canvassing and direct voter contact;responding effectively to opposition, including voters who habitually resist taxes or library funding increases;the differences between paid media and earned media; andbest practices for marketing and message development, fundraising, volunteer engagement, and other key areas. Filled with easy to follow strategies, this book will guide ballot committees, librarians, trustees, and library advocates through the process of winning an election for funding their library. LIS students will also benefit from the early exposure to political literacy skills provided by this book.

Knowing the principles of general management is both useful and necessary for LIS students, but learning management techniques specific to the world of libraries is no less important. Created to fill a surprising educational void, this edited volume focuses on best practices from library management experts teaching in LIS programs across the country. Among the many topics discussed are Classic and contemporary theories of management, and how they apply to the library Human resource planning Marketing and public relations Negotiations, mediation, and financial management of the library Facilities management Information technology management and future trends Change management and organizational culture Ethics and confidentiality In addition to providing students with a solid foundation in library management, experienced managers will also benefit from the structured, practical knowledge included in this impressive volume.

Safely guide your library into the new millennium! Like so much else in the information professions, leadership styles are being forced to change to meet the demands of technological innovation. Leadership in the Library and Information Science Professions is among the first books to focus on this increasingly important job qualification. It offers practical advice for developing strong, flexible, and creative leadership skills in yourself and your staff. This fascinating volume stresses the leadership needed to manage change. The essential skills taught here will help you update library services at a reasonable pace while preserving valuable low-tech alternatives. As one chapter recommends, “Every librarian at every level should have ready an answer-multiple answers-to the ubiquitous questions: Why do we still need libraries when everything is on the Web? How can you justify an expanding budget in the Internet Age?” Leadership in the Library and Information Science Professions offers fresh ideas for developing and using leadership skills, including: recruiting tips for identifying potential leaders staff training and development restructuring the organization to encourage full staff participation budget strategies for successful leaders issues of gender and ethnic diversity evaluating and assessing leadership Leadership in the Library and Information Science Professions is an essential resource for library administrators and staff. By developing your leadership skills and those of your staff, you can confidently face the hectic pace of change in the information sciences.

Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.

The role of academic librarian is far from cut-and-dried. There are numerous job classifications and widely varying academic focuses and cultures to contend with. While every academic librarian is expected to meet the research needs of an institution's faculty and students, many are expected to assume other obligations as part of a faculty or tenure system. Given the many variants, library school alone ccannot prepare individuals for every aspect and flavor of academic librarianship, and intrepid librarians who find themselves in new places and positions face unique challenges. The Successful Academic Librarian is an antidote to the stress and burnout that almost every academic librarian experiences at one time or another. In its pages, Gwen Meyer Gregory and nearly 20 of her peers take a practical approach to a range of critical topics. Their advice, war stories, tips, techniques, and inspiration will help you thrive in your academic library career. -- from back cover.