A source of co-operative policy and procedure, self development and educational tool, staff induction and instruction, staff recruitment and staff care guide, good practice reference material for front-line staff, promoting customer-focused service, interview questions and answers.

Three Wins is a true story of how a small team of healthcare professionals re-invented the way they worked to deliver a higher quality, lower cost service and improved their working environment. The outcome of their transformation has been awarded two national innovation awards; the first for the improved service to patients; the second for the way that they used information technology to achieve their vision.

Over 25,000 copies sold — promote optimal well-being and social justice through 170+ games and activities for all ages At this critical point of human evolution, we want our children to have the ability to resolve conflict, communicate positively, build social skills, and increase self-esteem so that they may actualize their potential and live in well-being. The highly sought-after 3rd edition of the best-selling, Parent Choice Award-winning book Everyone Wins: Cooperative Games and Activities for All Ages features over 170 well-designed cooperative games and activities. Developmentally appropriate and indexed according to age level, group size, activity level, and location, Everyone Wins offers great value through evaluating interpersonal dynamics, teaching social justice, and assessing development capacities. By popular request, new features include: Information on development and learning in children and youth New and updated games and activities An overview of Natural Learning Relationships for whole-child development Everyone Wins is an easy to use, quick reference guide for everyone who cares for and about children, education, and the actualization of social well-being in a diverse range of environments.

Watching the way our body and mind work, the purpose of life appears to be only survival. Life is for living and not for anything else. We are born to live; we live to maintain and multiply life. We die to sustain other lives. Does it have any other higher purpose? According to some scientists life was transported to our earth from other planets. The popular scientific belief that life is the outcome of a gigantic mission which took hundreds of million years to aggregate organic molecules that gave birth to the first cells that appeared on the planet nearly 3,500 million years ago. Cells coordinated themselves into community of cells like plants, animals and men. Several men have coordinated themselves into communities like societies and nations. The basic unit of life in all the living organisms from bacteria to whale, from tiny algae to tall tree is cell. It is roughly estimated that there are 60 trillion cells in human body. Every cell has dozen of power stations, a transportation system, a communication system. It imports raw material, manufactures goods, and operates a garbage disposal system.

This book focuses on the creative tools and techniques, decisions, activities, and practices that move ideas to realization generate business value. It has a unique leaning on learning and mastering the improvement tools for managing the investment in creating new opportunities for generating customer value. It includes the discipline of managing the creative tools, methods and processes involved in innovation. It can be used to develop both product and organizational innovation. This Handbook includes a set of tools that allow managers and engineers to cooperate with a common understanding of goals and processes.

Open innovation enabled through crowdsourcing is one of the hottest topics in management strategy today. Particularly striking – and of vital importance to the world – are the pioneering efforts to apply crowdsourcing technology and open innovation to solve social, environmental, and economic sustainability challenges. CrowdRising sets out these challenges as context and then highlights the experiences of leaders and early adopters, identifies implementation guidelines, critical success factors and lessons learned, and finally projects where the field is going in the future. With a strong focus on the applications of crowdsourcing for innovation, engagement, and market intelligence, the book profiles the initiatives of companies, NGOs, and technology providers using crowdsourcing to develop these solutions to global problems. It addresses the key challenges impacting organizations: 1) identifying more sustainable ways to design, distribute, transport, recycle, and repurpose products; and 2) discovering and implementing the systems needed to transform global economic growth, drive human prosperity, and replenish the planet’s resources.

This is a multidisciplinary textbook on social commerce by leading authors of e-commerce and e-marketing textbooks, with contributions by several industry experts. It is effectively the first true textbook on this topic and can be used in one of the following ways: Textbook for a standalone elective course at the undergraduate or graduate levels (including MBA and executive MBA programs) Supplementary text in marketing, management or Information Systems disciplines Training courses in industry Support resources for researchers and practitioners in the fields of marketing, management and information management The book examines the latest trends in e-commerce, including social businesses, social networking, social collaboration, innovations and mobility. Individual chapters cover tools and platforms for social commerce; supporting theories and concepts; marketing communications; customer engagement and metrics; social shopping; social customer service and CRM contents; the social enterprise; innovative applications; strategy and performance management; and implementing social commerce systems. Each chapter also includes a real-world example as an opening case; application cases and examples; exhibits; a chapter summary; review questions and end-of-chapter exercises. The book also includes a glossary and key terms, as well as supplementary materials that include PowerPoint lecture notes, an Instructor’s Manual, a test bank and five online tutorials.