Manage every business problem like you were born for it—from a problem customer to a career-threatening crisis It’s not being negative or pessimistic to assume that something will always go wrong in business and in your career. It’s being realistic. What you do when crisis hits is the only thing matters—and this proven guide delivers everything you need to take positive action with confidence, skill, and professionalism. In What to Do When Things Go Wrong, Frank Supovitz, the man who has been behind-the-scenes at major events like the Super Bowl, Stanley Cup, and Indy 500 guides you through the process of making sure you handle inevitable problems as if it’s something you do day in and day out. Whether you’re revealing a new strategy to your team, presenting last year’s numbers to the C-suite, or opening your own business, What to Do When Things Go Wrong helps you think through and prepare for all potential problems. You’ll learn why things go wrong, how to best go about preventing crisis, and how to fix them when they happen anyway. Complete with stories from the author’s clients, executives, entrepreneurs, and others, What to Do When Things Go Wrong is your playbook for ensuring the results you deliver reflect the smart, hard-working professional you are.

A moving and beautifully written story about what can happen when two completely different boys are forced to put aside their differences, for fans of Wonder. There are two sides to every story. Alex's OCD is so severe that it's difficult for him to even leave his house some days. His classmate Dan is so angry that he lashes out at the easiest target he can find at school: Alex. When their moms arrange for Alex and Dan to spend time together over winter break, it seems like a recipe for certain disaster...until it isn't. Once forced together, these two sworn enemies discover that there is much more to each other than they ever knew.

Simplifying complex business practices for application. An expert bridges the gap between learning business practices and implementing them with this compact volume of principles from W. Edwards Deming. The Deming system was the secret to Japan's economic miracle after World War II. Now the "14 Points for Managers" and "7 Deadly Diseases of Management" are explained without complicated mathematical formulae. Fellers' easy-to-read format makes this imporant resource accessible to everyone. Chapters on interdepartmental coordination and manager-employee relationships explain why some outdated forms of leadership fail and how to replace them with effective frontline management.

This book examines four aspects of organisational failure - organisational, political, cognitive and structural. Using real-life examples, the contributors look at various issues to differentiate between failure as a process and as an outcome.

Wilson and Dufrene help readers foster the flexibility they need to keep from succumbing to the avoidable forces of anxiety, and open themselves to the often uncomfortable complexities and possibilities of life.

In this selection from The Body, his compulsively readable and bestselling owner’s manual to the human body, Bill Bryson introduces us to the mysterious, and often devastating, world of disease. Written with extraordinary insight and filled with remarkable facts, When Things Go Wrong deepens our understanding of the maladies that afflict us--what they are and how they work. A Vintage Short.