A structured approach to managing behaviour for anyone who refuses to accept students' backgrounds as an excuse for underachievement.

Have you ever walked away from an argument and suddenly thought of all the brilliant things you wish you'd said? Do you avoid certain family members and colleagues because of bitter, festering tension that you can't figure out how to address? Now, finally, there's a solution: a new framework that frees you from the trap of unproductive conflict and pointless arguing forever. If the threat of raised voices, emotional outbursts, and public discord makes you want to hide under the conference room table, you're not alone. Conflict, or the fear of it, can be exhausting. But as this powerful book argues, conflict doesn't have to be unpleasant. In fact, properly channeled, conflict can be the most valuable tool we have at our disposal for deepening relationships, solving problems, and coming up with new ideas. As the mastermind behind some of the highest-performing teams at Amazon, Twitter, and Slack, Buster Benson spent decades facilitating hard conversations in stressful environments. In this book, Buster reveals the psychological underpinnings of awkward, unproductive conflict and the critical habits anyone can learn to avoid it. Armed with a deeper understanding of how arguments, you'll be able to: Remain confident when you're put on the spot Diffuse tense moments with a few strategic questions Facilitate creative solutions even when your team has radically different perspectives Why Are We Yelling will shatter your assumptions about what makes arguments productive. You'll find yourself having fewer repetitive, predictable fights once you're empowered to identify your biases, listen with an open mind, and communicate well.

For twenty-two years, Katherine Bouton had a secret that grew harder to keep every day. An editor at The New York Times, at daily editorial meetings she couldn't hear what her colleagues were saying. She had gone profoundly deaf in her left ear; her right was getting worse. As she once put it, she was "the kind of person who might have used an ear trumpet in the nineteenth century." Audiologists agree that we're experiencing a national epidemic of hearing impairment. At present, 50 million Americans suffer some degree of hearing loss—17 percent of the population. And hearing loss is not exclusively a product of growing old. The usual onset is between the ages of nineteen and forty-four, and in many cases the cause is unknown. Shouting Won't Help is a deftly written, deeply felt look at a widespread and misunderstood phenomenon. In the style of Jerome Groopman and Atul Gawande, and using her experience as a guide, Bouton examines the problem personally, psychologically, and physiologically. She speaks with doctors, audiologists, and neurobiologists, and with a variety of people afflicted with midlife hearing loss, braiding their stories with her own to illuminate the startling effects of the condition. The result is a surprisingly engaging account of what it's like to live with an invisible disability—and a robust prescription for our nation's increasing problem with deafness. A Kirkus Reviews Best Nonfiction Book of 2013

From the author of the New York Times bestseller Fish in a Tree comes a compelling story about perspective and learning to love the family you have. Delsie loves tracking the weather--lately, though, it seems the squalls are in her own life. She's always lived with her kindhearted Grammy, but now she's looking at their life with new eyes and wishing she could have a "regular family." Delsie observes other changes in the air, too--the most painful being a friend who's outgrown her. Luckily, she has neighbors with strong shoulders to support her, and Ronan, a new friend who is caring and courageous but also troubled by the losses he's endured. As Ronan and Delsie traipse around Cape Cod on their adventures, they both learn what it means to be angry versus sad, broken versus whole, and abandoned versus loved. And that, together, they can weather any storm.

"I have lived through some horrible experiences, all in the name of treatment. But there was one thing I never let those people steal from me, and that was my spirit." Shouting At Leaves takes the reader on the journey of its autistic writer from toddlerhood to adulthood. With humor and grace, this book walks you through the mind and experiences of Jennifer as she navigates the world of family, friendships and school life. It places you with her as she is confined in the mental health system, including the infamous Judge Rotenberg Center, and you will cheer her on as she not only survives but takes on a new life of freedom and joy in the end. She shares stories, tips, and strategies to equip you to be your own champion, and to build around you people who are loyal and true.

Gary Ferguson recounts the experiences he had while spending two months in the Utah wilderness with a group of troubled teens.

When You Hear Me (You Hear Us) is an anthology of poetry and personal stories centering the voices of those directly impacted by the incarceration of young people in the United States. Compiled by Free Minds Book Club & Writing Workshop, this rich collection includes firsthand accounts from both the young people charged and incarcerated in the adult criminal legal system and from the community at large: the mothers, the loved ones, the correctional staff, public defenders, prosecutors, and others harmed and left with unhealed trauma. These critical voices, uniquely combined, illustrate the ecosystem that surrounds youth who are incarcerated--and expose the ripple effects that touch us all. This book challenges us to hear these voices calling out for accountability, transformative justice, and healing. Together, they demonstrate the collective impact of the prison system, and our collective responsibility to create a society where every one of us can thrive.