Have you ever had to speak in a public meeting about your company’s or agencies plans, projects or programs? Have you attended a public meeting where people’s emotions were high? Do you want to learn how professional meeting facilitators deliver best outcomes? Professional facilitator, Dave Hardy, shares his unique insights learned from facilitating over 1,500 meetings. What are the techniques facilitators use to avoid an angry public meeting? How do they manage these meetings when they know many people will be angry? What are some of the unique situations that arise and how should you address them? In “Who Are These People and Why Are They Yelling at Me? The art and science of managing large angry public meetings” Hardy provides lessons for engaging the public in a meaningful manner. He gives essential tips for preparing for potential angry meetings and takes you step by step through the dynamics of how to help the group achieve dialogue. Essential facilitation tools and techniques are presented to support ‘extreme facilitator training’. Hardy teaches these facilitation techniques through real examples, academic insight and humour.

‘This is a life-changing book. Read it three times and then give a copy to anyone you care about. It will make things better’ – Seth Godin, author of This Is Marketing Why Are We Yelling? is Buster Benson’s essential guide to having more honest and constructive arguments. Have you ever walked away from an argument and suddenly thought of all the brilliant things you wish you'd said? Do you avoid certain family members and colleagues because of bitter, festering tension that you can't figure out how to address? Now, finally, there's a solution: a new framework that frees you from the trap of unproductive conflict and pointless arguing forever. If the threat of raised voices, emotional outbursts, and public discord makes you want to hide under the conference room table, you're not alone. Conflict, or the fear of it, can be exhausting. But as this powerful book argues, conflict doesn't have to be unpleasant. In fact, properly channeled, conflict can be the most valuable tool we have at our disposal for deepening relationships, solving problems, and coming up with new ideas. As the mastermind behind some of the highest-performing teams at Amazon, Twitter, and Slack, Buster Benson spent decades facilitating hard conversations in stressful environments. In this book, Buster reveals the psychological underpinnings of awkward, unproductive conflict and the critical habits anyone can learn to avoid it. Armed with a deeper understanding of how arguments, you'll be able to: * Remain confident when you're put on the spot * Diffuse tense moments with a few strategic questions * Facilitate creative solutions even when your team has radically different perspectives Why Are We Yelling? will shatter your assumptions about what makes arguments productive. You'll find yourself having fewer repetitive, predictable fights once you're empowered to identify your biases, listen with an open mind, and communicate well. ‘All you need is Buster Benson. His methods are instantly actionable, [and] his writing is funny and relatable’ – Adam Grant, author of Originals

Discover the power, joy, and love of living a present, authentic, and intentional life despite a world full of distractions. If technology is the new addiction, then multitasking is the new marching order. We check our email while cooking dinner, send a text while bathing the kids, and spend more time looking into electronic screens than into the eyes of our loved ones. With our never-ending to-do lists and jam-packed schedules, it's no wonder we're distracted. But this isn't the way it has to be. Special education teacher, New York Times bestselling author, and mother Rachel Macy Stafford says enough is enough. Tired of losing track of what matters most in life, Rachel began practicing simple strategies that enabled her to momentarily let go of largely meaningless distractions and engage in meaningful soul-to-soul connections. Finding balance doesn't mean giving up all technology forever. And it doesn't mean forgoing our jobs and responsibilities. What it does mean is seizing the little moments that life offers us to engage in real and meaningful interaction. In these pages, Rachel guides you through how to: Acknowledge the cost of your distraction Make purposeful connection with your family Give your kids the gift of your undivided attention Silence your inner critic Let go of the guilt from past mistakes And move forward with compassion and gratefulness So join Rachel and go hands-free. Discover what happens when you choose to open your heart--and your hands--to the possibilities of each God-given moment.

After a disastrous chance encounter with a twin he never knew, Chevelle is left unsettled and vulnerable just in time to become pawn to a killer for hire who happens to be the world's oldest dhampir. This new master spirits Chevelle away to Japan and forces him to learn who and what he is: a dhampir, the bastard son of a vampire, with the power to see the future.

Based on the candid and sometimes startling conversations that YOU were never meant to hear, THE TONYA TAPES, written by award-winning author Lynda D. Prouse, chronicles the life of the world's most infamous female athlete -- TONYA HARDING -- revealing for the first time the whole truth of her difficult and amazing life on and off the ice. Based on actual, extensive interviews with Tonya Harding, and written with her collaboration, this is her story!

“A wonderful book about figuring out who we are and who we want to be when we grow up. It’s also about being an American—especially a first-generation American.” —Roz Chast This graphic-novel debut from an acclaimed picture book creator is a powerfully moving memoir of the author's experiences with family, religion, and coming of age in the aftermath of World War II, and the childhood struggles and family secrets that shaped her. It’s 1950s New York, and Marisabina Russo is being raised Catholic and attending a Catholic school that she loves—but when she finds out that she’s Jewish by blood, and that her family members are Jewish survivors of the Holocaust, her childhood is thrown into turmoil. To make matters more complicated, her father is out of the picture, her mother is ambitious and demanding, and her older half-brothers have troubles, too. Following the author’s young life into the tumultuous, liberating 1960s, this heartfelt, unexpectedly humorous, and meticulously illustrated graphic-novel memoir explores the childhood burdens of memory and guilt, and Marisabina’s struggle and success in forming an identity entirely her own.

“This poignant [Holocaust memoir] does honor to all children bewildered by horror and injustice.” —Thomas Keneally, author of Schindler’s List When she first saw Schindler's List—to whose premiere in Germany she was invited—Roma Ligocka suddenly realized she was witnessing a part of her own life. She felt instinctively that the little girl in the red coat—the only spot of color in the film—was her. When she had lived in the Krakow ghetto during the Second World War she had worn a strawberry-red coat given to her by her grandmother. Unlike the girl in Spielberg's film, however, Roma survived the war. Startled by this eerie conjunction of art and reality, Ligocka determined to write the story of her own life, to find out what had become of the little girl, and to measure who she now was. From a harrowing childhood under the Nazis, described with a simplicity and innocence that lends it even greater power, through the trials of living in Communist Poland, to a career in the theater and film (an artistic struggle paralleling that of her cousin, Roman Polanski), Ligocka traces her struggle for self-definition and happiness. The Girl in the Red Coat is a courageous and moving story of survival and triumph. “This is not only a Holocaust memoir but also a story of one woman’s quest for contentment.” —Booklist “A fascinating work that reads like a novel.” —Library Journal