This work covers a variety of library topics that are truly relevant to the day-to-day job, such as management, administration, and marketing.

In her practical and inspirational book,Literacy Essentials: Engagement, Excellence, and Equity for All Learners , author Regie Routman guides K-12 teachers to create a trusting, intellectual, and equitable classroom culture that allows all learners to thrive as self-directed readers, writers, thinkers, and responsible citizens. Over the course of three sections, Routman provides numerous Take Action ideas for implementing authentic and responsive teaching, assessing, and learning. This book poses akey question: How do we rise to the challenge of providing an engaging, excellent, equitable education for all learners, including those from high poverty and underserved schools?Teaching for Engagement: Many high performing schools are characterized by a a thriving school culture built on a network of authentic communication. Teachers can strengthen classroom engagement by building a trusting and welcoming environment where all students can have a safe and collaborative space to grow and develop.Pursuing Excellence: Routman identifies 10 key factors that describe an excellent teacher, ranging from intellectual curiosity to creativity, and explains how carrying yourself as a role model contributes to an inclusive, caring, empathic, and fair classroom. She also stresses the importance for school leaders to make job-embedded professional development a top priority.Dismantling Unequal Education: The huge gap in the quality of education in high vs low income communities is the civil rights issue of the 21st century, according to Routman. She spells out specific actions educators can take to create more equitable schools and classrooms, such as diversifying texts used in curriculums and ensuring all students have access to opportunities to discuss, reflect, and engage with important ideas.From the author, I wroteLiteracy Essentials , because I saw a need to simplify teaching, raise expectations, and make expert teaching possible for all of us. I saw a need to emphasize how a school culture of kindness, trust, respect, and curiosity is essential to any lasting achievement. I saw a need to demonstrate and discuss how and why the beliefs, actions, knowledge we hold determine the potential for many of our students. Equal opportunity to learn depends on a culture of engagement and equity, which under lies a relentless pursuit of excellence.

Mark McCormack, dubbed 'the most powerful man in sport', founded IMG (International Management Group) on a handshake. It was the first and is the most successful sports management company in the world, becoming a multi-million dollar, worldwide corporation whose activities in the business and marketing spheres are so diverse as to defy classification. Here, Mark McCormack reveals the secret of his success to key business issues such as analysing yourself and others, sales, negotiation, time management, decision-making and communication. What They Don't Teach You at Harvard Business School fills the gaps between a business school education and the street knowledge that comes from the day-to-day experience of running a business and managing people. It shares the business skills, techniques and wisdom gleaned from twenty-five years of experience.

In this practical and funny book, an experienced teaching consultant offers many creative strategies for dealing with typical problems. Original, useful, and hopeful, this book reminds you that teaching what you don’t know, to students whom you may not understand, is not just a job. It’s an adventure.

For over 22 years, Steve Albrecht has trained thousands of library employees around the country on the dos and don’ts of handling challenging, entitled, eccentric, demanding, harassing, or even threatening patrons. His articles, blogs, podcasts, and keynote speeches have helped empower equip library employees at all levels to be more empowered, assertive, and confident when helping users who are struggling with homelessness, mental health issues, trauma backgrounds, and substance use problems. The Safe Library offers practical and realistic tools which will make every library facility a better, safer place to work. Readers will learn: de-escalation skills, communication tools safe workplace habits security measures personal protection methods, and, how to activate one’s best customer service skills, even under stress. This book provides advice and support to help library employees best deal with sexually harassing patrons, unruly groups of students, thieves, Internet hogs, and others who can disrupt the safe library environment. It offers best practices for helping patrons experiencing homelessness to follow library rules while staff treat them with dignity and respect; helping staff stay motivated to deal with the same challenging patrons and their accompanying demands, day after day; protecting smaller or rural library facilities and keeping one-room, one-librarian facilities safe; working more effectively with onsite security guards and responding law enforcement officers, to create more consistent responses; and using daily, monthly, quarterly, and yearly facility security checklists to regularly assess the state of your buildings and IT systems. This book is for all levels of library employees, from longtime staffers to part-timers and even library volunteers. It will especially appeal to library directors, managers, and supervisors who have to manage different types of staffs and patrons in different types of facilities, ranging from downtown locations to rural library buildings. Here's the book that answers the most common (and even uncommon) user behavior and customer service questions, or as many attendees have said after experiencing Steve’s dynamic training programs, “Here’s what they don’t teach you in library school.”

Written in a warm and personal style, Working in the Virtual Stacks presents an exciting future for librarians, already upon us today!