This book is written about telecom managers, for telecom managers. Roger Yang, CEO of Avema Corporation, takes a close look at the profession of telecom management, its role in an organization, and the value that it brings. Telecom professionals in several countries around the world were interviewed to determine what the best of them have in common. From job satisfaction, to recognition, and results, what makes the difference? How can telecom professionals use this knowledge to improve their own careers? Included are some case studies, and a thorough analysis of what makes telecom managers tick. Also included in this book: 7An outline of how to increase the Return On Investment (ROI) of the telecom department, including ways to reduce costs, and increase revenue 7Specific information on managing wireless costs 7An analysis of telecom "power tools" to streamline administrative work, freeing up time for more valuable work 7How VoIP, amongst other upcoming changes, will transform the role of the telecom department, and what telecom managers can do to minimize their career risk, maximizing their opportunities

In today's highly competitive technology-influenced telecommunications industry, customers are accustomed to a higher level of personal service and personalized product and service offerings. To meet that higher standard, companies need to learn and anticipate a customers needs in great detail and be able to respond quickly. This book provides business strategies for providers to effectively manage their business processes while evolving their information systems architectures to support the needs of the consumer. principles, manage the business, the staff, and the technology. This book takes a profound look at the telecommunication industries history, its business processes and the latest technologies driving the industry. This is an ideal textbook for introducing students to all facets of the telecommunications field as well as a great desktop reference for experienced professionals working in the industry. It addresses core business areas such as customer care and billing. which need to be in place to support integration of different business system architectures. Your company can use the information in this book to guide marketing, sales, and customer service activities that identify, attract and keep profitable customers.

Providing readers with an authoritative account of what contributed to the "Great Telecom Crash," this insightful resource explores the roots of the perfect storm that buffeted telecom and Internet companies and investors.

If you manage large telecommunications infrastructures, you know there are lots of moving parts to keep track ofand that failing to do so can lead to big problems. In Telecom Management for Large Organizations, youll learn about five key areas: the telecom manager, macro issues, telecom consulting, bills and billing processing, and the future. Luiz Augusto de Carvalho, who has more than twenty-five years of experience as a telecommunication engineer and business administrator, explains how telecom managers typically work as well as how to: do work efficiently and allocate resources; make quick assessments about telecom needs; determine when to seek help from external consultants; and resolve and navigate problems in the billing process. The author also explores the relative importance of auditing bills, why billing errors often go unresolved, and how to improve expense management. Reduce costs, enhance customer service, and prevent small problems from becoming big ones with the guidance in this practical telecom management guide.

Shows service providers how to efficiently manage their technology advantages and back-end operations to survive in this challenging economic climate.

With today's communications industry experiencing major changes on an almost daily basis, media managers must have a clear understanding of the different delivery platforms, as well as a grasp of critical management, planning, and economic factors in order to stay current and move their organizations forward. Telecommunications Management helps current and future media professionals understand the relationship and convergence patterns between the broadcast, cable television, telephony, and Internet communication industries. Author Richard A. Gershon examines telecommunications industry structures and the management practices and business strategies affecting the delivery of information and entertainment services to consumers. He brings in specialists to present the finer points of management and planning responsibilities. Case studies from the International Radio and Television Society (IRTS) competition supplement the main text and offer an invaluable perspective on management issues. Developed for students in telecommunications management, electronic media management, and telecommunication economics, this volume also serves as a practical reference for the professional manager.

Busy decision-makers need the specifics quickly, without plowing through details that do not affect the economics of a project. Telecommunications Cost Management presents the key facts up front, with sample calculations for broadband, local access, equipment, and service alternatives. It provides a blueprint for cost reduction across all major technologies - from frame relay to IP telephony to contract recommendations. The text presents scenarios showing the effect of different architectural strategies for both voice and data communications. An Architectural Review lists alternatives to the traditional PBX and discusses how to minimize local access costs.