This edited collection explores the role of digital inclusion in the welfare and social inclusion of vulnerable people. With interdisciplinary contributors from six continents, working in diverse fields such as digital media studies, social computing, community informatics and cultural studies, the collection brings together theoretical and applied research evidence on three vulnerable population categories: ethnic minorities, older people and people with disabilities. Each section is accompanied by a critical commentary on the research insights presented, from third sector community and policy experts. The collection explores whether vulnerable populations face similar experiences and challenges in relation to their digital inclusion status, stressing the central presence of intersectionality, and arguing for the inclusion of the age, ethnicity/immigration status and disability aspects of one’s identity. At the same time, it argues for multi-directional action that tackles intersectional discrimination in the digital realm on behalf of more than one single population category or group. Challenging popular discourse on the overcoming of digital inequalities in the West, this essential book contends that accounts of non-western contexts do not focus on the parameter of vulnerability or on particular population groups. Chapter 'Enhancing Older Adults’ Digital Inclusion Through Social Support: A Qualitative Interview Study.” is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

Social Inclusion and Usability of Innovative ICT-enabled Services is a cutting-edge research book written for researchers, students, academics, technology experts, activists and policy makers. The book explores a wide range of issues concerning innovative ICT-enabled digital services, their usability and their consequent role in social inclusion, It includes the impacts of the use of ICT-enabled digital services on individuals, organisations, governments and society, and offers a theoretically informed and empirically rich account of the socio-technical, management and policy aspects of social inclusion and innovative ICT-enabled digital services. This publication offers insights from the perspectives of Information Systems, Media and Communications, Management and Social Policy, drawing on research from these disciplines to inform readers on diverse aspects of social inclusion and usability of innovative ICT-enabled digital services. The originality of this book lies in the combination of socio-technical, management and policy perspectives offered by the contributors, and integrated by the editors, as well as in the interdisciplinary and both theoretically framed and empirically rich features of the various chapters of the book. While providing a timely account of existing evidence and debates in the field of social inclusion and technology usability, this book will also offer some original insights into what practitioners, experts and researchers are to expect in the near future to be the emerging issues and agendas concerning the role of technology usability in social inclusion and the emerging forms and attributes of the latter. Through a collection of high quality, peer reviewed papers; Social Inclusion and Usability of Innovative ICT-enabled Services will enhance knowledge of social inclusion and usability of innovative ICT-enabled digital services and applications at a diverse level.

Available online: https://pub.norden.org/nord2022-007/ This study, focuses on how we can bridge the digital gaps that digitalisation brings about. It has to be top of mind to leave no one behind, by thinking inclusiveness in to every part of the digital transformation of our societies. Through cooperation, knowledge gathering, monitoring and policy actions on digital inclusion it is possible to drive a sustainable and inclusive digital transformation forward. The study provides a knowledge-based foundation for potential common Nordic-Baltic actions on digital inclusion. It is structured by four thematic areas: Defining digital inclusion, Monitoring digital inclusion, Snapshot of digital inclusion, and Nordic-Baltic added value. The study is performed by the consortium Digital Europe and funded by the Nordic Council of Ministers (MR DIGITAL).

The Wales Office and the Welsh Assembly Government must ensure UK digital inclusion initiatives meet Welsh needs and build on existing good work to deliver on Welsh digital ambitions, says the Welsh Affairs Committee in a report published today. This report "Digital Inclusion in Wales", examines the use of digital technologies in Wales, highlights the urgent need for the eradication of broadband ’notspots' - areas with limited or no access to high speed internet connections - and says this issue must continue to receive priority attention. There should be more support to help a wider range of people use technology effectively. Employers told the Committee they need staff with better IT skills and more training opportunities. The Committee recommends the Welsh Assembly Government explicitly includes this issue in its digital inclusion strategy. The digital inclusion agenda is a complex mix of reserved and devolved matters. This brings a risk that key issues can be overlooked, for example no account has been taken of Welsh language speakers' needs in the Government's Digital Inclusion Action Plan. The Secretary of State for Wales must ensure that bodies in Wales across all sectors are fully engaged with initiatives and that the next stage of Digital Britain adequately reflects Welsh needs. Higher education institutions also have a vital role to play and should be involved in any new research opportunities. The Welsh Assembly already has successful digital inclusion projects in Wales and it should find a way to become fully involved with the UK digital inclusion and Digital Britain work so it does not miss out on policy developments and funding opportunities. The Committee also recommends the creation of a one-stop shop providing advice on the risks for young people using technology, and commends the Assembly's work tackling internet related crimes which it says should be promoted as part of the economic development strategy in Wales.

Much of the discussion about new technologies and social equality has focused on the oversimplified notion of a "digital divide." Technology and Social Inclusion moves beyond the limited view of haves and have-nots to analyze the different forms of access to information and communication technologies. Drawing on theory from political science, economics, sociology, psychology, communications, education, and linguistics, the book examines the ways in which differing access to technology contributes to social and economic stratification or inclusion. The book takes a global perspective, presenting case studies from developed and developing countries, including Brazil, China, Egypt, India, and the United States. A central premise is that, in today's society, the ability to access, adapt, and create knowledge using information and communication technologies is critical to social inclusion. This focus on social inclusion shifts the discussion of the "digital divide" from gaps to be overcome by providing equipment to social development challenges to be addressed through the effective integration of technology into communities, institutions, and societies. What is most important is not so much the physical availability of computers and the Internet but rather people's ability to make use of those technologies to engage in meaningful social practices.

With the history of multilateral governance and the impact of the global pandemic, there is no doubt that we are at a transition between the system that marked the decades after the Second World War and a more extensive system of international governance that will characterize the world for the next generation. That system may keep the long-standing promise to serve the world's least advantaged, or it may serve to marginalize them further. For more than a century and a half, the most powerful national governments have created institutions of multilateral governance that promise to make a more inclusive world, a world serving women, working people, the colonized, the “backward,” the destitute, and the despised. That promise and the real impact need deliberation and discussion. The Handbook of Research on Global Institutional Roles for Inclusive Development examines the concepts that have powerfully influenced development policy and, more broadly, examines the role of ideas in these institutions and how they have affected the current development discourse. It enhances the understanding of how these ideas travel within systems and how they are translated into policy, modified, distorted, or resisted. Covering topics such as ethical consumption, academic migration, and sustainable global capitalism, this book is an essential resource for government officials, activists, management, academicians, researchers, students and educators of higher education, and educational administration and faculty.

A new framework for assessing the role of information and communication technologies in development that draws on Amartya Sen's capabilities approach. Information and communication technologies (ICTs)--especially the Internet and the mobile phone--have changed the lives of people all over the world. These changes affect not just the affluent populations of income-rich countries but also disadvantaged people in both global North and South, who may use free Internet access in telecenters and public libraries, chat in cybercafes with distant family members, and receive information by text message or email on their mobile phones. Drawing on Amartya Sen's capabilities approach to development--which shifts the focus from economic growth to a more holistic, freedom-based idea of human development--Dorothea Kleine in Technologies of Choice? examines the relationship between ICTs, choice, and development. Kleine proposes a conceptual framework, the Choice Framework, that can be used to analyze the role of technologies in development processes. She applies the Choice Framework to a case study of microentrepreneurs in a rural community in Chile. Kleine combines ethnographic research at the local level with interviews with national policy makers, to contrast the high ambitions of Chile's pioneering ICT policies with the country's complex social and economic realities. She examines three key policies of Chile's groundbreaking Agenda Digital: public access, digital literacy, and an online procurement system. The policy lesson we can learn from Chile's experience, Kleine concludes, is the necessity of measuring ICT policies against a people-centered understanding of development that has individual and collective choice at its heart.