Today, public administration reforms are focusing on the quality of services for citizens and businesses and on the efficiency of administration. This is the first in a series on value for money in government.

Today, public administration reforms are focusing on the quality of services for citizens and businesses and on the efficiency of administration. This is the first in a series on value for money in government.

Today, public administration reforms are focusing on the quality of services for citizens and businesses and on the efficiency of administration. This is the first in a series on value for money in government.

New public management is a topical phrase to describe how management techniques from the private sector are now being applied to public services. This book provides a completely up-to-date overview of the main theoretical models of public sector management, and examines the key changes that have occurred as more and more public services are contracted out to private organisations, as the public sector itself grapples with 'internal markets'. Drawing on economics, organisational theory and poliltics, Jan-Erik Lane presents new public management from an analytical perspective. This book uses game theory and empirical studies in order to assess the pros and cons of new public management.

Today, public administration is moving in new directions. Reforms are focusing on the quality of services for citizens and businesses and on the efficiency of administration (the “back office” of government). This report examines quality and efficiency of government in the Netherlands.