In A Multidisciplinary Approach to Service Encounters, María de la O Hernández-López and Lucía Fernández-Amaya have joined marketing researchers and linguists to provide the tools to understand consumers’ communication in different professional settings. Service encounters have been widely studied due to the fact that the communicative exchange between the customer and the server is essential for the success of the service encounter itself. In this volume, the role of language, linguistics and communication is examined in an area of research that has traditionally been related to business and marketing. This is achieved through the presentation of works from a variety of perspectives that may help to advance in this particular context and also contribute to improving communication in service encounters.

This collection takes a new approach to understanding religious plurality in the Iberian Peninsula and its Mediterranean and northern European contexts. Focusing on polemics—works that attack or refute the beliefs of religious Others—this volume aims to challenge the problematic characterization of Iberian Jews, Muslims, and Christians as homogeneous groups. From the high Middle Ages to the end of the seventeenth century, Christian efforts to convert groups of Jews and Muslims, Muslim efforts to convert Christians and Jews, and the defensive efforts of these communities to keep their members within the faiths led to the production of numerous polemics. This volume brings together a wide variety of case studies that expose how the current historiographical focus on the three religious communities as allegedly homogeneous groups obscures the diversity within the Christian, Jewish, and Muslim communities as well as the growing ranks of skeptics and outright unbelievers. Featuring contributions from a range of academic disciplines, this paradigm-shifting book sheds new light on the cultural and intellectual dynamics of the conflicts that marked relations among these religious communities in the Iberian Peninsula and beyond. In addition to the editors, the contributors are Antoni Biosca i Bas, Thomas E. Burman, Mònica Colominas Aparicio, John Dagenais, Óscar de la Cruz, Borja Franco Llopis, Linda G. Jones, Daniel J. Lasker, Davide Scotto, Teresa Soto, Ryan Szpiech, Pieter Sjoerd van Koningsveld, and Carsten Wilke.

This fascinating study examines the customs, legal codes, and socioeconomic mechanisms that evolved from the initial Christian-Muslim encounter on Crusader battlefields. It pinpoints changes in European mentality, and conduct of war, tracing acculturation processes in Frankish society in the Levant. These changes emerged from the need to redeem captives, making payment of ransom to the infidel conceivable and acceptable. The book pays special attention to the story of the vanquished, to the situation of women, to the behavior of the Military Orders toward captives, and to the image of the captive in Crusader literature, in the context of making war and peace.

Reproduction of the original: A History of the Inquisition of Spain; vol. 2, by Henry Charles Lea

The Middle Ages are often viewed as a repository of tradition, yet what we think of as traditional marriage was far from the only available alternative to the single state in medieval Europe. Many people lived together in long-term, quasimarital heterosexual relationships, unable to marry if one was in holy orders or if the partners were of different religions. Social norms militated against the marriage of master to slave or between individuals of very different classes, or when the couple was so poor that they could not establish an independent household. Such unions, where the protections that medieval law furnished to wives (and their children) were absent, were fraught with danger for women in particular, but they also provided a degree of flexibility and demonstrate the adaptability of social customs in the face of slowly changing religious doctrine. Unmarriages draws on a wide range of sources from across Europe and the entire medieval millennium in order to investigate structures and relations that medieval authors and record keepers did not address directly, either in order to minimize them or because they were so common as not to be worth mentioning. Ruth Mazo Karras pays particular attention to the ways women and men experienced forms of opposite-sex union differently and to the implications for power relations between the genders. She treats legal and theological discussions that applied to all of Europe and presents a vivid series of case studies of how unions operated in specific circumstances to illustrate concretely what we can conclude, how far we can speculate, and what we can never know.

More than just an expression of religious authority or an instrument of social control, the Inquisition was an arena where cultures met and clashed on both shores of the Atlantic. This pioneering volume examines how cultural identities were maintained despite oppression. Persecuted groups were able to survive the Inquisition by means of diverse strategies—whether Christianized Jews in Spain preserving their experiences in literature, or native American folk healers practicing medical care. These investigations of social resistance and cultural persistence will reinforce the cultural significance of the Inquisition. Contributors: Jaime Contreras, Anne J. Cruz, Jesús M. De Bujanda, Richard E. Greenleaf, Stephen Haliczer, Stanley M. Hordes, Richard L. Kagan, J. Jorge Klor de Alva, Moshe Lazar, Angus I. K. MacKay, Geraldine McKendrick, Roberto Moreno de los Arcos, Mary Elizabeth Perry, Noemí Quezada, María Helena Sanchez Ortega, Joseph H. Silverman This title is part of UC Press's Voices Revived program, which commemorates University of California Press’s mission to seek out and cultivate the brightest minds and give them voice, reach, and impact. Drawing on a backlist dating to 1893, Voices Revived makes high-quality, peer-reviewed scholarship accessible once again using print-on-demand technology. This title was originally published in 1995.