Using Generative AI Effectively in Higher Education explores how higher education providers can realise their role and responsibility in harnessing the power of generative artificial intelligence (GenAI) ethically and sustainably. This rich collection of established and evaluated practices from across global higher education offers a practical guide to leading an agile institutional response to emerging technologies, building critical digital literacy across an entire institution, and embedding the ethical and sustainable use of GenAI in teaching, learning, and assessment. Including reflections from stakeholders testifying to the value of the approaches outlined, the book examines how higher education can equip staff and students with the critical-digital literacy necessary to use GenAI in work, study, and social life responsibly and with integrity. It provides an evidence-based resource for any kind of higher education (HE) provider (modern, college-based, and research-focused) looking for inspiration and approaches which can build GenAI capability and includes chapters on the development of cross-institutional strategy, policies and processes, pedagogic practices, and critical-digital literacy. This resource will be invaluable to educational leaders, educational developers, learning developers, learning technologists, course administrators, quality assurance staff, and HE teachers wishing to embrace and adapt to a GenAI-enabled world.

Artificial Intelligence (AI) has the potential to address some of the biggest challenges in education today, innovate teaching and learning practices, and ultimately accelerate the progress towards SDG 4. However, these rapid technological developments inevitably bring multiple risks and challenges, which have so far outpaced policy debates and regulatory frameworks. This publication offers guidance for policy-makers on how best to leverage the opportunities and address the risks, presented by the growing connection between AI and education. It starts with the essentials of AI: definitions, techniques and technologies. It continues with a detailed analysis of the emerging trends and implications of AI for teaching and learning, including how we can ensure the ethical, inclusive and equitable use of AI in education, how education can prepare humans to live and work with AI, and how AI can be applied to enhance education. It finally introduces the challenges of harnessing AI to achieve SDG 4 and offers concrete actionable recommendations for policy-makers to plan policies and programmes for local contexts. [Publisher summary, ed]

Chatbots powered by artificial intelligence (AI) have captivated the academic world as tools for human-like interaction across various settings. Within the realm of education, AI-powered chatbots, such as ChatGPT, hold the potential to revolutionize teaching, learning, and research processes. By simulating human conversation through vast data and machine learning algorithms, generative AI has unveiled new opportunities for personalized and adaptive learning experiences. Facilitating Global Collaboration and Knowledge Sharing in Higher Education With Generative AI delves into the promising prospects and challenges of applying generative AI in education while employing a critical interdisciplinary perspective. The book offers comprehensive insights into the transformative effects of generative AI on teaching, learning, and research. However, the application of generative AI in education also brings ethical, pedagogical, and technical challenges to the forefront. Concerns over privacy, data protection, and the impact of automation on human interaction and creativity demand thorough examination and practical solutions. Intended for educators, researchers, and administrators in higher education institutions, as well as policymakers and industry professionals at the intersection of AI and higher education. The book encompasses a wide range of themes, including the impact of AI-generated content on student engagement and performance in online learning environments, ethical implications of automating education through AI-powered chatbots, personalization of learning experiences for diverse student populations, and the challenges of integrating generative AI into traditional classroom settings.

Academic scholars find themselves confronted with a formidable challenge: staying abreast of the ever-evolving landscape of Artificial Intelligence(AI). The intricate interplay between AI and its profound impact on various facets of society, including customer engagement, remains an enigma for many. This knowledge gap not only hampers their ability to contribute meaningfully to their fields but also leaves them trailing behind the dynamic developments taking place in industries worldwide. As AI continues to reshape the business environment, it becomes imperative for academia to bridge this chasm between theory and practice. Leveraging ChatGPT and Artificial Intelligence for Effective Customer Engagement is an effective solution to the pressing problem at hand. With meticulous clarity, it unravels the complexities of ChatGPT, an innovative AI technology, and its revolutionary potential in the realm of customer engagement. It offers a lifeline to academic scholars seeking to navigate the uncharted territory of AI, providing them with an in-depth understanding of how ChatGPT can reshape customer interactions.

Recently, there has been a significant increase in the development and interest in applying generative AI across various domains, including education. The emergence of large language models (LLMs), such as the ChatGPT tool, fueled by advancements in generative AI, is profoundly reshaping education. The use of the ChatGPT tool offers personalized support, improves accessibility, and introduces innovative methods for students and educators to engage with information and learning materials. Furthermore, ChatGPT facilitates a wide range of language learning services, including language instruction, speech recognition, pronunciation feedback, and immersive virtual simulations for hands-on learning experiences. This book explores the transformative potential of the ChatGPT tool within education, shedding light on the opportunities that arise through the integration of the ChatGPT tool into various aspects of the learning process. It serves as a platform for the community to share cutting-edge research ideas concerning the use of the ChatGPT tool in digital education. Readers will discover how the ChatGPT tool can enhance student engagement, foster personalized learning experiences, facilitate intelligent tutoring systems, support virtual classroom interactions, and revolutionize assessment and feedback mechanisms.