"Includes a new & enhanced online edition of the world's most popular emotional intelligence test."

Every veteran has a story. You just have to listen to it. It can be surprising how difficult it is...and also how easy...for a veteran to be able to tell their story. The impacts of combat, deployments, or even just military experience in general are felt long after a veteran leaves the service. The guns do not always go silent when a veteran leaves the military...neither should the veteran. When combat veteran and retired Army Noncommissioned Officer Duane France retired, he knew he wanted to continue to serve his fellow veterans. As a grandson, nephew, and son of combat veterans, he grew up knowing the impact of combat and military service on veterans and their families, and as a leader with five combat and operational deployments, he saw the same things happening in the service members of his generation. After starting to work as a clinical mental health counselor exclusively for veterans and their spouses, Duane started to write his observations and experiences on his blog, Head Space and Timing, located at www.veteranmentalhealth.com. This book is a collection of 52 articles designed to help veterans, those who support them, and those who care for them to understand the military experience and to change the way they think about veteran mental health.

USA TODAY BESTSELLER • ECPA BESTSELLER • An empowering girlfriend’s guide to a purpose-driven life, from the young entrepreneur and rising star behind SoulScripts and the SHE Podcast “This book will meet you right where you are with a giant hug while also giving you a little kick in the pants.”—Audrey Roloff, New York Times bestselling coauthor of A Love Letter Life, founder of Always More, cofounder of Beating50Percent Does it ever seem like you still have to find your purpose or that you’re stuck with “unfigured-out dreams”? Do you feel the pressure to prove yourself or worry about what others will think? You are not the only one. From accidentally starting a small business instead of using her college degree, to embarrassing herself onstage in front of thousands, to wasting time worrying about what others think or say, Jordan Lee Dooley knows exactly how that feels—and she’s learned some important lessons about living a purposeful life along the way. An influential millennial widely recognized for her tagline turned international movement, “Your Brokenness is Welcome Here,” Jordan has become a go-to source that women around the world look to for inspiration in their faith, work, relationships, and everyday life. Now, in this approachable but actionable read that’s jam-packed with practical tools, Jordan equips you to • tackle obstacles such as disappointment, perfectionism, comparison, and distraction • remove labels and break out of the box of expectations • identify and eliminate excuses and unnecessary stress about an unknown future • overcome the lie that you can’t live your God-given purpose until you reach a certain goal or milestone If you ever feel you need to shift your mindset but don’t know how, this book will help you overcome shame, practice gratitude, and redefine success.

As a young bride, Jennifer Smith couldn’t wait to build her life with the man she adored. She dreamed of closeness, of being fully known and loved by her husband. But the first years of marriage were nothing like she’d imagined. Instead, they were marked by disappointment and pain. Trapped by fear and insecurity, and feeling totally alone, Jennifer cried out to God: What am I doing wrong? Why is this happening to us? It was as if a veil had descended between her and her husband, and between her and God—one that kept her from experiencing the fullness of love. How did Jennifer and her husband survive the painful times? What did they do when they were tempted to call it quits? How did God miraculously step in during the darkest hour to rescue and redeem them, tearing down the veil once and for all? The Unveiled Wife is a real-life love story; one couple’s refreshingly raw, transparent journey touching the deep places in a marriage that only God can reach. If you are feeling disappointment or even despair about your marriage, the heart-cry of this book is: You are not alone. Discover through Jennifer’s story how God can bring you through it all to a place of transformation.

Missionary women have high expectations when they respond to God’s call; of themselves, their mission agencies, host cultures, churches, co-workers, and even of God. These expectations are often times impossible to fulfill and can lead to mental and physical exhaustion. Eighty percent of missionary women feel they have come close to burnout, whether they were married or single, traditional or tent making, new or experienced. In Expectations and Burnout: Women Surviving the Great Commission, Sue provides research and surveys from the field while Robynn lends her own personal experiences to demonstrate how burnout can happen and how God can bring life from ashes. Join them as they explore how to develop realistic expectations and yet maintain faith in our sovereign God who continues to accomplish the impossible.

This is the digital version of the printed book (Copyright © 1994). People have expectations. Your clients, for example. Sometimes their expectations of you seem unreasonable. But sometimes your expectations of them seem just as unreasonable (in their eyes). The problem is that these mismatched expectations can lead to misunderstandings, frayed nerves, and ruffled feathers. More seriously, they often lead to flawed systems, failed projects, and a drain on resources. Managing Expectations shows how to identify expectations and suggests ways to gain more control of them. In today's turbulent business world, understanding and meeting your customers' expectations is indeed a challenge, and it's not hard to understand why: Expectations affect a range of interactions, including service responsiveness, service capability, product functionality, and project success. Expectations are difficult to control and impossible to turn off. However, by learning to identify and influence what your customers expect, you can dramatically improve the quality, impact, and effectiveness of your services. Contents include sections on communication skills, information gathering, policies and practices, building win-win relationships, as well as a concluding chapter on how to formulate an action plan. A Step-by-Step Guide to Managing Expectations Guard Against Conflicting Messages Use Jargon with Care Identify Communication Preferences Listen Persuasively Help Customers Describe Their Needs Become an Information-Gathering Skeptic Understand Your Customers' Context Try the Solution On for Size Clarify Perceptions Set Uncertainty-Managing Service Standards When Appropriate, Just Say Whoa Build Win-Win Relationships Formulate an Action Plan