The emergence of Web 2.0 is provoking challenging questions for developers: What products and services can our company provide to customers and employees using Rich Internet Applications, mash-ups, Web feeds or Ajax? Which business models are appropriate and how do we implement them? What are best practices and how do we apply them? If you need answers to these and related questions, you need Unleashing Web 2.0—a comprehensive and reliable resource that guides you into the emerging and unstructured landscape that is Web 2.0. Gottfried Vossen is a professor of Information Systems and Computer Science at the University of Muenster in Germany. He is the European Editor-in-Chief of Elsevier's Information Systems—An International Journal. Stephan Hagemann is a PhD. Student in Gottfried's research group focused on Web technologies. - Presents a complete view of Web 2.0 including services and technologies - Discusses potential new products and services and the technology and programming ability needed to realize them - Offers 'how to' basics presenting development frameworks and best practices - Compares and contrasts Web 2.0 with the Semantic Web

Praise for the previous edition: 'Gives an excellent insight into the main issues of creating a website and offers a good foundation of knowledge.' – i.net Producing for Web 2.0 is a clear and practical guide to the planning, set up and management of a website in web 2.0. It gives readers an overview of the current technologies available for online communications and shows how to use them for maximum effect when planning a website. Producing for Web 2.0 sets out the practical toolkit needed for web design and content management. It is supported by a regularly updated and comprehensive Companion Website at: www.producingforweb2.com where readers can see examples of programming and demonstrations of concepts discussed in the book, as well as trying things out themselves. Producing for Web 2.0 includes: illustrated examples of good design and content advice on content, maintenance and how to use sites effectively tips on using multimedia, including video, audio, flash, and images a chapter on ethics and internet regulations for journalists and writers tutorials for the main applications used in website design step by step guides to difficult areas with screenshots guides to good practice for all those involved in publishing news online.

"This book deals with Web 2.0 and how social informatics are impacting higher education practice, pedagogical theory and innovations"--Provided by publisher.

Web 2.0 and Beyond: Principles and Technologies draws on the author's iceberg model of Web 2.0, which places the social Web at the tip of the iceberg underpinned by a framework of technologies and ideas. The author incorporates research from a range of areas, including business, economics, information science, law, media studies, psychology, social

The only book on using SVG in advanced applications, this title covers both client- and server-side SVG programming. Targeted to the experienced Web programmer, "SVG Unleashed" equips the reader with the practical knowledge to create and manipulate Scalable Vector Graphics (SVG) programmatically, both on the client and the server side.

HTML5 Unleashed is the authoritative guide that covers the key web components driving the future of the Web. Students will learn to harness the power of HTML5 to create web apps and solutions that deliver state-of-the-art media content and interactivity with new Audio, Video, and Canvas elements. Comprehensive and up-to-date, HTML5 Unleashed is organized as an accessible guide of tutorials and practical references. Because HTML5 covers a far-reaching set of standards, each chapter in HTML5 Unleashed is written to stand on its own. Whether you choose to skip around or teach it cover to cover, full-color syntax and figures in HTML5 Unleashed ensure that students do not need to be next to a computer to learn the most important concepts of the modern Web.

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.