Unleashing Rights is a study of the animal rights movement's efforts to advance social reform through the deployment of legal language and practices. The study looks at how prevailing understandings of rights language have shaped the attempt to put forth the idea that animals have rights, and how this attempt, in turn, offers the opportunity to reconstruct the meaning of rights. The book also examines the way litigation has influenced the movement's activities and opportunities for success. Presented here is an investigation of the legal system through a decentered, cultural approach. Legal languages and practices are viewed as a part of everyday life--constructed, used, and interpreted not only by those who run official legal institutions but also by everyday people with a legal consciousness. Using this approach, the book questions whether the deployment of rights and litigation by animal rights advocates has challenged prevailing legal meaning. Looking to both the constitutive and instrumental aspects of law, and to how each informs the other, Unleashing Rights finds that the resort to rights and litigation has advanced movement goals and contributed to alternative constructions of legal meaning. The study concludes that despite their many constraints, both rights talk and litigation are powerful resources for those who seek change, especially when used by strategically minded activists. Unleashing Rights is a book that illustrates the relationship between law, social movement activism, and social change. The book joins the ongoing debate within public law scholarship that is concerned with the effectiveness of legal strategies and languages. The book also speaks to those interested in the general study of social movements and in the particular study of the animal rights movement. With its cultural approach focused on rights language and the construction of meaning, the work will be of interest to the disciplines of law and political science, as well as those who study sociology, anthropology, and philosophy. Helena Silverstein is F. M. Kirby Assistant Professor of Government and Law, Lafayette College.

Basic freedoms cannot be abandoned in times of conflict, or can they? Are basic freedoms routinely forsaken during times when there are national security concerns? These questions present different conundrums for the legal profession, which generally values basic freedoms but is also part of the architecture of emergency legal frameworks. Unleashing the Force of Law uses multi-jurisdiction empirical data and draws on cause lawyering, political lawyering and Bourdieusian juridical field literature to analyze the invocation of legal norms aimed at the protection of basic freedoms in times of national security tensions. It asks three main questions about the protection of basic freedoms. First, when do lawyers mobilize for the protection of basic freedoms? Second, in what kind of mobilization do they engage? Third, how do the strategies they adopt relate to the outcomes they achieve? Covering the last five decades, the book focusses on the 1980s and the Noughties through an analysis of legal work for two groups of independence seekers in the 1980s, namely, Republican (mostly Catholic) separatists in Northern Ireland and Puerto Rican separatists in the US, and on post-9/11 issues concerning basic freedoms in both countries

This accessible and cutting-edge work offers a new look at the history of western "civilization," one that brings into focus the interrelated suffering of oppressed humans and other animals. Nibert argues persuasively that throughout history the exploitation of other animals has gone hand in hand with the oppression of women, people of color, and other oppressed groups. He maintains that the oppression both of humans and of other species of animals is inextricably tangled within the structure of social arrangements. Nibert asserts that human use and mistreatment of other animals are not natural and do little to further the human condition. Nibert's analysis emphasizes the economic and elite-driven character of prejudice, discrimination, and institutionalized repression of humans and other animals. His examination of the economic entanglements of the oppression of human and other animals is supplemented with an analysis of ideological forces and the use of state power in this sociological expose of the grotesque uses of the oppressed, past and present. Nibert suggests that the liberation of devalued groups of humans is unlikely in a world that uses other animals as fodder for the continual growth and expansion of transnational corporations and, conversely, that animal liberation cannot take place when humans continue to be exploited and oppressed.

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Every day, police officers face challenges ranging from petty annoyances to the risk of death in the line of duty. Coupled with these difficulties is, in some cases, lack of community respect for the officers despite the dangers these men and women confront while protecting the public. Exploring issues of courage, integrity, leadership, and charact

Is the act of rights claiming a form of political contestation that advances democracy? Rather than simply taking a side for or against rights claiming, Making Rights Claims argues that understanding and assessing the relationship between rights and democracy requires a new approach to the study of rights. Zivi combines insights from speech act theory with recent developments in democratic and feminist thought to develop a theory of the performativity of rights claiming.