First, this book is unique in subject. Dr. Wayne Baker is reporting a surprising truth about Americans: We are united by 10 Core Values. This truth is empowering because it enables us to rise above and see beyond political polarization, Washington gridlock, the imagery of Red/Blue states, and the rhetoric of culture wars and class warfare. In these pages, Dr. Baker shows how Americans agree on a surprising number of principles, based on years of nonpartisan, scientifically balanced polling and research. Second, this book is exceptional in its format, designed for individual reading and flexible use in classes, small groups and other settings where men and women enjoy civil discussion about the urgent issues of our day. Educators and business leaders will find this book very useful, partly because it is so easy to adapt for your setting. You may choose to read it cover to cover or tailor it to your particular interests and preferences. You can select the chapters and values you are most eager to read about and read them in any order. Within each chapter you will find topics to contemplate and discuss, along with questions that will stimulate reflection and respectful discussion about a value, what it means, and the challenges of applying it. Dr. Baker defines a Core American Value as a value that is strongly held by a large majority of Americans, stable over time, and shared across diverse demographic, religious, and political lines. A core value is not a prescription of what Americans ought to believe, but what Americans actually do believe. The meaning of "core values" can be seized, manipulated, and wielded by either side of the political aisle. This book is an attempt to reclaim the concept of "core values" from those who would usurp it, and make it a more neutral term. The idea that we share certain basic values is valuable and empowering-it's an insight that can bridge political chasms rather than deepen them.

United Airlines has a route network serving the US and 30 other countries worldwide. This concise and authoritative reference covers United Airlines' history, current operations, fleet configuration, and much more. Illustrations and photographs throughout, many in color.

A moving account of how a soccer team made up of diverse refugees inspired an entire community here in the United States. Based on the adult bestseller, Outcasts United: An American Town, a Refugee Team, and One Woman's Quest to Make a Difference, this young people's edition is a complex and inspirational story about the Fugees, a youth soccer team made up of diverse refugees from around the world, and their formidable female coach, Luma Mufleh. Luma Mufleh, a young Jordanian woman educated in the United States and working as a coach for private youth soccer teams in Atlanta, was out for a drive one day and ended up in Clarkston, Georgia, where she was amazed and delighted to see young boys, black and brown and white, some barefoot, playing soccer on every flat surface they could find. Luma decided to quit her job, move to Clarkston, and start a soccer team that would soon defy the odds. Despite challenges to locate a practice field, minimal funding for uniforms and equipment, and zero fans on the sidelines, the Fugees practiced hard and demonstrated a team spirit that drew admiration from referees and competitors alike. Outcasts United explores how the community changed with the influx of refugees and how the dedication of Lumah Mufleh and the entire Fugees soccer team inspired an entire community. Praise for Outcasts United “An uplifting underdog story.”—Kirkus Reviews “Motivating messages that will resonate with teen readers.”—School Library Journal, Starred Review Praise for Outcasts United: An American Town, a Refugee Team, and One Woman's Quest to Make a Difference “Wonderful, poignant book is highly recommended..."–Library Journal, Starred Review “Engagingly written.”—School Library Journal “Richly detailed, uplifting … educational and enriching.”—Kirkus Reviews “Dee"Inspiring...richly detailed...Deeply satisfying...a bighearted book."—Shelf Awareness

Who scored United's first Premier League hat-trick? Which teams in the Football League have United never played? Who are the most surprising people to have pulled on the red jersey? These are just a few of the questions that are answered in this compelling book that will intrigue and surprise all lovers of trivia and statistics. For this book not only reveals the answers to the obvious questions, but also answers many more surprising ones, too. With almost 200 lists, this book provides a wealth of information and reveals those players who may not have been the very best in the club's history but came a very close second - some surprising names emerge from it all, bringing back memories of the stars of the past, and setting those of today in the context of the club's remarkable achievements.

Songwriter Dave Carroll wasn’t the first person abused by an airline’s customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. United Airlines had broken Dave’s guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool—songwriting—and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched "United Breaks Guitars." United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that "efficient" but inhuman customer-service policies had an unseen cost—brand destruction by frustrated, creative, and socially connected customers. "United Breaks Guitars" has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story. In this book, you’ll hear about how Dave developed the "just do it" philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he’s taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings. Since "United Breaks Guitars" emerged, nothing is the same—for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.