The ISO 9000 family of quality standards has been adopted world-wide as a framework for building better relationships between suppliers and customers. Originally a manufacturing-industry concern, quality is now acknowledged to be a key issue for the construction sector whose clients increasingly demand quality certification. This book explains the concepts and practice of quality assurance and management in construction. Clearly written and well illustrated, with plenty of sample quality system documents and other pro-forma, this book will make the daunting task of developing, implementing and managing a quality system a great deal easier for contractors. This is practical guide for building and construction contractors and sub-contractors, project managers and other construction professionals. Also for undergraduate and postgraduate students of building, construction management and project management.

The quality of a product or service is a measure of its ability to satisfy customer requirements. This satisfaction can be assured by the operation of a quality system which will ensure that specified requirements are met consistently and economically. The Management of Quality in Construction provides the reader with a knowledge of the principles of quality management and an understanding of how they may successfully be applied in the particular circumstances of the construction industry. The areas covered range from an historical review of traditional methods of assuring quality in the industry and how contractual arrangements have evolved, to an interpretation of quality system standards in the context of construction. Examples are given which highlight specific areas, and specialist chapters on organization structures and the techniques of quality auditing are included.

Amongst the many topics it covers are: a step-by-step approach to creating a quality management system that is right for your company; how to include all your stakeholders in the quality process; how to identify and map your key processes; how to use your system to help market your business and stay competitive; how to monitor and improve ongoing business performance. The book is part of the Leading Construction Series, co-published by Gower and CITB-ConstructionSkills. The Leading Construction Series is part of a CITB-ConstructionSkills initiative to develop management skills within the industry. The books in this series are designed to be essentially practical, with a firm grounding in the construction industry.

Primarily for the three parties named in the subtitle, this manual offers information and recommendations on principles and procedures that have been shown effective in enhancing the quality of construction projects the projects themselves not the finished product. Among other aspects, it discusses

The first edition published in 2010. The response was encouraging and many people appreciated a book that was dedicated to quality management in construction projects. Since it published, ISO 9000: 2008 has been revised and ISO 9000: 2015 has published. The new edition will focus on risk-based thinking which must be considered from the beginning and throughout the project life cycle. There are quality-related topics such as Customer Relationship, Supplier Management, Risk Management, Quality Audits, Tools for Construction Projects, and Quality Management that were not covered in the first edition. Furthermore, some figures and tables needed to be updated to make the book more comprehensive.

The need for quality assurance in construction is now widely accepted. As a result, pressure is currently being applied to contractors and those offering professional services to demonstrate QA capability prior to commission. This book, written by experts in the field of quality management, shows how construction companies can effectively apply QA within their own organization. It pinpoints the real benefits to be gained from developing well-structured systems and offers practical guidance on implementation techniques. Inevitably, quality management standards play an important role in helping to define the requirements of any QA system. With this in mind the authors provide a detailed analysis of ISO 9000 - 1994 and its implementation. The text is complemented by numerous diagrams and examples and is essential reading for all construction professionals concerned with quality.