Preparing for the great unknown . . . That's why we're excited to introduce, Unannounced Survey: Frontline Strategies to Prepare Your Organization for Surprise Surveys. In her new book, Missi Halvorsen, RN, BSN best-selling author of Tracer Methodolog delivers practical, hands-on, how-to methods to overcome survey challenges. Using from-the-field examples, personal successes, and lessons learned, she explains how to prepare for unannounced surveys from top to bottom. Best of all, this book zeroes in on how to develop an action plan that trains and prepares staff members to be in "survey mode" everyday not just when there's a knock at the door.

On a rainy evening Anu receives an unexpected phone call from a stranger. From that moment onwards, her very techie life spirals into a world that she could never imagine. Who is Rajat, the storyteller? And then, how do Ines, her dislocated memory and her two daughters decide the course of a diary writer's life? Torn between the comfort of mundane existence and a mysterious future, the conflict in her mind needs resolution. Her questions need answers. Unannounced is a story about extraordinary transformation. With a backdrop of the tech-land of Bangalore, its suburbs, and its cosmopolitan residents, the novel interlaces legends and contemporary politics to relate to events which are at once real, yet seem like stories of yore.