Trust is the glue that holds organizations together. More powerful than contracts or authority, trust enables partner companies -- or groups within a company -- to achieve results that exceed the sum of the parts. Without trust, alliances fail. In Trusted Partners, internationally recognized alliance expert Jordan Lewis draws on four decades of advising and managing alliances to show -- for the first time -- how to build and sustain trust between and within organizations. A comprehensive and multifaceted analysis of trust, Trusted Partners shows how to develop, manage, measure, improve, or repair this important dimension of every business relationship. "Trust must be constructed, one step at a time," Lewis maintains. He breaks significant new ground by describing each of these steps -- including how to assemble the elusive interpersonal, leadership, political, organizational, structural, and governance components of trust. Clear in its explanation of what trust entails, Trusted Partners uses dozens of stories and case examples, among them alliances between Canon and Hewlett-Packard, Ford and ABB, and Procter & Gamble and Wal-Mart, all of which achieved market-beating results. Lewis begins by establishing eight conditions for trust and shows how to determine if trust is possible. He then details: * How to build, manage, and repair trust * How to trust difficult customers * How to sell alliances to customers * How to trust a rival * How to build trust between internal groups * How to create a culture of trust * How to build trust in mergers and acquisitions Concluding Trusted Partners is a section entitled "Tools for Trust." This practical, easy-to-use reference guide covers in depth all the key aspects of trust -- from measuring trust and using alliance ethics to sharing know-how and benefits, working with attorneys, and choosing the best alliance structure. At a time when alliances have become a preferred competitive strategy for most companies, and with most alliances ending as failures, management at all levels cannot afford to ignore this powerful book.

Radical Trust produces results "Healey brings to the forefront the importance of trust to business effectiveness in a new and fresh way. It takes the alignment of 'what we do,' 'what we say,' and 'who we are' to build trust with others. Business relationships founded on trust may be the single biggest employee retention tool available. Healey shows us how to build those kinds of relationships. Any leader would benefit from the insights he shares in Radical Trust." -Doug McMillon, President and CEO, Sam's Club "Healey is right on target. His book is a clear explanation of how instilling loyalty in a company becomes the differentiator in building an extraordinary culture. Having the chance to experience the loyalty factor from both sides at CiCi's Pizza, mentored by Joe Croce (featured in this book) as his employee and now in my current role as President, I know that the head of any organization will learn great lessons from Healey's work." -Craig Moore, President, CiCi's Pizza "Healey shows an organization how to set itself apart with service excellence, financial success, and employee loyalty. For progressive leaders who seek a comprehensive how-to, this book provides not only the framework, but also the proof that it works. Even after twenty years of experience, I learned things that will provide invaluable assistance for many more to come." -Loriann Putzier, Principal and COO, IntegraCare Corporation "Radical Trust is not a book of theory, but a hands-on, how-to book of practical ideas to help leaders establish radical trust that will change their relationships, their workplaces, and ultimately, their lives. Buy this book if you want to be a long-lived, successful, and well-loved leader." -Barbara A. Glanz, author of Handle with CARE: Motivating and Retaining Employees and coauthor of The Simple Truths of Service "Healey's model is an invaluable tool for leaders who want to harness the forward momentum that trust can bring to an organization. This book captures and describes the role that trust plays as an intrinsic value that people of all ages, genders, and cultures must have with their leaders." -Genien Carlson, former first Vice President, Mellon Bank "Radical Trust is entertaining reading. Healey shares his insight through useful, real-life, everyday examples. Trust is the key building block of successful leadership, and this book is your blueprint." -Ronald L. Hrebinko, MD, Associate Professor, Urologic/Surgical Oncology,University of Pittsburgh School of Medicine

Helps you dissect any proposed transaction, spot the issues that need to be addressed, and achieve a successful outcome. This book includes discussions on: building a successful partnership, joint venture and strategic alliance; choice of entity considerations; fiduciary duties; tax and regulatory issues; and the role of lawyers.

A comprehensive guide to public sector collaboration with private and nonprofit organizations for better service delivery Governing Cross-Sector Collaboration tackles the issues inherent in partnerships with nongovernmental actors for public service delivery, highlighting the choices available and the accompanying challenges and opportunities that arise. Based on research, interviews with public, private and nonprofit sector leaders, and considerable analysis of organizations involved in public-private-nonprofit collaborations, the book provides insight into cross-sector collaboration at the global, federal, state, and local levels. Through an examination of the primary modes of cross-sector collaboration, including collaborative contracting, partnerships, networks, and independent public services providers, the book presents a clear case for how public managers can assess the trade-offs and use these options to improve public service delivery. Nonprofit organizations, businesses, and third-party contractors are increasingly partnering with government to deliver public services. Recognizing the types of collaborative approaches, and their potential to solve public policy problems is quickly becoming a major task for public managers, with new methods and techniques constantly emerging. Governing Cross-Sector Collaboration provides specific examples and a framework for public managers to make strategic choices about how to engage private and nonprofit actors in delivering public goods and services while ensuring the public interest. The book provides effective methods for choosing, designing, governing, and evaluating networks, partnerships, and independent public-services providers, with in-depth discussion encompassing: Analysis and engagement of cross-sector organizations Fostering democratic accountability in the public interest Collaborative approaches (including contracts, networks and partnerships) and the issues associated with each type of arrangement Leadership and organizational learning in cross-sector collaboration Included case studies illustrate effective application of the concepts and methods described, providing both practicing public and nonprofit managers and public policy/administration students with insight into these emerging strategic alliances. The first comprehensive guide to public governance collaborations, Governing Cross-Sector Collaboration is an important and timely contribution to the field of public management.

In recent times, research on trust has become a major field in the domain of management and in the social sciences as a whole. The Handbook of Trust Research presents a timely and comprehensive account of the most important work undertaken in this lively and emerging field over the past ten to fifteen years. Presenting a broad range of approaches to issues on trust, the Handbook features 22 articles from a variety of disciplines on the study of trust in both organizational and societal contexts. With contributions from some of the most eminent names in the field of trust research, this international collaboration is an imaginative and informative reference tool to aid research in this engaging area for years to come. The Handbook contributes to an area of key importance to almost every aspect of business and society and, in particular, it will appeal to students and scholars of organization theory, strategy and organizational psychology.

Global Governance Enterprises focuses on a specific multi-sector collaboration—the formation of an entity that carries out global governance—providing a detailed analysis of the context of their emergence, as well as how they are created, managed, and sustained. Forrer considers the growing challenges to successful global governance and the role of multi-sector collaborations in overcoming these challenges, arguing that such partnerships should be considered successful only when they meet specific conditions that ensure they are “doing well” and “doing good.” By establishing a coherent framework to define global governance enterprises across a wide span of sectors, the book develops a strong theoretical foundation for this type of partnership and provides the reader with an understanding of the practical, operational realities of organizing, financing, and sustaining global governance enterprises. It includes a full section of case studies, ranging from healthcare to environmental organizations, providing practical insight into this form of governance and its function. This book should be on the shelf of any professional or student interested in global governance, public–private partnerships, or public management.

This book is the result of the workshop “Deception, Fraud, and Trust in Agent Societies”, held in Barcelona on June 4, 2000 as part of the Autonomous Agents 2000 Conference, and organized by Rino Falcone, Munindar Singh, and Yao-Hua Tan. The aim of the workshop was to bring together researchers from di?- ent ?elds (Arti?cial Intelligence, Multi-Agent Systems, Cognitive Science, Game Theory, and Social and Organizational Sciences) that could contribute to a b- ter understanding of trust and deception in agent societies. The workshop scope included theoretical results as well as their applications in human-computer - teraction and electronic commerce. This book includes the revised and extended versions of the works presented at the workshop, incorporating many points that emerged in our discussions, as well as invited papers from experts in the ?eld, which in our view allows a complete coverage of all relevant issues. We gratefully acknowledge the ?nancial support from the Italian National Research Council - Institute for Cognitive S- ence and Technology and the ALFEBIITE European Project, contract number IST-1999-10298. We would like to express our gratitude to Cristiano Castelfranchi for his stimulating and valuable comments and suggestions both for the organization of the workshop and for the preparation of this book.