“Distressingly smart, wickedly sly, and side-clutchingly hilarious.” —Vanessa Chan, author of The Storm We Made “If you want a book that perfectly evokes millennial sexual politics under late-stage capitalism, and in which all of us—gay, straight, cis, and trans alike—are read for absolute filth, then look no further than Trust and Safety.” —Rafael Frumkin, author of Confidence and Bugsy A wry yet tenderhearted novel about a couple who attempt to buy their way into a “wild and precious” existence in the Hudson Valley, where they quickly become entangled with a queer couple living the dream analog life Newlywed Rosie has grown disenchanted with NYC. Inspired by Instagram ads, she starts thirsting for a rural life upstate—one full of beauty and authenticity. She just needs to convince her tech-bro husband, Jordan, of her vision for the future. Willing to do anything for Rosie’s happiness, Jordan signs on, and they offer—well above asking price—on a beautiful, historic fixer-upper in the Hudson Valley. But when Jordan suddenly loses his job, the couple is forced to rent out the property’s dilapidated outbuilding. There’s no heat, it’s overrun with mold, and nothing works. Enter Dylan and Lark: an incredibly attractive and handy queer couple who offer to rent the outbuilding and help Rosie and Jordan with repairs. They also happen to be living the life Rosie had envisioned for herself: hand-built furniture, herbal tinctures, guinea hens, and hand-dyed linens. Rosie grows increasingly infatuated with their new tenants, especially with model-esque, charismatic Dylan—to Jordan’s increasing distress. Whip-smart and wickedly funny, Trust and Safety examines questions of authenticity, betrayal, belonging, and entitlement, while poking fun at contemporary fear of the “gay agenda.”

Streamline your organization's communication for happier employees, clients and customers, with this powerful and practical methodology featuring insight from experts Simon Sinek and Brené Brown. As the title suggests, Influential Internal Communication proves just how influential internal communications (IC) is, and the measurable impact it has on an organization's growth. For many organizations, IC often slips down the list of priorities when there are high pressure, high stakes business situations to cope with. This causes a sense of chaos and confusion within the organization that will - eventually - permeate to external customers and clients. Influential Internal Communication presents a clear, adaptable methodology that will help readers understand, diagnose and fix their own communication challenges, thereby transforming the chaos into calm. Backed up with data and statistics from industry reports on workplace culture, Influential Internal Communication is based on The Field Model and draws on research with CEO's, some of the best insights into people, organisations and chaos. The theory is backed up with real world case studies, showing how chaos can impact a range of organizations of varying size and industry. Written by the 2020 President of the Chartered Institute of Public Relations (CIPR), Influential Internal Communication will streamline any organization's IC practices, and help to drive engagement, efficiency and profit across the board.

The second edition of a bestseller, Safety Differently: Human Factors for a New Era is a complete update of Ten Questions About Human Error: A New View of Human Factors and System Safety. Today, the unrelenting pace of technology change and growth of complexity calls for a different kind of safety thinking. Automation and new technologies have resu

The New York Times bestseller by the acclaimed, bestselling author of Start With Why and Together is Better. Now with an expanded chapter and appendix on leading millennials, based on Simon Sinek's viral video "Millenials in the workplace" (150+ million views). Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled. This is not a crazy, idealized notion. Today, in many successful organizations, great leaders create environments in which people naturally work together to do remarkable things. In his work with organizations around the world, Simon Sinek noticed that some teams trust each other so deeply that they would literally put their lives on the line for each other. Other teams, no matter what incentives are offered, are doomed to infighting, fragmentation and failure. Why? The answer became clear during a conversation with a Marine Corps general. "Officers eat last," he said. Sinek watched as the most junior Marines ate first while the most senior Marines took their place at the back of the line. What's symbolic in the chow hall is deadly serious on the battlefield: Great leaders sacrifice their own comfort--even their own survival--for the good of those in their care. Too many workplaces are driven by cynicism, paranoia, and self-interest. But the best ones foster trust and cooperation because their leaders build what Sinek calls a "Circle of Safety" that separates the security inside the team from the challenges outside. Sinek illustrates his ideas with fascinating true stories that range from the military to big business, from government to investment banking.

A just culture is a culture of trust, learning and accountability. It is particularly important when an incident has occurred; when something has gone wrong. How do you respond to the people involved? What do you do to minimize the negative impact, and maximize learning? This third edition of Sidney Dekker’s extremely successful Just Culture offers new material on restorative justice and ideas about why your people may be breaking rules. Supported by extensive case material, you will learn about safety reporting and honest disclosure, about retributive just culture and about the criminalization of human error. Some suspect a just culture means letting people off the hook. Yet they believe they need to remain able to hold people accountable for undesirable performance. In this new edition, Dekker asks you to look at 'accountability' in different ways. One is by asking which rule was broken, who did it, whether that behavior crossed some line, and what the appropriate consequences should be. In this retributive sense, an 'account' is something you get people to pay, or settle. But who will draw that line? And is the process fair? Another way to approach accountability after an incident is to ask who was hurt. To ask what their needs are. And to explore whose obligation it is to meet those needs. People involved in causing the incident may well want to participate in meeting those needs. In this restorative sense, an 'account' is something you get people to tell, and others to listen to. Learn to look at accountability in different ways and your impact on restoring trust, learning and a sense of humanity in your organization could be enormous.

Smallholder farmers cultivating in West African cities often lack access to irrigation water and may use wastewater to irrigate their fields, particularly in the dry season. Wastewater contaminates vegetables with pathogens so that local consumers are likely to be exposed to health risks. Market data on consumers' actual payments for safety improved (= pathogen reduced) vegetables are not available in West Africa as vegetables differing in safety levels are sold, due to an information deficit on the consumers' side, at a uniform market price. Certification and repeated purchase experience may reduce these information deficits. For both market signals to be effective, trust is required. This book analyses the role of trust in explaining consumers' maximum willingness to pay (WTP) for safe and certified safe food in a Hicksian framework. This theory is tested using household data (n = 2,662) generated from contingent valuation surveys undertaken in Tamale, Ouagadougou, Bamenda and Bamako. The findings show that local consumers are willing to pay substantially higher prices (+40\% to +160\%) for certified safe vegetables. They further suggest that trust in farmers and traders reduces WTP and trust in certifying institutions increases WTP for certified safe vegetables. Most WTPs were found to be construct valid. They are therefore taken as trustworthy expressions of consumers' preferences for safety improved vegetables. These results stress the need to introduce vegetable certification in West African cities.

Next Generation Safety Leadership illustrates practical applications that bring theory to life through case studies and stories from the author's years of experience in high-risk industries. The book provides safety leaders and their organisations with a compelling case for change. A key predictor of safety performance is trust, and its associated components of integrity, ability and benevolence (care). The next generation of safety leaders will take the profession forward by creating trust and psychological safety. The book provides safety leaders with actionable goals to enable positive change and translates academic languages into practical applications. It leaves the reader with a clear strategy to move forward in developing a safety plan and utilizes stories, humor, and case studies set in high-risk industries. Written primarily for the safety community and can be used to influence day to day safety operations in high-risk organisations.