This book contains stories and insights from seasoned practitioners on how to live and lead with authenticity.

One Simple Question Can Determine Your Company's Future. Do You Know the Answer? The Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad. Measure NPS and benchmark performance against world-class standards. Quantify the economic value generated by customer word of mouth. Assign accountability for improving customer relationships. Identify core customers and set priorities for strategic investments. Move customers beyond mere satisfaction to true loyalty. Create communities of passionate advocates that stimulate innovation and growth. Practical and compelling, The Ultimate Question will help you solve your organization's growth dilemma.

本书向您介绍了投资分析与组合管理。

Written by noted experts in the field sharing extensive academic and industrial experience, this thoroughly updated Second Edition covers commonly used and new suspended and attached growth reactors. The authors discuss combined carbon and ammonia oxidation, activated sludge, biological nutrient removal, aerobic digestion, anaerobic processes, lagoons, trickling filters, rotating biological contactors, fluidized beds, and biologically aerated filters. They integrate the principles of biochemical processes with applications in the real world-communicating approaches to the conception, design, operation, and optimization of biochemical unit operations in a comprehensive yet lucid manner.

By enabling the storage and transfer of purchasing power, money facilitates economic transactions and coordinates economic activity. But what is money? How is it generated? Distributed? How does money acquire value and that value change? How does money impact the economy, society? This book explores money as a system of "tokens" that represent the purchasing power of individual agents. It looks at how money developed from debt/credit relationships, barter and coins into a system of gold-backed currencies and bank credit and on to the present system of fiat money, bank credit, near-money and, more recently, digital currencies. The author successively examines how the money circuit has changed over the last 50 years, a period of stagnant wages, increased household borrowing and growing economic complexity, and argues for a new theory of economies as complex systems, coordinated by a banking and financial system. Money: What It Is, How It’s Created, Who Gets It and Why It Matters will be of interest to students of economics and finance theory and anyone wanting a more complete understanding of monetary theory, economics, money and banking.