Details the best methods to achieve consistently outstanding productivity solving technical problems. Includes symptom acquisition and reproduction, damage control, general maintenance techniques, divide and conquer techniques, testing methods, solving intermittents, bottleneck analysis. Guides the reader in achieving and maintaining the proper mental state for productive troubleshooting. Includes tips on career optimization through effective troubleshooting. An entire chapter is devoted to troubleshooting computers and networks, and another chapter is devoted to troubleshooting software.

Ready to earn your fix-it PhD? Then it's time to read The Art Of Troubleshooting. Combining theory and practice, you'll gain insight into the principles that underlie the diagnosis and repair of all machines. Explore the entire ecosystem of fixing things, including economics, psychology, and preventing future malfunctions by learning from current ones. Extremely practical too, you'll benefit from an entire section devoted to the bread-and-butter strategies that get you from "broken" to "fixed" in the shortest time possible. Finally, The Art Of Troubleshooting focuses on you. Understand the mindset and behaviors that can make anyone a truly powerful master of repair. Whether at home or at work, be the hero and save the day by getting things running again!

This new edition provides major revisions to a text that is suitable for the introduction to biomedical engineering technology course offered in a number of technical institutes and colleges in Canada and the US. Each chapter has been thoroughly updated with new photos and illustrations which depict the most modern equipment available in medical technology. This third edition includes new problem sets and examples, detailed block diagrams and schematics and new chapters on device technologies and information technology.

This updated fourth edition provides current information on devices and is divided into diagnostic and treatment sections. Devices are described with the theory of operation and relevant anatomical and physiological considerations. Aspects of BMET work including test equipment, standards, and information technology are also discussed. The text covers a wide variety of diagnostic and treatment devices currently used in hospitals that students will likely encounter in their career. Principles of operation and examples of use are provided. This book is unique in that it is written by an experienced biomed tech with 30 years’ experience in hospitals rather than by engineers with little frontline experience. It is also unique in that it provides ancillary materials on the web and is the only guide divided into diagnostic and treatment device sections. This new edition also includes two new chapters on computers, information technology, and networking as well as health technology management. From the previous edition: "The book presents a comfortable balance between clinical applications, basic technical information, and various pictures of medical technologies one will encounter in the field. Additionally, related anatomy and physiology principles and essential technical terms are a nice complement to the technologies presented. The everyday duties and responsibilities of a biomed are captured by the various ‘true-to-life’ scenarios introduced throughout the book." —Joey Jones, Madisonville Community College, Kentucky, USA This book is intended for students in biomedical engineering technology and healthcare technology management (BMET/HTM) programs as well as biomedical engineering students. Field service representatives, medical device designers, and medical device sales representatives will also find it useful.

All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both “soft” personal skills and “hard” technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology–and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you’ll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You’ll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! • Clear introductions describe the big ideas and show how they fit with what you’ve already learned • Specific chapter objectives tell you exactly what you need to learn • Key Terms lists help you identify important terms and a complete Glossary helps you understand them • Author’s Notes and On The Side features help you go deeper into the topic if you want to • Chapter Review tools and activities help you make sure you’ve learned the material Exclusive Mind Mapping activities! • Organize important ideas visually–in your mind, in your words • Learn more, remember more • Understand how different ideas fit together

Network Maintenance and Troubleshooting Guide Field-Tested Solutions for Everyday Problems, Second Edition Neal Allen The 100% practical, real-world guide to anticipating, finding, and solving network problems—fast! Real-life networks don’t always behave “by the book.” Troubleshooting them requires practical intuition that normally comes only with experience. In this book, Fluke Networks’ Neal Allen brings together all that hard-won, hands-on insight: everything you need to discover what’s really happening in your network, so you can anticipate and fix problems before users even notice them. Writing for network technicians and administrators at all levels, Allen presents an approach to troubleshooting that has been proven in networks of all kinds, no matter how complex. He introduces indispensable triage and troubleshooting techniques for everything from copper and fiber cabling to IPv6, and presents unparalleled guidance on identifying and resolving problems at the MAC Layer. He illustrates his advice with diagrams, tables, and screen captures from Fluke Networks’ market-leading instruments. Throughout this book, Allen also offers practical summaries of each of today’s core networking technologies, making it an ideal complement to any network certification study guide. Coverage includes Using the OSI model to more efficiently troubleshoot networks layer by layer Copper and fiber-optic cabling: theory, operation, and troubleshooting Media Access Control (MAC) Layer: Ethernet theory and operation Identifying and resolving problems related to IPv4 and IPv6 protocols Preventing problems before they occur Discovering device behavior Troubleshooting switches Using a protocol analyzer more successfully Creating network documentation that helps you more efficiently prevent and resolve problems Road tested by thousands of Fluke Networks customers, this book’s first edition became the best-kept secret resource for sysadmins, netadmins, and support technicians fortunate enough to discover it. Now, Allen has thoroughly updated his classic for today’s networks. If you’re responsible for maintaining one of those networks, you’ll find this new Second Edition even more indispensable. Neal Allen is a senior staff engineer in the Fluke Networks’ Technical Assistance Center (TAC) focusing on escalated problems. He has been involved in designing, installing, and troubleshooting networks for nearly 20 years. Allen has served on Interop’s trade show Network Operations Center (NOC) team since 1993, troubleshooting show-floor problems at the Las Vegas and Atlanta Interop trade shows, and helped support and troubleshoot the network for the 1996 Atlanta Olympic Games. His responsibilities currently include product feature specification and beta testing, remote and onsite problem solving, and providing training and sales support worldwide. informit.com/aw Cover design by Louisa Adair Cover photography from Image Source / Getty Images