"The Department of Human Services (DHS) and Minnesota IT Services (MNIT) share a vision for transformation of service delivery: Service Delivery Transformation reinvents human services delivery by responding to the needs of people, Tribes, and counties to create a better, easier experience for everyone. DHS and MNIT decided to pursue a full transformation of service delivery to better meet the needs of Minnesotans and to create a model that centers on people instead of programs. The people who apply for and receive services, and the county and Tribal workers who provide services to communities, are the focus of our transformation work. Addressing people's needs and challenges is the driver of all Service Delivery Transformation (SDT) efforts. To address these needs and challenges, or "pain points," SDT aims to change outdated processes, improve service delivery and outcomes, and expand external data and visualizations to increase transparency. This shift enables DHS and its partners to think holistically about the services DHS provides. It also aligns people, processes, and technology to support families' and individuals' unique needs."--Page 5.

The traditional lines of demarcation between service providers and service users are shifting. Professionals in managed service organizations are working to incorporate the voices of service users into their missions and the way they function, and service users, with growing access to knowledge, have taken on the semblances of professional expertise. Additionally, the human services environment has been transformed by administrative imperatives. The drive toward greater efficiency and accountability has weakened the bond between users and providers. Reimagining the Human Service Relationship is informed by the premise that the helping relationship should be seen as developing in the interactive space between those who provide human services and those who receive them. The contributors to this volume redefine the contours, roles, institutional divisions, means, and aims of providing and receiving services in a range of settings, including child welfare, addiction treatment, social enterprise, doctoring, mental health, and palliative care. Though they advocate an experience-near approach, they remain sensitive to the ambiguities and competing rationalities of the service relationship. Taken together, these chapters reimagine the service relationship by making visible the working relevancies of service delivery.

This unique self-instructional text involves students in the learning process and helps them develop and apply the skills needed for working with people. It presents comprehensive coverage of major practice areas - brokering, consumer advocacy, mobilizing, interviewing, case management, relationship building, and assessment. Encouraging students to view people in a positive way with the ability to change, the fourth edition contains a new chapter on managing the transition to new service delivery systems, updated material on clinical methods, revised material on policy practice, and updated cases that reflect a stronger emphasis on diversity.

The government reform expert and acclaimed author of The Solution Revolution presents a roadmap for navigating the digital government era. In October 2013, HealthCare.gov went live—and promptly crashed. Poor website design was getting in the way of government operations, and the need for digital excellence in public institutions was suddenly crystal clear. Hundreds of the tech industry’s best and brightest dedicated themselves to redesigning the government’s industrial-era frameworks as fully digital systems. But to take Washington into the 21st century, we have to start by imagining a new kind of government. Imagine prison systems that use digital technology to return nonviolent offenders promptly and securely into society. Imagine a veteran’s health care system built around delivering a personalized customer experience for every Vet. We now have the digital tools—such as cloud computing, mobile devices, and analytics—to stage a real transformation. Delivering on Digital provides the handbook to make it happen. A leading authority on government reform, William D. Eggers knows how we can use tech-savvy teams, strong leadership, and innovative practices to reduce the risks and truly achieve a digitally transformed government.

A critical challenge has emerged— how to make sense of life experiences in the realm of learning. This conundrum is particularly pronounced in the domains of social work and human services education. The call for a paradigm shift is urgent, as the theory of transformational learning contends that hands-on experiences are paramount in the educational landscape. Experiential learning stands as a powerful, proven approach that elevates education by fostering student reflection, critical thinking, service, engagement, and problem-solving. However, the realization of a high-quality experiential or service-learning experience necessitates meticulous planning and intention. It is this critical need that Transformational Learning in Social Work and Human Services Education seeks to address, providing a comprehensive Experiential-Learning Guide filled with pre-planning logistics, resources, and evaluation tools essential for crafting impactful experiential-learning events. Designed for the discerning academic scholar, this book beckons educators and administrators passionate about transformational, experiential, and service learning. Its scope reaches beyond disciplines, offering practical insights for integrating experiential learning into any course. Social Work, Human Service, and Non-Profit Administrators will find invaluable guidance on employing transformational leadership to fortify their programs. The book delves into transformative theory, leadership methodologies, models for experiential and transformational learning, and the nuts and bolts of designing immersive courses. From global experiential learning with a social justice lens to fostering partnerships for community restoration, the book navigates a vast sea of topics, leaving no stone unturned in the quest for educational excellence. Step into the realm of academic transformation and unlock the full potential of experiential learning.

The authors explain in detail how to measure and assess programs with special emphasis on the various types of outcome measures, including numeric accounts, standardized measures, level of functioning scales, and client satisfaction. As a special feature, the authors include a detailed case study with exercises to illustrate the book's concepts.

The authors have assembled some of the finest minds in the field of supervision studies to produce Supervision as Collaboration in the Human Services. Key aspects of a learning organization and the process of organizational learning are explored across the various human services (social, mental health, health, and aging), making this an essential core text for graduate and undergraduate students of social work and counselling, as well as for human services supervisors and practitioners.