Towards Outstanding is an essential guide for health and social care services that are regulated by the Care Quality Commission. Written by a senior CQC inspector, it shows how a mindset of getting the basics right then applying context-specific finishing touches can allow any service to drive improvement and move towards an 'Outstanding' rating. The author also explores why, in addition to other patient and organisational benefits, good care is cheaper to provide than poor care. Structuring her advice around the 'five questions' that CQC inspectors use (are services safe, effective, caring, responsive and well-led?), she draws on personal vignettes to paint a picture of a service where trust, positivity, a shared vision and a commitment to continuous improvement allow staff to generate new ideas, reflect on best practice, raise concerns where necessary and keep the patient at the centre of all activity.

More than simply a vital collection development tool, this book can help librarians help young adults grow into the kind of independent readers and thinkers who will flourish at college.

In an era when schools and teachers often seem to operate at one hundred miles an hour, Teaching Backwards offers a more reflective and measured approach to teaching and learning. Where many teachers focus on delivering content in a linear fashion, those who teach backwards start with the end in mind. This means that they know in advance what levels of knowledge, attitude, skills and habits they expect their learners to achieve, they define and demystify ambitious goals, and they establish their students' starting points before they start to plan and teach. Teaching Backwards ensures that learners consistently make great progress over time, and offers a practical, hands-on manual for teachers to further develop their attitudes, skills and habits of excellence both for themselves and for their learners. This book is the follow-up to the best-selling Outstanding Teaching: Engaging Learners. It is based on the analysis of thousands of hours of primary and secondary lessons, part of Osiris Education's Outstanding Teaching Intervention programme over the last seven years.

This book is a life balance guide for student activists.

High Impact Hiring Is your essential Step-by-Step Guide to conducting interviews that get results and eliminate costly hiring mistakes. This book will show you how easy it is to: Uncover an often overlooked set of competencies that are responsible for almost all job failures; Build a job-related interview that gets you solid, reliable information about a job candidate's skills; Use the Response Pyramid and SAFE techniques to learn about a candidate's strengths and weaknesses. High Impact Hiring is clear and easy to follow. It's loaded with practical examples and expert advice.

Thinking strategically is what separates managers and leaders. Learn the fundamentals about how to create winning strategy and lead your team to deliver it. From understanding what strategy can do for you, through to creating a strategy and engaging others with strategy, this book offers practical guidance and expert tips. It is peppered with punchy, memorable examples from real leaders winning (and losing) with real world strategies. It can be read as a whole or you can dip into the easy-to-read, bite-size sections as and when you need to deal with a particular issue. The structure has been specially designed to make sections quick and easy to use – you’ll find yourself referring back to them again and again.