Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This new reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety and health programs. The text also focuses on the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management. For each of these topics, the key principles are identified and described, and the quality principles are adapted to safety.

This work includes a thorough treatment of the roles of our organiztional culture and leadership that provide the seedbed for quality work life. The values encapsulated in the organizational value structure will determine the way operations are conducted. The operational conditions deal with the creation of a safe, heathy and motivating environment. Management is fast becoming of vital importance in all industries but particularly in mining and manufacturing. Quality of work life is not the sole responsibility of an organization and its management structures. The individual must accept part of the responsibility. This book provides extensive guidance on issues such as preparation to deal with change through the development of transformational intelligence, self-management skills and personal financial management. This book is the among the first in South Africa and one of few in the world to provide a holistic overview of the creation, development and maintenance of quality of work life (QWLO) in organizations.

Using an interdisciplinary approach, this book presents a wide range of methods and specific criteria for assessing hazard and exposure in the workplace environment, offering ways to reduce these hazards. This text provides coverage of basic risk factors, law-based protection of labor, shaping conditions of occupational safety and ergonomics, psychophysical capabilities of humans in the working environment, and more.

Internal auditing is an essential tool for managing compliance, and for initiating and driving continual improvement in any organization’s systematic HSEQ performance. Health and Safety, Environment and Quality Audits includes the latest health and safety, environmental and quality management system standards – ISO 9001, ISO 14001 and ISO 45001. It delivers a powerful and proven approach to risk-based auditing of business-critical risk areas using ISO, or your own management systems. It connects the ‘PDCA’ approach to implementing management systems with auditing by focusing on the organization’s context and the needs and expectations of interested parties. The novel approach leads HSEQ practitioners and senior and line managers alike to concentrate on the most significant risks to their objectives, and provides a step-by-step route through The Audit AdventureTM to provide a high-level, future-focused audit opinion. The whole approach is aligned to the international standard guidance for auditing management systems (ISO 19011). This unique guide to HSEQ and operations integrity auditing has become the standard work in the field over three editions whilst securing bestseller status in Australasia, Europe, North America and South Africa. It is essential reading for senior managers and auditors alike – it remains the ‘go to’ title for those who aspire to drive a prosperous and thriving business based on world-class HSEQ management and performance.

The costs of failure to manage health and safety successfully are high. This manual was prepared by HSE's Accident Prevention Advisory Unit as a practical guide for directors, managers and health and safety professionals intent on improving health and safety performance. The advice given here will be increasingly used by HSE inspectors as a basis for testing the performance of organizations against the general duties of the Health and Safety at Work etc Act 1974.

Federal regulatory agencies have embraced Hazard Analysis Critical Control Point (HACCP) as the most effective method to offer farm-to-table food safety and quality in the United States-but it is important to look beyond HACCP. The ASQ Certified Food Safety and Quality Auditor (CFSQA) Handbook serves as a baseline of knowledge for auditors of food safety and quality systems that covers other aspects of food production, including preventive controls. This handbook assists certification candidates in preparing for the ASQ Certified Food Safety and Quality Auditor (CFSQA) examination. Its chapters cover the HACCP audit and auditor, preventive principles, and quality assurance analytical tools. The updated fourth edition also includes: The history of primitive and modern food preservation methods, including the introduction of HACCP methods The evolution of prerequisite programs, such as chemical and microbiological controls The importance of other food system support programs, such as product traceability and recall, facility design, and environmental control and monitoring Preliminary tasks for developing a HACCP plan About the Division The mission of the ASQ Food, Drug, and Cosmetic Division is to achieve increased customer satisfaction and continuous improvement by identifying, communicating, and promoting knowledge and the use of management concepts, technologies, and regulations as they relate to quality principles in all functional areas of the food, drug, and cosmetic industries. The Division holds conferences, confers awards annually, awards scholarships, and provides training and networking opportunities for participants in these industries.