To Queue Or Not To Queue: Equilibrium Behavior in Queueing Systems focuses on the highly interesting, practical viewpoint of customer behavior and its effect on the performance of the queueing system. The book's objectives are threefold: (1) It is a comprehensive survey of the literature on equilibrium behavior of customers and servers in queueing systems. The literature is rich and considerable, but lacks continuity. This book will provide the needed continuity and cover some issues that have not been adequately treated. (2) In addition, it will examine the known results of the field, classify them and identify where and how they relate to each other. (3) And finally, it seeks to fill a number of the gaps in the literature with new results while explicitly outlining open problems in other areas. With this book, it is the authors' paramount purpose is to motivate further research and to help researchers identify new and interesting open problems.

This classic work, now available in paperback, concentrates on the basic models of queueing theory. It has a dual aim: to describe relevant mathematical techniques and to analyse the single server queue and its most important variants.

Waiting in lines is a staple of everyday human life. Without really noticing, we are doing it when we go to buy a ticket at a movie theater, stop at a bank to make an account withdrawal, or proceed to checkout a purchase from one of our favorite department stores. Oftentimes, waiting lines are due to overcrowded, overfilling, or congestion; any time there is more customer demand for a service than can be provided, a waiting line forms. Queuing systems is a term used to describe the methods and techniques most ideal for measuring the probability and statistics of a wide variety of waiting line models. This book provides an introduction to basic queuing systems, such as M/M/1 and its variants, as well as newer concepts like systems with priorities, networks of queues, and general service policies. Numerical examples are presented to guide readers into thinking about practical real-world applications, and students and researchers will be able to apply the methods learned to designing queuing systems that extend beyond the classroom. Very little has been published in the area of queuing systems, and this volume will appeal to graduate-level students, researchers, and practitioners in the areas of management science, applied mathematics, engineering, computer science, and statistics.

The definitive guide to queueing theory and its practical applications—features numerous real-world examples of scientific, engineering, and business applications Thoroughly updated and expanded to reflect the latest developments in the field, Fundamentals of Queueing Theory, Fifth Edition presents the statistical principles and processes involved in the analysis of the probabilistic nature of queues. Rather than focus narrowly on a particular application area, the authors illustrate the theory in practice across a range of fields, from computer science and various engineering disciplines to business and operations research. Critically, the text also provides a numerical approach to understanding and making estimations with queueing theory and provides comprehensive coverage of both simple and advanced queueing models. As with all preceding editions, this latest update of the classic text features a unique blend of the theoretical and timely real-world applications. The introductory section has been reorganized with expanded coverage of qualitative/non-mathematical approaches to queueing theory, including a high-level description of queues in everyday life. New sections on non-stationary fluid queues, fairness in queueing, and Little’s Law have been added, as has expanded coverage of stochastic processes, including the Poisson process and Markov chains. • Each chapter provides a self-contained presentation of key concepts and formulas, to allow readers to focus independently on topics relevant to their interests • A summary table at the end of the book outlines the queues that have been discussed and the types of results that have been obtained for each queue • Examples from a range of disciplines highlight practical issues often encountered when applying the theory to real-world problems • A companion website features QtsPlus, an Excel-based software platform that provides computer-based solutions for most queueing models presented in the book. Featuring chapter-end exercises and problems—all of which have been classroom-tested and refined by the authors in advanced undergraduate and graduate-level courses—Fundamentals of Queueing Theory, Fifth Edition is an ideal textbook for courses in applied mathematics, queueing theory, probability and statistics, and stochastic processes. This book is also a valuable reference for practitioners in applied mathematics, operations research, engineering, and industrial engineering.

Queueing is an aspect of modern life that we encounter at every step in our daily activities. Whether it happens at the checkout counter in the supermarket or in accessing the Internet, the basic phenomenon of queueing arises whenever a shared facility needs to be accessed for service by a ]arge number of jobs or customers. The study of queueing is important as it gravides both a theoretical background to the kind of service that we may expect from such a facility and the way in which the facility itself may be designed to provide some specified grade of service to its customers. Our study of queueing was basically motivated by its use in the study of communication systems and computer networks. The various computers, routers and switches in such a network may be modelled as individual queues. The whole system may itself be modelled as a queueing network providing the required service to the messages, packets or cells that need to be carried. Application of queueing theory provides the theoretical framework for the design and study of such networks. The purpose of this book is to support a course on queueing systems at the senior undergraduate or graduate Ievels. Such a course would then provide the theoretical background on which a subsequent course on the performance modeHing and analysis of computer networks may be based.

Understand the Strategic Behavior in Queueing SystemsRational Queueing provides one of the first unified accounts of the dynamic aspects involved in the strategic behavior in queues. It explores the performance of queueing systems where multiple agents, such as customers, servers, and central managers, all act but often in a noncooperative manner.T