The premier guide to combining verbal and nonverbal communication to gain confidence, establish credibility and make lasting impressions Yes—a small word, but the key to opening doors both professional and personal. The power of The Yes Factor gets you the job, the promotion, or the second date. But getting a "yes" can be tricky. Tonya Reiman explains how communication works—what the words you speak actually say about you, and how the perfect pitch can help you achieve your goals, convince your boss or client you should get the account, give a killer presentation, or win control of the remote (without ticking off your spouse!). Combining verbal and nonverbal tricks—identifying types of communicators, recognizing subconscious motivations, and adopting covert communication techniques-The Yes Factor is a simple approach to influencing and framing communication so that your message resounds clearly, ensuring that your ideas are implemented effectively and that you present your best possible self. A leading body language expert and Fox News contributor, Reiman's accessible prose, firsthand anecdotes, step-by-step advice, sidebars, diagrams, and short quizzes make The Yes Factor the ultimate how-to for exuding confidence, establishing authority, gaining credibility, and making the lasting impression that will get you a "yes" everytime. Watch a Video

NEW YORK TIMES BESTSELLER • The true story of an ordinary mail carrier whose approach to work and life has the power to transform the everyday into the extraordinary—now in an updated twentieth-anniversary edition “This beloved business classic has inspired millions of people over the years, and today Mark Sanborn’s transformative insights are more timely and necessary than ever.”—Jon Gordon, author of The Energy Bus and co-author of The Coffee Bean Meet Fred. In this timeless and powerful book, Mark Sanborn, member of the Speaker Hall of Fame, recounts the true story of Fred, an ordinary USPS carrier who introduced himself one day shortly after Sanborn had moved to a new home in Denver. Fred, however, was no average mailman. As Sanborn came to discover, Fred was the kind of worker who exemplifies everything “right” with customer service. Did people want packages left on the porch or prefer a notice to pick them up at the post office? Fred made sure he knew the answer. When another delivery service left a package at the wrong house, Fred shepherded it safely to the intended recipient. Others might have seen delivering mail as routine work, but Fred seized the chance to find meaning in the mundane, competing with himself every day to find opportunities to make his customers smile. We’ve all encountered people like Fred. In this deeply inspiring book, Sanborn illuminates the four basic principles anyone can use to bring fresh energy and creativity to our work and life: how to make a tangible difference every day, build stronger relationships, create real value for others without spending a penny, and constantly reinvent yourself. In this updated edition, Sanborn speaks to the seismic changes that have transformed the world of work in recent years—with employees increasingly hungry for purpose in their jobs—and outlines the book’s fresh applications. By following his principles, you, too, can find more excitement, fulfillment, and success in your career—and in your life.

From the #1 New York Times bestselling author of Vince Flynn Bright, young, and ambitious, Quinn Barry desperately wants to be an FBI agent, even as she programs databases in the basement of the J. Edgar Hoover Building. But Quinn's career -- and her life -- are about to change wildly. Testing a new program, Quinn's computer savvy turns up a mysterious DNA link among five gruesome murders. A link that the old FBI system had been carefully programmed to miss. A link that nearly costs Quinn her job, and soon, her life...Pitted against a conspiracy of unimaginable proportions, Quinn will match wits against powerful government forces that will use any means necessary to keep their dirty secrets hidden -- secrets that will land her in the clutches of a sadistic, brilliant madman who holds the key to it all.

A new adult romance from Entangled's Embrace imprint... Sometimes all a girl needs is a little practice... It's been twelve months, three days, and eleven hours since accounting student Scarlett Logan made it past a second date. A pitcher of mojitos in hand, she employs her supreme graphing skills to narrow things down to one horrifying explanation. Kissing. Clearly someone needs to teach her how to kiss properly. Like, say, her best friend and roomie, Finn Mackenzie. He's safe, he's convenient, and yeah, maybe just a little gorgeous. Finn knows exactly why Scarlett's boyfriends are disappearing quickly. Him. Not a single guy she's brought home is nearly good enough. And he'll be damned if he lets some loser give her "kissing lessons." No. He'll do the honors, thank you very much. The moment their lips touch, though, everything turns upside down. But Scarlett deserves the one thing Finn can't give her. And if he doesn't put an end to the sexy little shenanigans, he'll teach Scarlett the hardest lesson of all...heartbreak.

Liv just wants her best friend Bex to find love. Bex just wants to stay in bed with Outlander. With 40 just around the corner, divorced single mom Bex is too busy being a chauffeur for her teenage daughter to bother swiping for dates. Her best friend Liv, who is married to the supposedly perfect man, swoops in from London on a mission to get Bex out of her own bed and in to someone else's. Liv pushes Bex into a week-long whirlwind of dates, awkward kisses and missed connections. What could possibly go wrong when Bex agrees to Liv's harebrained scheme of saying Yes to every possible suitor? And why is Liv so intent on fixing Bex's love life, or lack thereof? Just what do you find out when all of your no's turn into The Yes Factor?