After being stabbed in an alley, former Marine Kera Watson is brought back from death by a supernatural warrior and transformed into one of the Crows, a group of women assassins loyal to a Norse goddess.

The New York Times bestselling author’s “trademark blend of action, earthy humor, magic, and romance is on full display” in her Call of Crows series debut (Publishers Weekly). Kera Watson never expected to face death behind a Los Angeles coffee shop. Not after surviving two tours lugging an M16 around the Middle East. If it wasn’t for her hot Viking customer showing up too late to help, nobody would even see her die. In uncountable years of service to the Allfather Odin, Ludvig “Vig” Rundstrom has never seen anyone kick ass with quite as much style as Kera. He knows one way to save her life—but she might not like it. Signing up with the Crows will get Kera a new set of battle buddies: cackling, gossiping, squabbling, party-hearty women. With wings. So not the Marines. But Vig can’t give up on someone as special as Kera. With a storm of oh-crap magic speeding straight for L.A., survival will depend on combining their strengths: Kera’s discipline, Vig’s loyalty . . . and the Crows’ sheer love of battle. Boy, are they in trouble. “Everything you could wish for in a paranormal romance and more. If you enjoy outrageous scenarios, witty banter, and hilariously over the top characters then look no further than Shelly Laurenston’s Call of the Crows series.”—Smexy Books Praise for Shelly Laurenston’s novels “Wild, crazy, humorous, and snarky.”—Heroes and Heartbreakers “Fast-paced action and smoking hot love scenes.”—RT Book Reviews, TOP PICK

What would you do if you were a child growing up and suddenly learned you had superpowers? Coping with childhood is tough enough, but how can you fit in to the everyday "Normal" when thunder cracks with every strong emotion? The Unleashing starts your journey through The Teaching... and you won't be able to stop!

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

An exploration of how biblical prophecies are playing out on the world stage today.

"Everyone is capable of greatness ... sadly, not everybody finds it. Many peoples lives are ripped apart by self-doubt and destroyed by fear of failing. This results in never fully unleashing their true selves and always settling for second best in the job they apply for, the course of study they pursue, the person they ask out to coffee or to marry them! What makes it worse is that deep down they know they are capable of so much more ...and it tears them apart inside! If you are sick and tired of settling for second best or want to achieve the greatness you know is just there in front of you, then this book is for you!"--Back cover.

This book disrupts the way practitioners and academic scholars think about crowds, crowdsourcing, innovation, and new organizational forms in this emerging period of ubiquitous access to the internet. The authors argue that the current approach to crowdsourcing unnecessarily limits the crowd to offering ideas, locking out those of us with knowledge about a problem. They use data from 25 case studies of flash crowds — anonymous strangers answering online announcements to participate in a 7-10 day innovation challenge — half of whom were unleashed from the limitations of focusing on ideas. Yet, these crowds were able to develop new business models, new product lines, and offer useful solutions to global problems in fields as diverse as health care insurance, software development, and societal change. This book, which offers a theory of collective production of innovative solutions explaining the practices that the crowds organically followed, will revolutionize current assumptions about how innovation and crowdsourcing should be managed for commercial as well as societal purposes.