The real-world initiatives and straightforward advice in this collection will embolden technical services managers and administrators to demonstrate the value of their work to stakeholders throughout their organization.

CMH Pub. 10-22. By Alfred M. Beck, et al. Describes in detail the role of the Army Corps of Engineers in various military campaigns throughout North Africa and Italy, as well as in Western and Central Europe, from 1941 through 1944. L.C. card 84-11376. Item 345. Related Products: United States Army in World War 2: The Quartermaster Corps, Operations in War Against Japan is available here: https://bookstore.gpo.gov/products/sku/008-029-00047-4 United States Army and World War II: Set 5 of 7, The Technical Services, Pt. 2 (Corps of Engineers, Quartermaster, and Medical) -CDROM format is available here: https://bookstore.gpo.gov/products/sku/008-029-00434-8 United States Army and World War II: Set 4 of 7, The Technical Services, Pt. 1 (Chemical, Ordnance, Transportation, and Signal) CDROM format is available here: https://bookstore.gpo.gov/products/sku/008-029-00396-1 World War II resources collection can be found here: https://bookstore.gpo.gov/catalog/world-war-ii Other products by the U.S. Army, Center of Military History (CMH) can be found here: https://bookstore.gpo.gov/agency/1061

Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields—such as management, economics, leadership, and psychology—and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book’s broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.

Considers S. 3245, to authorize FY69 and FY70 appropriations for State Technical Service Act programs to promote industrial modernization and economic growth.

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