A practical guide to integrate Design Thinking and Lean Startup in the service era. "Pinheiro will inspire you to think differently about business, design, education, and - perhaps most importantly - the way you work every day." - Kerry Bodine, co-author of Outside In: The Power of Putting Customers at the Center of Your Business "In this book, Tenny offers some extremely valid and hard-hitting criticism regarding the ideals surrounding the dictate of building a Minimum Viable Product. Agreed on many fronts but I found his reinvention of these principles when applied to the service industry to be extremely insightful. The concept of a Minimum Valuable Service is unique, new and sets goals intended to deliver maximum value with measurable results.This is a must read for anyone in the global innovation economy." - Rick Rasmussen, NestGSV. International Business development. This book is a practical guide that explores how startup entrepreneurs and business leaders, who hold no Design degrees, can integrate Service Design into their development cycles in order to create sustainable, desirable and profitable new services. In the first part, Tenny explores the reasons why startups need to move away from the "make and sell" industrial logic we've been exploiting over the last century. To take its place he proposes a new service oriented mindset that carries the idea of "learn, use and remember" users' journeys. He also discusses the challenges our industrial society is facing and how the combination of design with a service oriented mentality can be key to help new and existent businesses make this shift. In the second part, he will take you on a journey through the MVS - Minimum Valuable Service - model. This model can seamlessly integrate Service Design into the Lean Startup or any Agile development cycle. It adds the human values needed to foster service innovations within the Lean's scientific approach. In this part of the book you will learn tools, methods and practices that will help you get your hands dirty with design. At some point every adventure requires a great guide, and this journey into the heart of the new is led impeccably by Tenny Pinheiro. Slyly sidestepping the pitfalls of the Lean Startup approach, he skillfully navigates us through to a deeper understanding of the forces shaping the evolving service economy. By trusting the wisdom of the many to help design the next phase of business, his approach taps into an inexhaustible source of creativity and innovation. The Service Startup is a trusty roadmap that you will long keep by your side. As Tenny might suggest: learn it, use it, and remember it. - Jamer Hunt, Parsons The New School for Design. Director for the graduate Program in Transdisciplinary Design. "I'll admit it: I enjoy seeing someone who knows their stuff re-assemble and improve on the work of an adjacent profession. Tenny calls out what's lacking in the Lean Startup approach, in the most thorough and insightful ways. In the spirit of iteration, he's taken an existing approach and improved on it. If only all criticism were this good. I enjoyed his delightfully nuanced views on the world of services - how they're perceived, experienced, and remembered - as well as his historical perspectives on the worlds of design, business and marketing. Opinionated but also well-informed, this is a pragmatic, human-centric take on designing and delivering services that I'd recommend to anyone whose work affects other people. - Chad Thornton, Experience Designer, Airbnb""

Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new products are launched. Eric Ries defines a startup as an organization dedicated to creating something new under conditions of extreme uncertainty. This is just as true for one person in a garage or a group of seasoned professionals in a Fortune 500 boardroom. What they have in common is a mission to penetrate that fog of uncertainty to discover a successful path to a sustainable business. The Lean Startup approach fosters companies that are both more capital efficient and that leverage human creativity more effectively. Inspired by lessons from lean manufacturing, it relies on “validated learning,” rapid scientific experimentation, as well as a number of counter-intuitive practices that shorten product development cycles, measure actual progress without resorting to vanity metrics, and learn what customers really want. It enables a company to shift directions with agility, altering plans inch by inch, minute by minute. Rather than wasting time creating elaborate business plans, The Lean Startup offers entrepreneurs—in companies of all sizes—a way to test their vision continuously, to adapt and adjust before it’s too late. Ries provides a scientific approach to creating and managing successful startups in a age when companies need to innovate more than ever.

Why, when, and how to start a new church service, encourage attendance, evaluate the service, and more.

"As the number of single-parent families and dual-income families grows, the need for quality child care grows along with it. This revised guide presents the latest trends, resources, and tools, along with sound advice from practicing child-care business owners to get them started on the path to success"--

The new world economy is tough on job security. Hordes of skilled, experienced, motivated workers are flooding the market, looking for work. And lots of merged and downsized companies now outsource the work that used to be done by permanent employees. The bright side? It’s prime time for the staffing profession. Detailing the hottest specialties in the staffing service industry—facilities staffing, industrial staffing, office/clerical staffing, temp staffing and temp-to-perm staffing—the experts at Entrepreneur provide everything eager entrepreneurs need to know to start their own staffing service. Covers: -Industry trends and opportunities -Identifying a specialty -How to establish the business—from securing licenses and financing to buying equipment and recruiting employees -Building a client base -Promoting and marketing the business -Managing day-to-day operations -Staying on top of finances Entrepreneurs also gain priceless insight from practicing entrepreneurs who reveal little-known tricks of the trade and common hazards to avoid. Aspiring business owners are given sample documents, worksheets, and other example materials to reference as they move their business forward. Specialties covered include: •Facilities staffing—placing employees in long-term or indefinite-length assignments •Industrial staffing—specializing in manual laborers, food handlers, cleaners, assemblers, drivers, tradespeople, machine operators, etc. •Office/clerical staffing—focusing on secretaries, receptionists, administrative assistants, word processing and data-entry operators, etc. •Temporary staffing—supplying client companies with workers on a short-term basis •Temp-to-perm staffing—offering clients a convenient way to try out temporary workers for permanent positions

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Tune, tweak, and change the popular Ubuntu Linux operating system! Ubuntu is a community developed, Linux-based operating system that is perfect for laptops, desktops, and servers, and is used by millions of people around the world. This book provides you with practical hacks and tips that are not readily available online, in FAQ files, or any other Ubuntu book on the market so that you can customize your Ubuntu system for your specific needs. Bridging the gap between introductory information and overly technical coverage, this unique resource presents complex hacks and ways to extend them. You'll feast on numerous tips, hints, and little-known secrets for getting the most out of your Ubuntu system. Coverage includes: Hacking the Installation Selecting a Distribution Selecting the Ubuntu Version The 10-Step Boot Configuration Booting Variations and Troubleshooting Tweaking the BusyBox Upgrading Issues with Ubuntu Configuring GRUB Customizing the User Environment Configuring Devices Adapting Input Devices Managing Software Communicating Online Collaborating Tuning Processes Multitasking Applications Locking Down Ubuntu Advanced Networking Enabling Services If you're a power user hungry for cutting-edge hacks to intensify your Ubuntu system, then this is the book for you! Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.