The Service Process of McDonald’s Drive-Thru
Title | The Service Process of McDonald’s Drive-Thru PDF eBook |
Author | LU HAN |
Publisher | GRIN Verlag |
Pages | 28 |
Release | 2015-05-11 |
Genre | Business & Economics |
ISBN | 365695884X |
Essay from the year 2008 in the subject Business economics - General, grade: none, , language: English, abstract: This report aims to describe a specific service process and make a blueprinting to show the relationship between internal and externally-facing processes. The specific service in my report is McDonald’s drive-thru service process. In order to complete the service blueprinting, there must be including that the detailed blueprint thereof, particular attention also to the relationship between internal and external processes and the inputs required to support the processes. The main search methods were combining with primary search and secondary search method. Through my personally taste, I can clearly know what is the general service process then draw a construct a pictures of how the externally-facing processes in McDonald’s drive-thru service. The back-stage information is most from my interview with the manager and employee of McDonald’s drive-thru restaurant. After look through the literature of McDonald’s: behind the arches (John F, 1995), make me know the interrelated information as well as about the McDonald’s supplier, partners and hamburgers. Then connect all the useful information, a service of McDonald’s drive-thru process was competed. Final part is an analysis of the ways in which services might be improved and how to innovation the service effective are alls including in recommendation.
Operations and Process Management
Title | Operations and Process Management PDF eBook |
Author | Nigel Slack |
Publisher | Pearson UK |
Pages | 542 |
Release | 2018-02-13 |
Genre | Business & Economics |
ISBN | 1292176180 |
Written by best-selling authors in their field, the fifth edition of Operations and Process Management inspires a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations. Approaching the subject from a managerial perspective, this innovative text provides clear and concise coverage of the nature, principles, and practice of operations and process management.
The Training of Front Line Personnel at the McDonald's Drive Thru Restaurant in Palmerston North
Title | The Training of Front Line Personnel at the McDonald's Drive Thru Restaurant in Palmerston North PDF eBook |
Author | Jennifer Leigh Hayden |
Publisher | |
Pages | 228 |
Release | 1995 |
Genre | Fast food restaurants |
ISBN |
Service Failures and Recovery in Tourism and Hospitality
Title | Service Failures and Recovery in Tourism and Hospitality PDF eBook |
Author | Erdogan Koc |
Publisher | CABI |
Pages | 246 |
Release | 2017-10-20 |
Genre | Business & Economics |
ISBN | 1786390671 |
Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677
The Service Concept of McDonald's
Title | The Service Concept of McDonald's PDF eBook |
Author | Joe Wessh |
Publisher | GRIN Verlag |
Pages | 17 |
Release | 2019-08-20 |
Genre | Business & Economics |
ISBN | 3346000125 |
Academic Paper from the year 2019 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: 4.5, Kenyatta University, language: English, abstract: The purpose of this report is to examine the service concept of McDonald's, the world's leading chain of hamburger fast food restaurant and the prominent global food service retailer. The report also discusses how the operations of the organisation contribute to the functioning of the service concept. After presenting the assessment of how service concept is implemented through operations, the recommendations are discussed at the end of the report. Besides, appendices have been included to illustrate a series of tables and figures that support the report. The service concept is the insight and expectations of the service itself in the thoughts of the employers, investors, stakeholders, employer and customers. The concept involves an open transformation process of transforming inputs to anticipated outputs through the suitable application resources. More precisely, services are cost-effective activities that lead to the place, time, psychological or form utility. A meal in a fast food restaurant not only saves time but also it offers a psychological help. Developing the service concept can be considered as the ultimate step for a corporation in generating an all-inclusive service model.
Drive-Thru Dreams
Title | Drive-Thru Dreams PDF eBook |
Author | Adam Chandler |
Publisher | Flatiron Books |
Pages | 352 |
Release | 2019-06-25 |
Genre | Social Science |
ISBN | 1250090733 |
“This is a book to savor, especially if you’re a fast-food fan.”—Bookpage "This fun, argumentative, and frequently surprising pop history of American fast food will thrill and educate food lovers of all speeds." —Publishers Weekly Most any honest person can own up to harboring at least one fast-food guilty pleasure. In Drive-Thru Dreams, Adam Chandler explores the inseparable link between fast food and American life for the past century. The dark underbelly of the industry’s largest players has long been scrutinized and gutted, characterized as impersonal, greedy, corporate, and worse. But, in unexpected ways, fast food is also deeply personal and emblematic of a larger than life image of America. With wit and nuance, Chandler reveals the complexities of this industry through heartfelt anecdotes and fascinating trivia as well as interviews with fans, executives, and workers. He traces the industry from its roots in Wichita, where White Castle became the first fast food chain in 1921 and successfully branded the hamburger as the official all-American meal, to a teenager's 2017 plea for a year’s supply of Wendy’s chicken nuggets, which united the internet to generate the most viral tweet of all time. Drive-Thru Dreams by Adam Chandler tells an intimate and contemporary story of America—its humble beginning, its innovations and failures, its international charisma, and its regional identities—through its beloved roadside fare.
Operations Management with Companion Website with GradeTracker Student Access Card
Title | Operations Management with Companion Website with GradeTracker Student Access Card PDF eBook |
Author | Nigel Slack |
Publisher | Financial Times/Prentice Hall |
Pages | 764 |
Release | 2006-12 |
Genre | Business & Economics |
ISBN |
Sheds light on the authors' comprehensive, practical and strategic view of operations management with over 100 contemporary and international examples of operations in practice, as well as providing critical commentaries on areas of academic contention and professional debate.