Systems don't just happen. They take intensive work and focus to build. In The System is the Secret, James Butler will help you put together systems that will turnaround or transform your business whether you are a brand new entrepreneur or have been in business for decades. This book outlines what you must do to build and improve sixteen specific systems with specific task lists designed to help you know what to do next. This book will help you develop better systems and get this profitable work in your business done now before you lose money and clients. Get ready to see your business more objectively with better systems so you can make a quantum leap in your business as a result. What Others Are Saying About The System is the Secret: "The System is the Secret is such a valuable book for entrepreneurs....If you need to have better and more efficient systems in your business, get and apply what's in this book!"-Lee Milteer, author of Success is an Inside Job, www.milteer.com "BY FAR the best book I've read on this subject. Butler explains not only the reasons why every business MUST put systems into place, but also provides step-by-step guidance and real-world fill-in-the-blanks charts to help every small business owner, entrepreneur and sales professional improve his or her income and remove stress and uncertainty."-Steve Sipress, Founder and CEO, Successful Selling Systems, Inc. "The System is the Secret is an extraordinary and must-read (and implement) blueprint for business success in the 21st century. Long gone are the days of ad-hoc marketing efforts and customer management. Jim Butler knows the essential keys to success in this day and age are grounded in the owner's ability to systematize and automate their business. The book you're holding in your hands shows you exactly how to do this and profit from it."-Michael Capuzzi, Founder of CopyDoodles.com "I can't imagine attempting to grapple with the concept of business systems without The System is the Secret. What Jim has compiled here is a must-read for every entrepreneur. And the best part is, he doesn't just tell you what to do but reveals how to do it each and every step of the way. Make an investment in your future and get this book."--Jeff Brown, Award-winning Broadcaster and Host of Read to Lead Podcast "The content in Jim's book is amazing and logically laid out. It's a fascinating read with real-life practical advice. He's a true marketing genius. As a serious marketing student myself, I have to tell you that I learned a tremendous amount from his book. If you want to take your marketing and your business to the next level, you need to read, study and implement Jim's content...it's that good!"-Gerry Oginski, Esq., Founder, Lawyers Video Studio If you own a business and don't have all the customers or clients you want, grab a copy of The System is the Secret, and study it cover to cover....Jim Butler takes the mystery out of developing a sustainable, profitable business by giving you the exact steps you need for putting the right systems in place. As you respond to the thought-provoking questions, assessments and worksheets included in the book, you'll never think about your business in the same way again. And if you apply the insights you get, you should see positive results in your marketing, sales and bottom line."--Meredith Bell, President, Performance Support Systems, Inc. "The Secret is the System is a great book for business owners. Butler hits the nail right on the head. As a printer, direct mailer and marketing services company, we have a lot of moving parts in our business and it is absolutely critical that systems are followed to ensure that mistakes aren't made and that we keep our clients happy. This is the best book on systems creation I have ever seen. Get it, study it, and implement its powerful principles." --George R. Platt. President, Harty Integrated Solutions.

Reprint of the original, first published in 1882.

This volume reveals the inside story behind SAP, the German software giant. The author has interviewed the five SAP founders, numerous managers, company insiders and competitors to tell the story of how a programmer's sweatshop became a world market leader.

“Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service, DiJulius demonstrates how to transform bland customer service standards into memorable customer experiences.”— from the foreword by Bill Capodagli and Lynn Jackson, coauthors of The Disney Way and Every Business Is Show Business How many successful businesses provide the kind of unforgettable client experience that keeps customers coming back time after time and year after year? John DiJulius has built his award-winning business around a customer service approach that has earned comparisons to Disney, Nordstrom, and other legendary customer experience pioneers. In Secret Service DiJulius reveals how to develop behind-the-scenes systems that will enable your business to * develop a great corporate culture that shows in the dedication and passion of your front-line people * “go deeper” with your existing customers * turn complaints into positive experiences * make each customer feel welcome, comfortable, important, and understood. DiJulius will teach you all the techniques that have catapulted his business to the top, making him one of the most sought-after service experts in America. By quantifying and examining each phase of the Customer Experience Cycle, Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.

People, children especially, have been baffled, bewildered, and even outraged by the fact that Pluto is no longer called a planet. Through whimsical artwork and an entertaining dialogue format, Pluto’s Secret explains the true story of this distant world. Providing a history of the small, icy world from its discovery and naming to its recent reclassification, this book presents a fascinating look at how scientists organize and classify our solar system as they gain new insights into how it works and what types of things exist within it. The book includes a glossary and bibliography. Praise for Pluto's Secret "Pairing a lighthearted narrative in a hand-lettered†“style typeface with informally drawn cartoon illustrations, this lively tale of astronomical revelations begins with the search for Planet X.†? —Kirkus Reviews "This picture book offers a fresh, positive perspective on Pluto, showing that its change of status is not a demotion but a correction." —Booklist "Light-hearted imagining of a gregarious Pluto.†? —Bulletin of the Center for Children's Books "Fun reading... The book provides a factual history of our faraway 'dwarf,' and on its companion icy worlds, and on the discovery of Kuiper-like bands around other stars." —School Library Journal Award New York Public Library’s annual Children’s Books list: 100 Titles for Reading and Sharing 2013