The first declared candidate for president in 2020 delivers a passionate call for bipartisan action, entrepreneurial innovation, and a renewed commitment to the American idea The son of a union electrician and grandson of an immigrant, John K. Delaney grew up believing that anything was possible in America. Before he was fifty, he founded, built and then sold two companies worth billions of dollars. Driven by a deep desire to serve, in 2012 he stepped away from his businesses, ran for Congress, and won. Now he has a new mission: unifying our terribly divided nation and guiding it to a brighter future. As a boy, Delaney learned the importance of working hard, telling the truth and embracing compromise. As an entrepreneur, he succeeded because he understood the need to ensure opportunity for all, focus on the future, and think creatively about problem-solving. In these pages, he illustrates the potency of these principles with vivid stories from his childhood, his career in business, his family, and his new life as a politician. He also writes candidly about the often frustrating experience of working on Capitol Hill, where many of his colleagues care more about scoring political points than improving the lives of their fellow Americans. With a clear eye and an open heart, he explains that only by seeing both sides of anargument and releasing our inner entrepreneur can we get back to constructive, enlightened governing. Seventy years ago, John F. Kennedy appealed to our best instincts when he said, “Let us not seek the Republican answer or the Democratic answer but the right answer.” In this inspiring book, John K. Delaney asks all of us to cast aside destructive, partisan thinking and join him in an urgent endeavor: working together to forge a new era of American greatness.

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

Jamie "Izzy" Islington is an ace, femme, neuroatypical college junior with anxiety, an interest in coding and poetry, and difficulty identifying his own emotions. He's had no interest in romantic love until very recently, when he realized he has a crush on someone in his circle of friends--although he has no intention of doing anything about it. Izzy thinks every problem through to the correct solution, and he knows that the initial fascination some people have for him quickly fades, and no one is interested in actually dating him. Especially not someone special like Rocco.Rocco Baglieri is a hard-working, reserved student-athlete. He gets especially quiet with Izzy, although he's more comfortable around everyone else, especially their mutual friend, Ronnie. Which would bother Izzy more, except that Izzy is all smiles for Ronnie too. Warm and giving Ronnie Acebedo is sunshine personified. He once had a crush on Izzy during their first year, but got over it and is now one of Izzy's closest friends.Then a drunken night and Izzy's new awareness of romantic feelings force him to finally notice some things--like that he isn't the only one pining. To Izzy, the solution to this triangle is obvious--if he disappears, Rocco and Ronnie will have a straight line to each other. But brilliant though he is, Izzy forgets that Ronnie and Rocco have minds--and hearts--of their own, and there are more options than lines or triangles. The right answer might be something else entirely. An m/m/m romance

25 years and over 1 million copies in print: An updated, repackaged edition of the bestselling divination tool and party favorite - ask a yes or no question, open the book, find your answer. Should you ask your boss for a raise? Call that cutie you met at a party? Sell your Google stock? Tell your best friend her boyfriend's cheating? The answer to these questions (and hundreds of others) is in this fun and weirdly wise little book that's impossible to put down. It's simple to use: just hold it closed in your hands and concentrate on your question for a few seconds. While visualizing or speaking your question, place one palm down on the book's front and stroke the edge of the pages back to front. When you sense the time is right, open to the page your fingers landed on and there is your answer! Fun, satisfying, and a lot less time-consuming than asking everyone you know for advice.

To get the best answer-in business, in life-you have to ask the best possible question. Innovation expert Warren Berger shows that ability is both an art and a science. It may be the most underappreciated tool at our disposal, one we learn to use well in infancy-and then abandon as we grow older. Critical to learning, innovation, success, even to happiness-yet often discouraged in our schools and workplaces-it can unlock new business opportunities and reinvent industries, spark creative insights at many levels, and provide a transformative new outlook on life. It is the ability to question-and to do so deeply, imaginatively, and “beautifully.” In this fascinating exploration of the surprising power of questioning, innovation expert Warren Berger reveals that powerhouse businesses like Google, Nike, and Netflix, as well as hot Silicon Valley startups like Pandora and Airbnb, are fueled by the ability to ask fundamental, game-changing questions. But Berger also shares human stories of people using questioning to solve everyday problems-from “How can I adapt my career in a time of constant change?” to “How can I step back from the daily rush and figure out what really makes me happy?” By showing how to approach questioning with an open, curious mind and a willingness to work through a series of “Why,” “What if,” and “How” queries, Berger offers an inspiring framework of how we can all arrive at better solutions, fresh possibilities, and greater success in business and life.

Women are often held captive by their own inner critic, that fearful and doubting voice inside their heads. It makes them question their choices and actions around parenting, relationships, career, and self. "Your Heart Knows the Answer" guides women to reunite with the magnificent woman within, and listen to and trust the strong, intuitive, and all-knowing voice of their hearts. A gentle companion and step-by-step guide, this book helps women listen to what the heart knows and then follow what their heart tells them -- through exercises, affirmations, meditations, and ceremonies. The author shows that decision-making and life choices -- from choosing a mate to accepting a job -- become clear when women listen to their hearts. Featuring compelling true-life stories from the author's own experiences, this inspiring guide deepens a woman's connection with her true self and cultivates ongoing self-love.