The bestselling linguistics professor examines how we communicate with each other and how you can maintain an effective conversation. At home, on the job, in a personal relationship, it’s often not what you say but how you say it that counts. Deborah Tannen revolutionized our thinking about relationships between women and men in her #1 bestseller You Just Don’t Understand. In That’s Not What I Meant!, the internationally renowned sociolinguist and expert on communication demonstrates how our conversational signals—voice level, pitch and intonation, rhythm and timing, even the simple turns of phrase we choose—are powerful factors in the success or failure of any relationship. Regional speech characteristics, ethnic and class backgrounds, age, and individual personality all contribute to diverse conversational styles that can lead to frustration and misplaced blame if ignored—but provide tools to improve relationships if they are understood. At once eye-opening, astute, and vastly entertaining, Tannen’s classic work on interpersonal communication will help you to hear what isn’t said and to recognize how your personal conversational style meshes or clashes with others. It will give you a new understanding of communication that will enable you to make the adjustments that can save a conversation . . . or a relationship. “Tannen combines a novelist’s ear for the way people speak with a rare power of original analysis. . . . Fascinating.” —Oliver Sacks “We are, all of us, foreigners to each other: editor and writer, man and woman, Californian and New Yorker, friend and friend. Dr. Tannen shows us how different we are, and how to speak the same language.” —Jack Rosenthal, Pulitzer Prize winner and editor, The New York Times “Tannen has a marvelous ear for the way real people express themselves and a scientist’s command of the inner structures of speech and human relationships.” —Los Angeles Times

Have you ever meant one thing, but said another? Reacted angrily when no offense was intended? Wished that the earth would open up and swallow you? Understanding Misunderstandings will help you get out and stay out of these difficulties. Robert L. Young explains why many common types of misunderstandings arise and how they can be avoided or corrected. In the first part of the book, he breaks the process of misunderstanding down into stages, showing how it can occur when we misspeak, mishear, misinterpret, or react in inappropriate ways. In the second part, he expertly analyzes the kinds of misunderstandings that can arise from differences in culture, social class, race and ethnicity, and gender. Real-life examples illustrate many of the problems and solutions he describes. Because misunderstanding can destroy friendships and marriages, wreck careers, and lead to clashes between whole segments of society, understanding and diffusing it is of the utmost importance. This reader-friendly book provides the practical guidance to do just that. Educators, business people, psychologists, parents—in fact, everyone who interacts with other people—will benefit from it.

'It is easier to complicate than to simplify' - this book takes up that challenge and aims to refine and clarify the theories in the original Results to produce a more succinct route to clarity and better results for the reader - because we all want to see results at home, at work and in life! Using transformational coaching techniques, examples, exercises and metaphors, Jamie talks the reader through the three key changes they need to achieve the results they are after and inspire others to do the same. Based on the principles of The Clarity Coaching Model, the reader will learn how to de-congest their mind to think more clearly, make better decisions and improve performance – achieving the ‘flow’ state attributed to the results of top-flight individuals. Clearer thinking removes the stress and anxiety from decision making and allows you to focus on your goals. Rather than a step-by-step process, the reader is encouraged to form a deep understanding of themselves to awaken their inner potential and improve their innate abilities including better listening, deeper connections, more motivation and greater innovation and creativity.

This book challenges two tacit presumptions in the field of intercultural communication research. Firstly, misunderstandings can frequently be found in intercultural communication, although, one could not claim that intercultural communication is constituted by misunderstandings alone. This volume shows how new perspectives on linguistic analyses of intercultural communication go beyond the analysis of misunderstanding. Secondly, intercultural communication is not solely constituted by the fact that individuals from different cultural groups interact. Each contribution of this volume analyses to what extent instances of discourse are institutionally and/or interculturally determined. These linguistic reflections involve different theoretical frameworks, e.g. functional grammar, systemic functional linguistics, functional pragmatics, rhetorical conversation analysis, ethno-methodological conversation analysis, linguistic an­thro­­pology and a critical discourse approach. As the contributions focus on the discourse of genetic counseling, gate-keeping discourse, international team co-operation, international business communication, workplace discourse, internet communication, and lamentation discourse, the book exemplifies that the analysis of intercultural communication is organized in response to social needs and, therefore, may contribute to the social justification of linguistics.

As exemplified by project collaboration across three offices of a multinational consulting firm in India, Frauke Mörike explores how misunderstandings shape the organizational system and why they prove not only necessary but even productive for organizational functioning.