The manufacturing and service sector needs to resolve a lot of issues relating to products, process and service in everyday operation. Successful resolution depends on the methodology, rigor and systematic implementation techniques. The essential purpose of this book is to impart the necessary knowledge to the reader about concepts in six sigma problem-solving providing sufficient knowledge of problem lifecycle and ways to address the various issues arising therein. The 7 QC tools and A3 strategy are described and analyzed in detail with various examples encompassing a step by step approach a professional must know to address a problem in an industrial engineering set up. Key Features Conceptualizes six sigmas problem-solving providing sufficient knowledge of problem lifecycle and ways to address the various issues for manufacturing industry professionals Enables effective use of 7 QC tools for solving problems Addresses the problem- solving part very specifically in all the contexts of PDCA cycle of improvement, DMAIC methodology of organizational transformation, and TPM & TQM culture of productivity and quality improvement Written with A3 theme throughout enabling each problem-solving tool to follow a structured approach Includes relevant and practical examples and applications

An essential quality management resource for students and practitioners alike—now in its sixth edition This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the Sixth Edition is timely coverage of agile development, emerging markets, product research, evidence based decision-making, and quality control. Some of the material has been re-ordered and changes to terminology have been made to bring the book completely up to date. Contributions from new co-author David Bamford offer insights from a veteran teacher and practitioner. A popular resource for students, academics, and business practitioners alike Combines the latest information on quality management system series standards with up-to-date tools, techniques and quality systems Includes insights on quality, operations management, and strategic process improvement Highly relevant for professionals, particularly those involved with reacting to rapid developments in the global market The word "quality" has many definitions, dependent on context and situation. It is often over-used but always in-demand, and it can make or break a business. Quality management is becoming an increasingly vital factor in the success of a product or service, and it requires constant attention and a continuous drive to do better. Managing Quality is a comprehensive resource that helps you ensure – and sustain – high quality standards.

A Problem-Solving Approach to Aquatic Chemistry Enables civil and environmental engineers to understand the theory and application of aquatic equilibrium chemistry The second edition of A Problem-Solving Approach to Aquatic Chemistry provides a detailed introduction to aquatic equilibrium chemistry, calculation methods for systems at equilibrium, applications of aquatic chemistry, and chemical kinetics. The text directly addresses two required ABET program outcomes in environmental engineering: “… chemistry (including stoichiometry, equilibrium, and kinetics)” and “material and energy balances, fate and transport of substances in and between air, water, and soil phases.” The book is very student-centered, with each chapter beginning with an introduction and ending with a summary that reviews the chapter’s main points. To aid in reader comprehension, important terms are defined in context and key ideas are summarized. Many thought-provoking discussion questions, worked examples, and end of chapter problems are also included. Each part of the text begins with a case study, a portion of which is addressed in each subsequent chapter, illustrating the principles of that chapter. In addition, each chapter has an Historical Note exploring connections with the people and cultures connected to topics in the text. A Problem-Solving Approach to Aquatic Chemistry includes: Fundamental concepts, such as concentration units, thermodynamic basis of equilibrium, and manipulating equilibria Solutions of chemical equilibrium problems, including setting up the problems and algebraic, graphical, and computer solution techniques Acid–base equilibria, including the concepts of acids and bases, titrations, and alkalinity and acidity Complexation, including metals, ligands, equilibrium calculations with complexes, and applications of complexation chemistry Oxidation-reduction equilibria, including equilibrium calculations, graphical approaches, and applications Gas–liquid and solid–liquid equilibrium, with expanded coverage of the effects of global climate change Other topics, including chemical kinetics of aquatic systems, surface chemistry, and integrative case studies For advanced/senior undergraduates and first-year graduate students in environmental engineering courses, A Problem-Solving Approach to Aquatic Chemistry serves as an invaluable learning resource on the topic, with a variety of helpful learning elements included throughout to ensure information retention and the ability to apply covered concepts in practical settings.

The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (for example, fishbone diagram, and Pareto chart) as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics. The book is written and organized to be as simple as possible to use so that anyone can find and learn new tools without a teacher. Above all, this is an instruction book. The reader can learn new tools or, for familiar tools, discover new variations or applications. It also is a reference book, organized so that a half-remembered tool can be found and reviewed easily, and the right tool to solve a particular problem or achieve a specific goal can be quickly identified. With this book close at hand, a quality improvement team becomes capable of more efficient and effective work with less assistance from a trained quality consultant. Quality and training professionals also will find it a handy reference and quick way to expand their repertoire of tools, techniques, applications, and tricks. For this second edition, Tague added 34 tools and 18 variations. The "Quality Improvement Stories" chapter has been expanded to include detailed case studies from three Baldrige Award winners. An entirely new chapter, "Mega-Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used. This edition liberally uses icons with each tool description to reinforce for the reader what kind of tool it is and where it is used within the improvement process.