Who cares about Public Servants? Brenda Viola does. Why? Because she's walked in your shoes. As a Public Information Officer for a first-ring suburb of Philadelphia, she worked shoulder to shoulder with Municipal Clerks, Librarians, Teachers, Public Works, Parks and Recreation, Building and Planning, Police, Firefighters, Administrators, and Elected Officials. Late-night meetings leading into early mornings and dealing with well-meaning but demanding citizens are just two challenges that can lead to burnout and breakdowns. The Public Servants' Survival Guide is for you - the unsung heroes who directly affect the quality of life in a community. You make a difference and impact people, literally, where they live. This is legacy work and while the work may energize you, the demands on your time, energy, and attention could drain even the most resilient. You may or may not be the City Manager or Board President, but you are the CEO of your own life. Taking care of you will be the smartest thing you will ever do. And this book will help you restore joy in your work AND in your life. Instead of heading toward a breakdown, you'll be empowered to prepare for a breakthrough. ABOUT THE AUTHOR A former news anchor, QVC show host, and PR/Marketing pro, Brenda Viola's professional path has been diverse and fulfilling. Her ten years as an award-winning Public Information Officer for a first-ring suburb of Philadelphia spurred the creation of Municipal Education (ME) Seminars - a professional, skill development and personal growth initiative company that helps government workers reclaim the joy of public service, while avoiding burnout. When Brenda is not speaking at a conference, hosting a webinar, or posting inspirational messages on her 10,000+ member Facebook page (@BrendaViola722), she's singing bad karaoke at the Gulf Gate Moose Lodge in Sarasota, Florida where she resides. Brenda soaks up the year-round sunshine, enjoys a close-knit community of good friends, and relishes downtime to enjoy a good book or don her helmet to join her favorite guy, Mark, on his Harley Davidson.

Firefighters are taught to battle flames. Police learn to respond quickly to 911 calls. So why are so few health officials prepared for public health crises? Updated to consider the COVID-19 pandemic, The Public Health Crisis Survival Guide is here to help. Whether it's an infectious disease outbreak, a scathing news report, or a sudden budget calamity, this book gives public health readers an honest and practical overview of what to do when things go wrong -- not just to survive, but to lead and thrive in the most difficult circumstances. With examples drawn from history, recent headlines, and the author's own experience at the local, state, and federal levels, this book covers: · how to recognize, manage, and communicate in a crisis · how to pivot from managing a crisis to advocating for long-term policy change that can prevent the crisis from happening again · how to awaken a sense of crisis on a longstanding problem to generate momentum for change · taboo topics, including whether and how to apologize for mistakes Written by a voice of experience, practicality, good humor, and an eye toward the recent COVID-19 pandemic, The Public Health Crisis Survival Guide will be a source of enrichment and reassurance for the next generation of public health students and practitioners.

This book is designed to help law enforcement professionals overcome the internal assaults they experience both personally and organizationally over the course of their careers. These assaults can transform idealistic and committed officers into angry, cynical individuals, leading to significant problems in both their personal and professional lives.

From Erin Brockovich to Enron, whistleblowers who “challenge abuses of power that betray the public trust” have proven to be an unfortunate necessity in modern business culture. Their efforts to report crimes, fraud, and dangers to public health and safety have saved millions of lives and billions of dollars of shareholder value – and had we heeded the warnings of whistleblowers, perhaps disasters such as the Bernie Madoff scandal and the Lehman Brothers meltdown could have been averted. Recent federal legislation in finance and health reform have cemented legal protections and mechanisms for whistleblowing. This book provides a thorough guide and history to the whistleblower's legal rights. The ultimate survival guide, it provides advice on getting help and finding allies, warns that retaliation is often the reward for "committing the truth" and shows how to weather the storm. With extensive legal texts, sample letters, resources, and information on upcoming whistleblower reforms, this is the ultimate source on the subject.

An expansion of Dr. Rudofossi's theory of Police and Public Safety Complex Trauma, this text integrates other models of trauma and loss into a one-of-a-kind intervention model. It offers insider perspectives from police psychologists, police managers, and clinicians describing what police personnel experience on the job, along with expert intervent

Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.