Academic customer service is not just a legitimate concern but a necessity for colleges and universities. Building on the lessons outlined in 'Embrace the Oxymoron', the author takes the next steps with more solutions, how to's, research and formulas to assure college retention, enrollment and financial success.

The Power of Memory RetentionDo you ever encounter difficulty in remembering: - people's name that you casually meet?- appointment schedule?- meeting agenda?- presentation materials?- to-do list?- other important information?Because of this "short-term memory loss," it may bring you to social awkwardness, embarrassment or even anxietyIn this handbook, you will learn various memory techniques and strategies to: - mprove memory; - boost memory;- boost concentration; - stay focus and- improve productivity in your daily life.These techniques will also help the old senior to: - boost the brain power;- be alert;- minimize memory loss.Your Confidence is Your Success !!!Want to Know More?If you want to know more, select the "BUY" button at the top of the page. You will learn the Power of Memory Retention: Unleash in 7 days

The Only Book of Its Kind—Build Memory Power Whether You're 8 or 80 Dean Vaughn's How to Remember Anything is a remarkable system for harnessing your brain's capacity for memory. Vaughn's user-friendly ten-step system goes beyond the drills and repetitions many of us learned as children by tapping into the power of sight and hearing. Visualizations, sound-alike words, and odd juxtapositions of objects (the more illogical the better) are some of the elements of Vaughn's sure-fire program to remember and retain everything from the names of the presidents of the United States to birthdays and appointments. Millions of individuals have benefited from this remarkable, proven memory system. You will too! How to Remember Anything will help you remember: * names and faces * vocabulary and world languages * where you put things * numbers, reports and meeting agendas * appointments, birthdays and anniversaries * your schedule and things to do * how to speak in public without notes * geography, geometry * ANYTHING!

Keep the workers you want - in good times and bad. How do organizations keep the workers they want? Until now, employee retention strategies have been based on instincts rather than research. With no firm body of knowledge to use as a guide, employee turnover has been a problem for all organizations. Rethinking Retention in Good Times and Bad is the first book to offer a top-to-bottom, organization-wide retention action plan. Many organizations lose employees and profits because they don't know which processes to put into place to cut employee turnover. They speak of building retention cultures but don't know who should do what and when. This hands-on tactical guide gives those answers, providing specific strategies and tactics backed by the author's own research and on-site experience. Rethinking Retention in Good Times and Bad is essential reading for all types of organizations-large or small, public or private, with high concentrations of low-skilled or high-skilled workers and across multiple industries. If you are losing workers you want to keep - in good economic times and bad - this book will tell you how to put retention solutions in place across your company.

For decades organizations have struggled to better engage and retain their best employees. This book proposes a proven and proactive approach, the Stay Interview: an easy-to-use tool to uncover, anticipate, and resolve issues and concerns before your best employees leave. --

Of all the obstacles and surprises managers know are heading their way each day, the one they least anticipate and prepare for is the resignation of a seemingly happy and extremely valued employee. It’s the cement truck they never saw coming their way--but they could have.This invaluable resource introduces managers to a powerful new engagement and retention tool that they absolutely must begin utilizing ASAP: the stay interview. Smart companies and managers who have realized the importance of being proactive with their employees and not taking anything for granted have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.Written by the retention expert who pioneered the process, The Stay Interview shows managers how to: • Prepare for the stay interview• Anticipate an employee's top issues• Respond to difficult questions• Listen effectively and dig deeper• Craft a detailed and effective stay plan complete with timeline• Assess each employee's level of engagement, predict potential exits, and communicate results to upper managementWhen you have the right people in place, you can’t risk losing them. Complete with the five best questions to ask and sample scripts for different situations, The Stay Interview provides the key to saving yourself unnecessary headaches and surprises.

Ein Buch für die Praxis! Es setzt sich mit den wichtigsten Problemen auseinander, mit denen HR Manager von heute konfrontiert sind: Wie behält man wertvolle Mitarbeiter angesichts des unerbittlichen Wettbewerbs um qualifizierte Arbeitskräfte. Arbeitnehmer sind sehr verschieden und ebenso verschieden ist ihre Abgrenzung von Berufs- und Privatleben. Deshalb müssen Unternehmen Bedingungen entwerfen, durchsetzen und gewährleisten, die flexibel genug sind, die Besten zu verpflichten und auch zu behalten. Dieser Leitfaden liefert Ihnen Methoden und Techniken zur Bindung von Mitarbeitern und sagt Ihnen genau, wie das funktioniert. Anhand eines systematischen Ansatzes lernen Sie, das neue Arbeitsverhältnis zu verstehen, richtig darauf zu reagieren und Hindernisse zu überwinden. (10/99)