This comprehensive handbook addresses both the technical and operational aspects of accounts receivable management. It provides the basics of accounts receivable management in addition to addressing the importance of today's changing healthcare environment. This book will help patient accounts managers improve their understanding of accounts receivable management skills and achieve their organizational goals and objectives. The "Certified Healthcare Collection Specialist Program", developed jointly by The American Collectors Association Healthcare Services Program (ACA/HSP) and The American Association of Healthcare Administrative Management (AAHAM) lists this book as a part of its recommended reading list! An Instructor's manual is available.

This publication provides the patient financial services manager with a comprehensive practical guide to both the operational and analytical aspects of patient accounts management. It is appropriate for graduate and undergraduate programs as well as practitioners. Review questions are included for each chapter and forms are provided on diskette.

Understanding budgeting goals, processes, and incentives are vital skills for health care managers as they are responsible for creating budgets and managing their departments within the established budget. However, many health care managers lack these basic skills. This book is a comprehensive examination of budgeting practices designed to provide students with the ability to construct budgets and analyze differences between actual financial results and the budget. Each chapter takes the reader through a step-by-step process to analyze systems, incorporate organizational goals into budgets, identify performance issues, and explore how budget systems impact behavior.

From the Preface: Collectively, the chapters in this book address application domains including inpatient and outpatient services, public health networks, supply chain management, and resource constrained settings in developing countries. Many of the chapters provide specific examples or case studies illustrating the applications of operations research methods across the globe, including Africa, Australia, Belgium, Canada, the United Kingdom, and the United States. Chapters 1-4 review operations research methods that are most commonly applied to health care operations management including: queuing, simulation, and mathematical programming. Chapters 5-7 address challenges related to inpatient services in hospitals such as surgery, intensive care units, and hospital wards. Chapters 8-10 cover outpatient services, the fastest growing part of many health systems, and describe operations research models for primary and specialty care services, and how to plan for patient no-shows. Chapters 12 – 16 cover topics related to the broader integration of health services in the context of public health, including optimizing the location of emergency vehicles, planning for mass vaccination events, and the coordination among different parts of a health system. Chapters 17-18 address supply chain management within hospitals, with a focus on pharmaceutical supply management, and the challenges of managing inventory for nursing units. Finally, Chapters 19-20 provide examples of important and emerging research in the realm of humanitarian logistics.