BAA opened Heathrow's fifth terminal for business on 27 March, after six years of construction at a cost of £4.3bn, on time and within budget. Passengers had been promised a "calmer, smoother, simpler airport experience". Multiple problems, however, meant that on the first day of operation alone, 36,584 passengers were frustrated by the 'Heathrow hassle' that Terminal 5 (T5) had been designed to eliminate. Problems were experienced with the baggage system, car parking, security searches and aspects of the building itself. When the baggage system failed, luggage piled up to such an extent that it was transported by road to be sorted off-site. According to British Airways, 23,205 bags required manual sorting before being returned to their owners. The Committee finds that most of these problems were caused by one of two main factors: insufficient communication between owner and operator, and poor staff training and system testing. The Committee was pleased to find that steps were being taken at all levels to address the problems at the source of T5's problems, and BAA, British Airways and the union Unite are working together to make Terminal 5 a success.

This book reveals the inside track on the making of Terminal 5: the courage, the ground-breaking management thinking and the many lessons learnt from the leaders, the client and integrated supply chain teams, - involving over 50,000 people from 20,000 companies - which led to the successful delivery of this mega project on time, on budget, and safely. Love or hate Heathrow we can’t ignore it! An economic power house for the UK, 155,000 earn their living from it and 68 million of us pass through it each year. Two decades of the planning, design, construction and opening of Terminal 5 has resulted in a gateway that Heathrow can be proud of. Faced with the risk of opening a year late, being a billion overspent, since Sir John Egan in the early 1990s, BAA, stakeholders and supplier partners have been grappling with Terminal 5`s challenges. The result? £4.3 billion of design and construction delivered on time, to budget and safely is to be commended given the industry statistics but the acid test will now be the quality of the 30 million passengers experience and the operating costs that have been left to stand the test of time. Sharon Doherty is HR and organisational effectiveness director for Heathrow airport and Terminal 5. Sharon has previously worked in consultancy, financial services and retail. Her specialism is people and change. 2002 to the end 2007 she was accountable for the approach to people management and organisational change on Terminal 5.

Essay from the year 2016 in the subject Business economics - Business Management, Corporate Governance, Coventry University, language: English, abstract: This assignment is a report to the building process of Heathrow’s Terminal 5. The Terminal opened in 2008 and should improve the check-in process at the Terminal. Even though the opening and the budget matched the given requirements, there had been huge complications while the implication of the new Terminal. Therefore, the planning structure and the risk management of the project is analysed. It came to conclusion that the scheduling of the project had been sufficient. The terminal was ready to open on time. While it is not possible to say in how far each task itself has been done without complication. The implementation was not successful. Even though time and budget were matching the requirements.The risk management of a project like Terminal 5 is very complicated. But it was decided that the opportunities were worth the risks. The opening of Terminal 5 had been complicated. Bags got lost and the Terminal needed to be closed on the opening day again. Preforming the building of that project, assumption had been made, new worker had been employed and the testing session had been made with a new simulation model. Furthermore, the whole bag-system was new. So there have many different roots for problems. In the end influencing factors had been underestimated/ not predicted, so that problems had been raised. Even though the implementation struggled the new system was still a success for Heathrow’s Terminal 5. More passengers can be handled in a shorter time and the effectiveness of the Terminal went up.

The bestselling author of The Architecture of Happiness and The Art of Travel spends a week at an airport in a wittily intriguing meditation on the "non-place" that he believes is the centre of our civilization. In the summer of 2009, Alain de Botton was invited by the owners of Heathrow airport to become their first ever writer-in-residence. Given unprecedented, unrestricted access to wander around one of the world's busiest airports, he met travellers from all over the globe, and spoke with everyone from baggage handlers to pilots, and senior executives to the airport chaplain. Based on these conversations he has produced this extraordinary meditation on the nature of travel, work, relationships, and our daily lives. Working with the renowned documentary photographer Richard Baker, he explores the magical and the mundane, and the interactions of travellers and workers all over this familiar but mysterious "non-place," which by definition we are eager to leave. Taking the reader through departures, "air-side," and the arrivals hall, de Botton shows with his usual combination of wit and wisdom that spending time in an airport can be more revealing than we might think.

London's Heathrow Airport has seen dramatic changes since it opened in 1946, from canvas tents as terminal buildings serving converted military piston-engined airliners to the latest Airbus and Boeing jet airliners operating from five modern, sophisticated terminals. As air travel became more affordable, Heathrow expanded to accommodate the increase in airline traffic. This pictorial timeline records these changes in air transport and infrastructure to capture the interest of the aviation enthusiast, the Heathrow visitor or just someone who is fascinated by nostalgia in an ever-changing world.

This book, written by a senior marketer with over thirty years experience of using marketing techniques and concepts, sets out to describe, contextualize and rate them. Its prime emphasis is on understanding their status so that they can be used to direct the use of shareholder funds effectively. Its conclusion is that seasoned professionals must use their judgement about when and how to use them, but they also need to understand them in depth if they are going to make well-rounded, effective investment decisions. Above all it asks: “how useful and relevant is this concept? Will it improve decision making? Does the damn thing have any credibility and does it work?” “This book combines a rigorous review of a wide range of marketing concepts with many practical examples and case studies. It can be read or dipped into both by seasoned professionals and by those just embarking on their marketing career.” Sir Paul Judge, President, Chartered Institute of Marketing “Laurie Young casts an experienced and skeptical eye on many cherished marketing concepts and techniques. He provides an antidote to the tendency to adopt them without understanding their limitations and possibilities.” Professor George Day, The Wharton School, Chairman of the American Marketing Association “Laurie Young has produced nothing less than the A-Z of marketing. He has journeyed far and wide mapping out hundreds of business, marketing and communications models to produce an extremely useful industry atlas. Certainly it will find a well-thumbed home on my bookshelf.” Hamish Pringle, Director General, Institute of Practitioners in Advertising “This book is much needed by marketing. Its value is in challenging concepts, some of which have been the accepted norm for a long time. But as this book shows, some of these may no longer be relevant and appropriate for marketers in today’s consumer environment.” Mike Johnston, CEO, Dairy Council of Northern Ireland and former Chairman of the Chartered Institute of Marketing “Senior marketers, like those who make up the membership of the Marketing Society, hone the methods and techniques they favour as their career develops. Laurie Young clearly did that and an experienced voice shines through this critique. It is heartening to find that so many concepts have a long history of producing real value for businesses but alarming to find so many of the theorists’ favourites to be so groundless.” Hugh Burkitt, CEO, The Marketing Society

Provides a unique overview of supply chain management (SCM) concepts, illustrating how the methodology can help enhance construction industry project success This book provides a unique appraisal of supply chain management (SCM) concepts brought together with lessons from industry and analysis gathered from extensive research on how supply chains are managed in the construction industry. The research from leading international academics has been drawn together with the experience from some of the industry's foremost SCM practitioners to provide both the experienced researcher and the industry practitioner a thorough grounding in its principles, as well as an illustration of SCM as a methodology for enhancing construction industry project success. The new edition of Successful Construction Supply Chain Management: Concepts and Case Studies incorporate chapters dealing with Building Information Modelling, sustainability, the ‘Demand Chain' in projects, the link between self-organizing networks and supply chains, decision-making, ‘Lean,’ and mega-projects. Other chapters cover risk transfer and allocation, behaviors, innovation, trust, supply chain design, alliances, and knowledge transfer. Supply Chain Management techniques have been used successfully in various industries, such as manufacturing and food processing, for decades Fully updated with new chapters dealing with key construction industry topics such as BIM, sustainability, the ‘Demand Chain' in projects, ‘Lean,’ mega-projects, and more Includes contributions from well established academics and practitioners from Network Rail, mainstream construction, and consultancy Illustrates how SCM methodologies can be used to enhance construction industry project success Successful Construction Supply Chain Management: Concepts and Case Studies is an ideal book for postgraduate students at MSc and PhD level studying the topic and for all construction management practitioners.