The New Office Professional's Handbook

The New Office Professional's Handbook
Title The New Office Professional's Handbook PDF eBook
Author Editors of the American Heritage Dictionaries
Publisher Houghton Mifflin Harcourt
Pages 506
Release 2001
Genre Business & Economics
ISBN 9780618036080

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Provides information on career development, the online office, document creation, telecommunications, business English, business law, information management, and other topics.

ASTD Handbook for Workplace Learning Professionals

ASTD Handbook for Workplace Learning Professionals
Title ASTD Handbook for Workplace Learning Professionals PDF eBook
Author Elaine Biech
Publisher American Society for Training and Development
Pages 869
Release 2008-05-01
Genre Business & Economics
ISBN 1562865129

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Here's the ""must have"" reference book for anyone involved in training, human resources development, and workplace learning. Published by the most trusted name in the industry, ""The ASTD Handbook for Workplace Learning Professionals"" is a required tool for all learning professionals. This practical ""go to"" resource is a new contribution to the field, comprising 50+ chapters, each authored by renowned industry practitioners. The handbook offers the most up-to-date methodologies and practices covering the entire range of the training and development profession and also includes valuable worksheets and tools on a companion CD-ROM.

Administrative Professionals Handbook

Administrative Professionals Handbook
Title Administrative Professionals Handbook PDF eBook
Author Linda Kephart Flynn
Publisher
Pages 92
Release 2007
Genre Office management
ISBN 9781929874996

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The Definitive Executive Assistant and Managerial Handbook

The Definitive Executive Assistant and Managerial Handbook
Title The Definitive Executive Assistant and Managerial Handbook PDF eBook
Author Sue France
Publisher Kogan Page Publishers
Pages 264
Release 2012-11-03
Genre Business & Economics
ISBN 0749465832

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From best-selling author and expert Sue France, The Definitive Executive Assistant & Managerial Handbook is the ultimate guide for anyone who wants to take their career development to the next level. Placing special emphasis on personal leadership development as well as practical skills, you will learn how to manage a small team, climb the career ladder to gain more responsibility, negotiate effectively and confidently manage a project. It will teach you how to recruit and induct staff, make decisions fairly and consistently, build a productive team and environment and get noticed at work. For ambitious Assistants who want to continually improve their skills, The Definitive Executive & Managerial Handbook is an indispensable guide, helping you to maintain your professional image and achieve resounding success.

Learning by Doing

Learning by Doing
Title Learning by Doing PDF eBook
Author Richard DuFour
Publisher Solution Tree Press
Pages 318
Release 2013-06-15
Genre Education
ISBN 1935249894

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Like the first edition, the second edition of Learning by Doing: A Handbook for Professional Learning Communities at Work helps educators close the knowing-doing gap as they transform their schools into professional learning communities (PLCs).

Webster's New World Office Professional's Handbook

Webster's New World Office Professional's Handbook
Title Webster's New World Office Professional's Handbook PDF eBook
Author
Publisher MacMillan Publishing Company
Pages 660
Release 1996
Genre Business & Economics
ISBN 9780028606194

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Now totally updated to reflect all the latest developments in this fast-changing field, this complete reference to office and secretarial procedures and practices provides information on every office function, including word processing, e-mail, electronic data management, business letter writing, and more. Line drawings, charts & diagrams.

The Customer Success Professional's Handbook

The Customer Success Professional's Handbook
Title The Customer Success Professional's Handbook PDF eBook
Author Ashvin Vaidyanathan
Publisher John Wiley & Sons
Pages 297
Release 2020-01-15
Genre Business & Economics
ISBN 1119624614

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The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you’re no longer selling just a product. You’re selling an outcome. Customer Success Managers (CSM) are committed to capturing and delivering those outcomes by listening to their customers, understanding their needs, and adapting products and services to drive success. Although several existing resources address the customer success imperative, there is no authoritative instruction manual for the CSM profession—until now. The Customer Success Professional’s Handbook is the definitive reference book for CSMs and similar roles in the field. This practical, first-of-its-kind manual fills a significant gap in professional customer success literature, providing the knowledge every CSM needs to succeed—from the practitioner level all the way to senior leadership. The authors—acknowledged experts in building, training, and managing Customer Success teams—offer real-world guidance and practical advice for aspiring and experienced CSMs alike. The handbook is written by practioners for practioners. An indispensable resource for front-line Customer Success Managers, this much-needed book: Demonstrates how to build, implement, and manage a Customer Success team Helps new CSMs develop their skills and proficiency to be more employable and grow in their careers Provides clear guidance for managers on how to hire a stellar CSM Presents practical tactics needed to drive revenue growth during renewal, expansion, and customer advocacy opportunities Explains proven methods and strategies for mentoring CSMs throughout their careers Offers valuable insights from Gainsight, the Customer Success Company, and the broader customer success community with more than a dozen of the industry’s most respected leaders contributing their perspectives Currently, with over 70,000 open positions, Customer Success Manager in one of the fastest-growing jobs in the world. The Customer Success Professional’s Handbook: How to Thrive in One of the World's Fastest Growing Careers—While Driving Growth For Your Company will prove to be your go-to manual throughout every stage of your CSM career.