"[This book] is the first book published by the ABA to employ the graphic novel to teach business lessons. Follow the engaging story of lawyer Carson Wright, who suddenll finds himself responsible for saving a small law firm, as his mentor Guy Chapman imparts the lean techniques that transformed his factory from the brink of bankruptcy to new heights of profitability."--Back cover.

This is a book for solo and small firm attorneys. No matter where you are in the process of building your firm's financial foundation, we've got the tools and information that can take you to the next level. There is no shame in not knowing how to handle your firm's finances: We've dealt with hundreds of attorneys who are great lawyers, but share this same problem to one degree or another. It's not your fault. The law school you attended prepared you to be a lawyer, but likely left you completely unequipped to handle the business side of practicing law. Most of them adhere to the idea that the practice of law is a lofty, mission-driven profession, aimed at serving clients and righting wrongs - a mission that should be untainted by the concerns of business. Unfortunately, many mission-driven firms don't have the opportunity to serve their clients for very long because they can't fund their mission. Don't let this happen to you.

The legal industry has long been risk averse, but when it comes to adapting to the experience-driven world created by companies like Netflix, Uber, and Airbnb, adherence to the old status quo could be the death knell for today's law firms. In The Client-Centered Law Firm, Clio cofounder Jack Newton offers a clear-eyed and timely look at how providing a client-centered experience and running an efficient, profitable law firm aren't opposing ideas. With this approach, they drive each other. Covering the what, why, and how of running a client-centered practice, with examples from law firms leading this revolution as well as practical strategies for implementation, The Client-Centered Law Firm is a rallying call to unlock the enormous latent demand in the legal market by providing client-centered experiences, improving internal processes, and raising the bottom line.

"This book seeks to provide you with an easy-to-read roadmap, guiding you through how you can drive improvements to your law firm's existing pricing and legal project management capability and also to the overall profit contribution made in this ever-changing legal environment"--

This book provides examples of innovative and successful business models from remade law firms to inspire change that goes beyond thinking and planning, and leads straight to implementing change and better client service.