Provides ready-to-use, reproducible support materials for trainers, human resource professionals, and diversity managers. Covers assessing organizations' need for training and coaches trainers on typical questions and conflicts encountered in diversity training. Includes some 80 activities, worksheets, charts, surveys, checklists, sample agendas and overhead transparency masters in the text and on the accompanying disk. Lacks an index. Annotation copyright by Book News, Inc., Portland, OR

This pocket guide will expose the business opportunity that underpins the support of diversity in today's organizations. Learn how to improve workplace productivity by bridging organization goals with diversity imperatives in areas like recruitment, retention, team building, and service.

"Diversity" has become the turn-of-the-century buzzword. Republican and Democratic leaders ritually chant "diversity is our strength" and corporate CEOs talk about the need to create a "workforce that looks like America." Most corporate mission statements now contain a clause on "valuing differences" and millions of employees have completed-or soon will undergo-some sort of "diversity training." Where did all this come from -and why? Who created diversity programs? How do they differ? How effective are these policies? Can they do more harm than good in organizations and in the wider society?During the past decade, sociologist Frederick R. Lynch studied the rise of a social policy movement that has successfully moved multiculturalism from universities and foundations into the courts, mass media, and the American workplace. The new diversity policies are future-oriented and market-driven, eclipsing "old" affirmative action debates about overcoming past discrimination against blacks.Based on more than six years of field research and hundreds of interviews, Lynch tracks the development and impact of different forms of diversity policies at dozens of consultant gatherings, in the business and professional literature and through in-depth case studies such as the Los Angeles Sheriff's Department and the University of Michigan, Ann Arbor. He profiles the major consultants who have powered the diversity machine, analyzes the benefits and drawbacks of various approaches to workplace diversity and provides numerous "you-are-there" samples of workshops, seminars, and conferences.The book is written for the general reader interested in public-policy issues, social scientists, and others interested in the origins and consequences of workplace diversity policies.

By the year 2000, 70 percent of new entrants to the workforce will be women and minorities, and only 30 percent will be white, American-born males. Managing Diversity guides readers in their journey to solve diversity's challenges in the workplace. The authors how how to recruit, retain, mentor, and promote diverse employees to eliminate high turnover rates and build cohesive, productive, cross-cultural work teams.

Harness the power of emotions - so you can leverage differences, build engaged teams, and create healthier organizations Whether you work group stretches from here to Dubai or can easily meet in a conference room down the hall, anger and frustration are easy to come by when others don't do things your way, follow directions, or respond the way you think they should. But when emotions manage workplace relationships, the result is conflict, disengagement, and low morale. Emotional Intelligence for Managing Results in a Diverse World delivers a novel prescription for managing effectively in today's workplace: Use the dynamic principles of EQ plus insights from the author's pioneering diversity work to increase your competence in managing emotions and enhance your effectiveness in work, relationships, and life. The book also gives you the know-how to use this approach in coaching and developing others to help them be more successful on the job.

Featuring all original chapters, this book presents a balanced, comprehensive overview of the policies and practices for achieving racial and ethnic diversity in public organizations, with a strong orientation toward improving diversity management in the public sector. The book can be used both as a main text and a supplementary text in classes that focus on diversity, diversity management, public administration and multiculturalism, diversity and public productivity, public service delivery and diverse populations, and public policy and changing demographics. This completely revised and updated edition includes six brand new chapters, expanding the book's coverage to include: Diversity Ideology in the United States; Managing Diversity in Communities, Workplaces, and Society; Managing Diversity: Moving Beyond Organizational Conflict; Institutional Racism, Diversity and Public Administration; Cultural Competency, Public Administration, and Public Service Delivery; Diversity Management and Cultural Competencies.

In the 21st century, effective leadership can be defined partially as having an ability to adapt and persevere in various cross-cultural environments. Concurrently, in an increasingly globalized environment, leadership requires a keen capacity for understanding and utilizing cultural diversity to build successful organizations. Contemporary Leadership and Intercultural Competence is a breakthrough text that features contributing chapters from some of the world′s leading scholars in the field of cross-cultural leadership. The book comprises 20 chapters that examine the evolving role of cultural diversity in the workplace, the application of cultural comprehension to organizations, and the measurement of various aspects of intercultural competence. Key Features A unique blend of theory and practical applications Several breakthrough, first-of-their-kind chapters on topics such as leadership assessments that measure parameters of intercultural competence, the legal implications of cross-cultural leadership and trade, and the development and implementation of a multicultural vision A plethora of modern examples that provide an accurate description of the contemporary landscape within organizations Invigorating discussion questions at the conclusion of every chapter that engage students Intended Audience Contemporary Leadership and Intercultural Competence is an excellent text for graduate-level courses in Organizational Development, Organizational Behavior, Leadership Theory, Cross-Cultural Management, International Business, Human Resource Management, Educational Leadership, and Public Administration. The book will be of great interest to students, senior managers, cross-cultural management consultants, government leaders, and human resource practitioners.