8 INOCULATING THE NATIONAL PUBLIC -- A Civilizing Mission -- Building Coalitions -- Whose Demonstration? -- Crafting Resilience -- 9 NATIONAL VISIONS -- Stars over Berlin -- Reading the Stars -- Heterotopic Landscapes -- Tactics of Visibility -- Just Mourning -- Catastrophe at the Gate -- Afterword -- Bibliography -- Index

Since German reunification in 1990, there has been widespread concern about marginalized young people who, faced with bleak prospects for their future, have embraced increasingly violent forms of racist nationalism that glorify the country's Nazi past. The Management of Hate, Nitzan Shoshan’s riveting account of the year and a half he spent with these young right-wing extremists in East Berlin, reveals how they contest contemporary notions of national identity and defy the clichés that others use to represent them. Shoshan situates them within what he calls the governance of affect, a broad body of discourses and practices aimed at orchestrating their attitudes toward cultural difference—from legal codes and penal norms to rehabilitative techniques and pedagogical strategies. Governance has conventionally been viewed as rational administration, while emotions have ordinarily been conceived of as individual states. Shoshan, however, convincingly questions both assumptions. Instead, he offers a fresh view of governance as pregnant with affect and of hate as publicly mediated and politically administered. Shoshan argues that the state’s policies push these youths into a right-extremist corner instead of integrating them in ways that could curb their nationalist racism. His point is certain to resonate across European and non-European contexts where, amid robust xenophobic nationalisms, hate becomes precisely the object of public dispute. Powerful and compelling, The Management of Hate provides a rare and disturbing look inside Germany’s right-wing extremist world, and shines critical light on a German nationhood haunted by its own historical contradictions.

Professional success, more often than not, means becoming a manager. Yet nobody prepared you for having to deal with messy tidbits like emotions, conflicts, and personalities—all while achieving ever-greater goals and meeting ever-looming deadlines. Not exactly what you had in mind, is it? Don't panic. Devora Zack has the tools to help you succeed and even thrive as a manager. Drawing on the Myers-Briggs Type Indicator, Zack introduces two primary management styles—thinkers and feelers—and guides you in developing a management style that fits who you really are. She takes you through a host of potentially difficult situations, showing how this new way of understanding yourself and others makes managing less of a stumble in the dark and more of a walk in the park. Her enlightening examples, helpful exercises, and lifesaving tips make this book the new go-to guide for all those managers looking to love their jobs again.

Each chapter in this book follows a clear format: a key statistic from the surveys; a story about the problem; an analysis of the problem; the underlying psychology; and, recommended solutions.

CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization can innovate in ways that delight customers and attract top-level talent. Nincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve. In Nincompoopery, Brandt leverages research across thousands of companies to show leaders how to find and kill the corporate stupidity that drives customers crazy. It usually starts by asking simple questions, such as: Why should our customers have to rekey their data multiple times to make a single purchase? Why are there four levels of approval just to order basic supplies? Why can’t we get qualified candidates for open positions, or provide new employees with decent training? In short: How did we become such nincompoops? And when will we stop? Brandt has worked with hundreds of companies to help them outwit competitors, and in this book, he shares his unique blueprint for success. Nincompoopery offers leaders the answers they need--and the profits they crave--with a scoop of humor on the side.

The book was awarded the 2011 NCA Franklyn S. Haiman Award for Distinguished Scholarship in Freedom of Expression. This book sets out to explore how hate comes alive in language and actions by examining the nature and persuasive functions of hate in American society. Hate speech may be used for many purposes and have different intended consequences. It may be directed to intimidate an out-group, or to influence the behavior of in-group members. But how does this language function? What does it accomplish? The answers to these questions are addressed by an examination of the communicative messages produced by those with hateful minds. Beginning with an examination of the organized hate movement, the book provides a critique of racist discourse used to recruit and socialize new members, construct enemies, promote valued identities, and encourage ethnoviolence. The book also examines the strategic manipulation of hatred in our everyday lives by politicians, political operatives, and media personalities. Providing a comprehensive overview of hate speech, the book ends by describing the desirable features of an anti-hate discourse that promotes respect for social differences.

Provides an irreverent look at waiting at check-in, security gate, crowded seating, and airline food.