"A devastating bombardment of managerial thinking and the profession of management consulting…A serious and valuable polemic." —Wall Street Journal Fresh from Oxford with a degree in philosophy and no particular interest in business, Matthew Stewart might not have seemed a likely candidate to become a consultant. But soon he was telling veteran managers how to run their companies. In narrating his own ill-fated (and often hilarious) odyssey at a top-tier firm, Stewart turns the consultant’s merciless, penetrating eye on the management industry itself. The Management Myth offers an insightful romp through the entire history of thinking about management, a withering critique of pseudoscience in management theory, and a clear explanation of why the MBA usually amounts to so much BS—leading us through the wilderness of American business thought.

A brilliant, not-to-be missed account of the reasons why management thinks the way it does—and why they are flawed. If CEOS, consultants, top managers, and other financial wizards are so smart, how come they screw up so badly? Why is there no correlation whatsoever between a business school education and success in business? Why might you be better off studying something as irrelevant as—philosophy? In The Management Myth, Stewart offers: An insightful romp through the entire history of thinking about management, with memorable sketches of Frederick Winslow Taylor, Elton Mayo, Peter Drucker, Michael Porter, Tom Peters, and other management celebrities A devastating critique of pseudoscience in management theory, from the scientific management movement to the contemporary disciplines of strategy and organizational behavior A swashbuckling account of the rise and much-anticipated fall of management consulting, laced with personal tales about cryptic PowerPoint presentations; the bait-and-hold techniques that keep clients paying to be told what they already know; and the colorful internal politics at his own ill-fated consulting firm, where rivals for power found imaginative uses for an in-house shrink Historical perspective on why so many CEOs make so much more than they deserve A clear explanation of why the MBA usually amounts to so much BS With wit and wisdom, Stewart makes an electrifying case that the questions and insights of management theorists belong not to the sciences but to philosophy, and that, in the final analysis, “a good manager is nothing more or less than a good and well-educated person.”

In this business bestseller, how companies can adapt in an era of continuous disruption: a guide to responding to such acute crises as COVID-19. Gold Medalist in Business Disruption/Reinvention. When COVID-19 hit, businesses had to respond almost instantaneously--shifting employees to remote work, repairing broken supply chains, keeping pace with dramatically fluctuating customer demand. They were forced to adapt to a confluence of multiple disruptions inextricably linked to a longer-term, ongoing digital disruption. This book shows that companies that use disruption as an opportunity for innovation emerge from it stronger. Companies that merely attempt to "weather the storm" until things go back to normal (or the next normal), on the other hand, miss an opportunity to thrive. The authors, all experts on business and technology strategy, show that transformation is not a one-and-done event, but a continuous process of adapting to a volatile and uncertain environment. Drawing on five years of research into digital disruption--including a series of interviews with business leaders conducted during the COVID-19 crisis--they offer a framework for understanding disruption and tools for navigating it. They outline the leadership traits, business principles, technological infrastructure, and organizational building blocks essential for adapting to disruption, with examples from real-world organizations. Technology, they remind readers, is not an end in itself, but enables the capabilities essential for surviving an uncertain future: nimbleness, scalability, stability, and optionality.

With a focus on reframing the management and organization of healthcare, this thoughtful resource claims that care, cure, control, and community have to work together, within healthcare institutions and across them, to deliver quantity, quality, and equality simultaneously. --

In this carefully researched look at Taylor, the much-misunderstood father of scientific management, the authors present a biography/history of both the man and his ideas. They show that Taylor's ideas have a place in the Information Age and that most of the negative ideas we have about scientific management are not grounded in what Taylor actually did. ISBN 1-55623-501-1: $24.95.

Frederick Winslow Taylor (1856-1915) lived at a time when few scientific principles existed in the practice of management. He sought to bring rationalization and standardization to the shop floor. By careful scientific observation through time-and-motion studies, jobs were broken down into their simplest components. Work methods of the most skilled workers were analyzed to ascertain the optimal way to perform a job. Workers were then carefully selected, trained and given the proper tools to do the job. Based on scientific observation, a fair day's production standard for each task was set and piece rate system put in place to maximize the incentive value for workers.

The Undiscovered Consumer . . .and the Mistake of Universal Excellence What do customers really want? And how can companies best serve them? Fred Crawford and Ryan Mathews set off on what they describe as an "expedition into the commercial wilderness" to find the answers. What they discovered was a new consumer -- one whom very few companies understand, much less manufacture products for or sell products or services to. These consumers are desperately searching for values, a scarce resource in our rapidly changing and challenging world. And increasingly they are turning to business to reaffirm these values. As one consumer put it: "I can find value everywhere but can't find values anywhere." Crawford and Mathews's initial inquiries eventually grew into a major research study involving more than 10,000 consumers, interviews with executives from scores of leading companies around the world, and dozens of international client engagements. Their conclusion: Most companies priding themselves on how well they "know" their customers aren't really listening to them at all. Consumers are fed up with all the fuss about "world-class performance" and "excellence." What they are aggressively demanding is recognition, respect, trust, fairness, and honesty. Believing that they are still in a position to dictate the terms of commercial engagement, businesses have bought into the myth of excellence -- the clearly false and destructive theory that a company ought to be great at everything it does, that is, all the components of every commercial transaction: price, product, access, experience, and service. This is always a mistake because "the predictable outcome [is] that the company ends up world-class at nothing; not well-differentiated and therefore not thought of by consumers at the moment of need." Instead, Crawford and Mathews suggest that companies engage in Consumer Relevancy, a strategy of dominating in one element of a transaction, differentiating on a second, and being at industry par (i.e., average) on the remaining three. It's not necessary for businesses to equally invest time and money on all five attributes, and their customers don't want them to. Imagine the confusion if Tiffany & Co. started offering deep discounts on diamonds and McDonald's began selling free-range chicken and tofu. The Myth of Excellence provides a blueprint for companies seeking to offer values-based products and services and shows how to realize the commercial opportunities that exist just beyond their current grasp -- opportunities to reduce operating costs, boost bottom-line profitability, and, most important, begin to engage in a meaningful dialogue with customers.