Even after being refused admission to the Heroic Academy, Irwin, a lowly shopkeeper in the Kingdom of Coriander, longs to prove that he is a true hero and win the love of the beautiful, wise Princess Julia.

Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to standardize every aspect of service and product. Learning how to sell life insurance at a large midwestern firm, she is coached on exactly what to say, how to stand, when to make eye contact, and how to build up Positive Mental Attitude by chanting "I feel happy! I feel terrific!" Leidner's fascinating report from the frontlines of two major American corporations uncovers the methods and consequences of regulating workers' language, looks, attitudes, ideas, and demeanor. Her study reveals the complex and often unexpected results that come with the routinization of service work. Some McDonald's workers resent the constraints of prescribed uniforms and rigid scripts, while others appreciate how routines simplify their jobs and give them psychological protection against unpleasant customers. Combined Insurance goes further than McDonald's in attempting to standardize the workers' very selves, instilling in them adroit maneuvers to overcome customer resistance. The routinization of service work has both poignant and preposterous consequences. It tends to undermine shared understandings about individuality and social obligations, sharpening the tension between the belief in personal autonomy and the domination of a powerful corporate culture. Richly anecdotal and accessibly written, Leidner's book charts new territory in the sociology of work. With service sector work becoming increasingly important in American business, her timely study is particularly welcome.

"Three-quarters of a century ago, Dorothy L. Sayers compiled the classic anthology The Omnibus of Crime, a definitive collection of short fiction that brought together crime and mystery works from the Apocryphal Scriptures to whodunits from the 1920s. Now, reflecting the explosive developments in the genre, Tony Hillerman and Rosemary Herbert celebrate the seventy-fifth anniversary of that book's publication with A New Omnibus of Crime. Like Sayers's volume, this new book is envisioned as a vehicle carrying stories the editors think represent the best in crime and mystery writing in our time. Selections also reflect the tastes of Contributing Editors Sue Grafton and Jeffery Deaver, both of whom have stories in this volume."--BOOK JACKET.

Bibliographic information, grade level, and annotations for nearly 7,500 fantasy books for grades 3-12 are given. The introduction discusses the history of fantasy, and awards presented to fantasy titles are listed.