The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so successful since its first publication in 1980. The book examines the hotel as a business providing commercial hospitality. It focuses on markets, money and people, and uses examples from hotel operations throughout the world. This new edition is the outcome of a thorough revision of an established text. The new material includes a comprehensive profile of the hotel business in the 1990's and includes data, quotes and extracts from a wide range of authoritative industry sources.

A funny, moving and heartfelt memoir of social upheaval from postwar Britain to the digital age. Patrick Langley Griffin OAM grew up in the post war years of a gloomy Britain in the 40s and 50s and his career spanned fifty years as a hotelier in Grand hotels across the UK, Europe and Australia. His memoir is filled with characters famous, infamous and hitherto unknown. From his first star encounter with Charlie Chaplin, the memoir is filled with tales of film stars, rock legends, celebrities, Heads of State and politicians, as well as the British Royal Family. No less enjoyable are the tales of ordinary folk, just as full of laughs, tears and crazy behaviour. The memoir is full of humour, candour and genuine empathy for the common humanity that binds us all. Born in Rugby, England in 1946, his early youth was spent in Swanage, Dorset, where the family had moved to escape the German bombing while their father served in the RAF. Although not academically inclined, his charm, wit and unfailing ability to make lemonade when he was given lemons ensure his childhood and public school years are filled with adventures and hilarious mishaps. His career started in 1963 as a trainee manager at The Grand Hotel in Eastbourne, a very traditional Victorian-era five-star hotel, where he found his passion for hospitality. Half a century of social and political change comes to life, from post-war austerity and bureaucracy through the Swinging 60s and the ‘Summer of Love’ in Amsterdam, to England’s industrial upheaval and ‘Winter of Discontent’ of the 70s. He moved to Australia at the dawn of a new century to open two new upscale hotels, and survived and thrived in the global financial crisis that shook the world.

The International Encyclopedia of Hospitality Management covers all of the relevant issues in the field of hospitality management from both a sectoral level: * Lodging * Restaurants * Clubs * Time-share * Conventions As well as a functional one: * Accounting & finance * Marketing * Human resources * Information technology * Facilities management Its unique user-friendly structure enables readers to find exactly the information they require at a glance; whether they require broad detail which takes a more cross-sectional view across each subject field, or more focussed information which looks closely at specific topics and issues within the hospitality industry today. Section Editors: Peter Harris - ACCOUNTING & FINANCE Oxford Brookes University, UK Zheng Gu - ACCOUNTING & FINANCE University of Nevada, Las Vegas, USA Randall Upchurch - CLUB MANAGEMENT & TIMESHARE MANAGEMENT University of Central Florida, USA Patti Shock - EVENT MANAGEMENT University of Nevada, Las Vegas, USA Deborah Breiter - EVENT MANAGEMENT University of Central Florida, USA David Stipanuk - FACILITIES MANAGEMENT Cornell University, USA Darren Lee-Ross - HUMAN RESOURCES MANAGEMENT James Cook University, Australia Gill Maxwell - HUMAN RESOURCES MANAGEMENT Caledonian Glasgow University, UK Dimitrios Buhalis - INFORMATION TECHNOLOGY University of Surrey, UK Allan Stutts - LODGING MANAGEMENT American Intercontinental University, USA Stowe Shoemaker - MARKETING University of Houston, USA Linda Shea - MARKETING University of Massachusetts, USA Dennis Reynolds - RESTAURANTS & FOODSERVICE MANAGEMENT Washington State University, USA Arie Reichel - STRATEGIC MANAGEMENT Ben-Gurion University, Israel

The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so successful since its first publication in 1980. The book examines the hotel as a business providing commercial hospitality. It focuses on markets, money and people, and uses examples from hotel operations throughout the world. This new edition is the outcome of a thorough revision of an established text. The new material includes a comprehensive profile of the hotel business in the 1990's and includes data, quotes and extracts from a wide range of authoritative industry sources.

The Grand Life' is the funny and touching memoir of the life and times of Patrick Langley Griffin OAM, growing up in the post war years of a gloomy Britain in the 40's and 50's, then through his long career an hotelier in some 'Grand' hotels in England and Australia. Part 3: 1968 to 2011 Patrick L Griffin OAM, growing up in the post war years of a gloomy Britain in the 40s and 50s, through his fifty years as a hotelier in grand hotels across the UK, Europe and Australia. His memoir is filled with characters famous, infamous and hitherto unknown. From his first star encounter with Charlie Chaplin, the memoir is filled with tales of film stars, rock legends, celebrities, Heads of State and politicians, as well as the British Royal Family. No less enjoyable are the tales of ordinary folk, just as full of laughs, tears and crazy behaviour. The memoir is full of humour, candour and genuine empathy for the common humanity that binds us all. Born in Rugby, England in 1946, his early youth was spent in Swanage, Dorset, where the family had moved to escape the German bombing while their father served in the RAF. Although not academically inclined, his charm, wit and unfailing ability to make lemonade when he was given lemons ensure his childhood and public school years are filled with adventures and hilarious mishaps. His career started in 1963 as a trainee manager at Te Grand Hotel in Eastbourne, a very traditional Victorian-era five-star hotel, where he found his passion for hospitality. Half a century of social and political change comes to life, from post- war austerity and bureaucracy through the Swinging Sixties and the 'Summer of Love' in Amsterdam, to England's industrial upheaval and 'Winter of Discontent' of the Seventies. He moved to Australia as the century drew to a close for a new beginning, opening two hotels that would set a new benchmark in luxury hotel standards. His resilience and sense of humour helped him to survive and thrive.