Reviews innovations in policing over the last four decades, bringing together top policing scholars to discuss whether police should adopt these approaches.

This is a book about policing styles in the broadest sense, looking at zero tolerance policing at one extreme and 'softer' approaches to policing at the other. It is particularly concerned to explore the dilemmas and moral ambiguities inherent in the tensions between different policing approaches. Rather than seeking to juxtapose 'hard' and 'soft' policing styles the guiding thread of the book is the notion that policing is both pervasive and insidious. Different policing styles, whether conducted by the public police service, private security or social work agencies, are all part of a multi-agency corporate crime control industry which provides the essential context for an understanding of these different approaches.

Malcolm Gladwell, host of the podcast Revisionist History and author of the #1 New York Times bestseller Outliers, offers a powerful examination of our interactions with strangers and why they often go wrong—now with a new afterword by the author. A Best Book of the Year: The Financial Times, Bloomberg, Chicago Tribune, and Detroit Free Press How did Fidel Castro fool the CIA for a generation? Why did Neville Chamberlain think he could trust Adolf Hitler? Why are campus sexual assaults on the rise? Do television sitcoms teach us something about the way we relate to one another that isn’t true? Talking to Strangers is a classically Gladwellian intellectual adventure, a challenging and controversial excursion through history, psychology, and scandals taken straight from the news. He revisits the deceptions of Bernie Madoff, the trial of Amanda Knox, the suicide of Sylvia Plath, the Jerry Sandusky pedophilia scandal at Penn State University, and the death of Sandra Bland—throwing our understanding of these and other stories into doubt. Something is very wrong, Gladwell argues, with the tools and strategies we use to make sense of people we don’t know. And because we don’t know how to talk to strangers, we are inviting conflict and misunderstanding in ways that have a profound effect on our lives and our world. In his first book since his #1 bestseller David and Goliath, Malcolm Gladwell has written a gripping guidebook for troubled times.