"The Journey to Competitive Advantage through Servant Leadership" offers a pragmatic "Golden Rule" guide to being a responsible and inspiring leader. A "must read" book for professional and personal enlightenment in what it takes to bring the best out in your people and yourself."

The impetus of this book builds on the collective synergy of international and interdisciplinary authors with focus on leadership development and growth. Although professional disciplines are closely interconnected, there's often a tendency to work in silos and isolation. Diverse authors share a wealth of knowledge, research, and pragmatism that ca

A recent study revealed that only 21 percent of workers feel engaged and truly committed to their company’s success and goals. They don’t know how their work connects to their company’s goals or understand how they can help achieve them. Leaders have failed to fully engage workers in the development and execution of their company’s mission and goals, and ultimately its journey toward success. Too often, employees are over-managed and under-led. Jude Rake, a business leader with more than 35 years of experience leading high-performance teams, shows how servant leaders—those who serve employees by giving them what they need to fully engage and commit to achieving the company’s goals—use nine proven principles to succeed: Grow leaders and difference makers, not just followers. Build and orchestrate high-performance teams more powerful than the sum of their parts. Focus the organization on strategic priorities, simplify operations, and accelerate progress. Champion the people who purchase and use your products and services. Cultivate a performance-based culture of innovation. Communicate relentlessly. See the world through the eyes of others. Be the model you want emulated. Coach people to achieve more than they thought possible. The Bridge to Growth details how to use these principles to elevate workforce engagement, collaboration, innovation, and accountability to build a bridge from strategy to exceptional execution and results.

Today's leaders need to change radically to meet the challenge of complex organizations in business landscapes that are in flux. This requires a step-change in development in three fundamental dimensions: how you do things, who you are, and how you relate to other people. 4D Leadership is what happens when this step-change in doing, being and relating takes place. When you move up to the next level of ability and sophistication in these three dimensions, you will have unlocked the fourth dimension (verticality) and you will receive a significant competitive advantage. Neuroscientist and leadership coach Dr Alan Watkins draws on groundbreaking research into adult development to present a framework that will transform your ability to excel as a leader. 4D Leadership isn't just a software patch for leadership skills: this is an upgrade to the next level of the human operating system, the next level of leadership development. 4D Leadership is the book for: anyone who feels overwhelmed by the competing priorities of their jobs; anyone who feels stressed by trying to maintain competitive advantage through innovation; anyone looking to develop a more responsive and rewarding strategy, drive change and take people with them, and become a truly rounded and 4-dimensional leader.

Providing a deeper understanding of leadership, followership theory, and the follower as servant leader, this book provides employee and follower perspectives of servant leadership in the workplace. The collection brings together both empirical and conceptual research from around the globe to illustrate how the leader is seen through the lens of the follower. Topics discussed include organizational performance, empowerment, competency models, diversity in the workplace, and social roles and stereotypes. With contributions from a range of skilled authors, Servant Leadership and Followership not only provides an overview of servant leadership, but also offers insightful ways for organizations to adapt and progress in line with the shifting moral demands of today’s workplace.

The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome. Key Features: Shares insight from CEO′s on how service leaders think, strategize, and apply tools of the trade to achieve their objectives Relates chapter content to real world challenges faced by corporations Includes a discussion on both quantitative and qualitative methods in a service context Conceptualizes the new paradigm of service leadership and the development of a multi-disciplinary approach to the topic Provides an Instructor′s Manual on CD containing an outline of the text with teaching points, PowerPoint slides for every chapter, a test bank, answers to end-of-chapter questions, and sample syllabi Service Leadership: The Quest for Competitive Advantage provides an accessible application of theory suitable for upper level undergraduate and graduate courses in Service Management, Service Marketing, Customer Service, Human Resource Management, and Leadership.

This edited volume provides managers, as well as students, with the best practices in effectively leading the 21st century workforce and managing change. It applies positive principles arising from the newly emerging fields of positive psychology, positive change, and positive organizational studies to the field of leadership and change; offering managers strategies and tools to lead change effectively, in the present-day boundary-less work environment. At its most fundamental level, the uniqueness of this volume lies in its anchorage in the moral and spiritual dimension of leadership, an approach most relevant for contemporary organizations.