It’s an age-old business question: What are the best processes to successfully formulate and execute strategy in an organization? Arm your organization with a practical step-by-step process that aligns day-to-day work and employee action with organization vision and mission using tools provided in a new book -- The Institute Way: Simplify Strategic Planning and Management with the Balanced Scorecard. The publication is the brainchild of the Balanced Scorecard Institute, an organization that provides professionals with the tools to engage the entire organization in building and deploying a strategic management system. The book also details how organizations can manage and adapt to change in order to reach a higher level of performance. The book is based on the Institute's 15-year experience training and certifying balanced scorecard practitioners and helping clients build and deploy strategy management systems based on the balanced scorecard framework. The book is authored by four Institute officers. Howard Rohm, Co-Founder and CEO, is the original creator of the Institute’s Nine Steps to Success™ balanced scorecard framework; David Wilsey, Vice-President of Education and Technology, leads the development of training and certification programs; Gail Perry, Vice-President of Strategic Solutions, leads business development and international programs; and Dan Montgomery, Vice-President of Professional Services, leads the consulting practice. The Institute Way is more than a strategic planning approach, more than a strategy execution approach, more than a strategic performance scorecard, more than a change management tool, and more than a way to prioritize initiatives – it is the integration of these different elements in a simple, disciplined framework that is easy to build and use to communicate strategy clearly to everyone in the organization.

Why getting results should be every nonprofit manager's first priority A nonprofit manager's fundamental job is to get results, sustained over time, rather than boost morale or promote staff development. This is a shift from the tenor of many management books, particularly in the nonprofit world. Managing to Change the World is designed to teach new and experienced nonprofit managers the fundamental skills of effective management, including: managing specific tasks and broader responsibilities; setting clear goals and holding people accountable to them; creating a results-oriented culture; hiring, developing, and retaining a staff of superstars. Offers nonprofit managers a clear guide to the most effective management skills Shows how to address performance problems, dismiss staffers who fall short, and the right way to exercising authority Gives guidance for managing time wisely and offers suggestions for staying in sync with your boss and managing up This important resource contains 41 resources and downloadable tools that can be implemented immediately.

Expository and research articles by renowned mathematicians on the myriad properties of the Klein quartic.

In the middle of the night, in a house on a quiet street in suburban Minneapolis, intruders silently murder Luke Ellis' parents and load him into a black SUV. The operation takes less than two minutes. Luke will wake up at The Institute, in a room that looks just like his own, except there's no window. And outside his door are other doors, behind which are other kids with special talents--telekinesis and telepathy--who got to this place the same way Luke did: Kalisha, Nick, George, Iris, and 10-year-old Avery Dixon. They are all in Front Half. Others, Luke learns, graduated to Back Half, "like the roach motel," Kalisha says. "You check in, but you don't check out." In this most sinister of institutions, the director, Mrs. Sigsby, and her staff are ruthlessly dedicated to extracting from these children the force of their extranormal gifts. There are no scruples here. If you go along, you get tokens for the vending machines. If you don't, punishment is brutal. As each new victim disappears to Back Half, Luke becomes more and more desperate to get out and get help. But no one has ever escaped from The Institute.

A practical, accessible, science-based guide to developmental changes in the teen brain and how they affect behavior and what parents and teachers can do about the challenging problems that arise as a result.

"Customers are the heart of any business. But we can't succeed if we develop only one talk addressed to the 'average customer.' Instead we must know each customer and build our individual engagements with that knowledge. If Customer Relationship Management (CRM) is going to work, it calls for skills in Customer Data Integration (CDI). This is the best book that I have seen on the subject. Jill Dyché is to be complimented for her thoroughness in interviewing executives and presenting CDI." -Philip Kotler, S. C. Johnson Distinguished Professor of International Marketing Kellogg School of Management, Northwestern University "In this world of killer competition, hanging on to existing customers is critical to survival. Jill Dyché's new book makes that job a lot easier than it has been." -Jack Trout, author, Differentiate or Die "Jill and Evan have not only written the definitive work on Customer Data Integration, they've made the business case for it. This book offers sound advice to business people in search of innovative ways to bring data together about customers-their most important asset-while at the same time giving IT some practical tips for implementing CDI and MDM the right way." -Wayne Eckerson, The Data Warehousing Institute author of Performance Dashboards: Measuring, Monitoring, and Managing Your Business Whatever business you're in, you're ultimately in the customer business. No matter what your product, customers pay the bills. But the strategic importance of customer relationships hasn't brought companies much closer to a single, authoritative view of their customers. Written from both business and technicalperspectives, Customer Data Integration shows companies how to deliver an accurate, holistic, and long-term understanding of their customers through CDI.